当您收到混合云备份客户端连接异常的邮件或短信提醒时,建议对客户端运行状态以及网络连接进行排查和修复,以免影响备份。

查看客户端运行状态

客户端升级失败或连接异常时,您可以检查混合云备份客户端运行状态。如客户端没有正常运行,建议您卸载客户端并重新安装。有关如何在Windows以及Linux系统中查看客户端运行状态的详情,请参见如何检查混合云备份客户端运行状态

检查网络连接

请按照下表检查混合云备份对应地域的公网接入点或ECS内网接入点。

地域 公网接入点 ECS内网接入点
华东1(杭州) https://hbr.cn-hangzhou.aliyuncs.com https://hbr-vpc.cn-hangzhou.aliyuncs.com
华东2(上海) https://hbr.cn-shanghai.aliyuncs.com https://hbr-vpc.cn-shanghai.aliyuncs.com
华北1(青岛) https://hbr.cn-qingdao.aliyuncs.com https://hbr-vpc.cn-qingdao.aliyuncs.com
华北2(北京) https://hbr.cn-beijing.aliyuncs.com https://hbr-vpc.cn-beijing.aliyuncs.com
华北3(张家口) https://hbr.cn-zhangjiakou.aliyuncs.com https://hbr-vpc.cn-zhangjiakou.aliyuncs.com
华北5(呼和浩特) https://hbr.cn-huhehaote.aliyuncs.com https://hbr-vpc.cn-huhehaote.aliyuncs.com
华南1(深圳) https://hbr.cn-shenzhen.aliyuncs.com https://hbr-vpc.cn-shenzhen.aliyuncs.com
西南1(成都) https://hbr.cn-chengdu.aliyuncs.com https://hbr-vpc.cn-chengdu.aliyuncs.com
中国(香港) https://hbr.cn-hongkong.aliyuncs.com https://hbr-vpc.cn-hongkong.aliyuncs.com
新加坡 https://hbr.ap-southeast-1.aliyuncs.com https://hbr-internal.ap-southeast-1.aliyuncs.com
澳大利亚(悉尼) https://hbr.ap-southeast-2.aliyuncs.com https://hbr-vpc.ap-southeast-2.aliyuncs.com
马来西亚(吉隆坡) https://hbr.ap-southeast-3.aliyuncs.com https://hbr.ap-southeast-3.aliyuncs.com
印度尼西亚(雅加达) https://hbr.ap-southeast-5.aliyuncs.com https://hbr-vpc.ap-southeast-5.aliyuncs.com
日本(东京) https://hbr.ap-northeast-1.aliyuncs.com https://hbr.ap-northeast-1.aliyuncs.com
德国(法兰克福) https://hbr.eu-central-1.aliyuncs.com https://hbr.eu-central-1.aliyuncs.com
美国(硅谷) https://hbr.us-west-1.aliyuncs.com https://hbr.us-west-1.aliyuncs.com
上海金融云 https://hbr.cn-shanghai-finance-1.aliyuncs.com https://hbr-vpc.cn-shanghai-finance-1.aliyuncs.com