调用GetOnlineServiceVolume接口获取在线监控下在线服务量。
QPS限制
- 单用户调用频率:100次/秒。
- API频率:100次/秒。
调试
您可以在OpenAPI Explorer中直接运行该接口,免去您计算签名的困扰。运行成功后,OpenAPI Explorer可以自动生成SDK代码示例。
请求参数
名称 | 类型 | 是否必选 | 示例值 | 描述 |
---|---|---|---|---|
Action | String | 是 | GetOnlineServiceVolume |
系统规定参数。取值:GetOnlineServiceVolume。 |
InstanceId | String | 是 | ccc_xp_pre-cn-*** |
AICCS实例ID。 您可以在智能联络中心控制台左侧导航栏的实例管理中获取。 |
StartDate | Long | 否 | 1615083365000 |
开始日期时间戳。单位:毫秒。 |
EndDate | Long | 否 | 1617761765000 |
结束日期时间戳。单位:毫秒。 |
PageSize | Integer | 否 | 20 |
每页大小。取值大于0,默认值:20。 |
CurrentPage | Integer | 否 | 1 |
当前页。取值大于0,默认值:1。 |
AgentIds | Array of Long | 否 | 123 |
坐席ID。 |
DepIds | Array of Long | 否 | 100 |
部门ID。 |
GroupIds | Array of Long | 否 | 111 |
技能组ID。 |
TimeLatitudeType | String | 否 | minute |
时间纬度类型。取值:
|
ExistAgentGrouping | Boolean | 否 | false |
是否根据坐席分组查询。默认值:false。取值:
|
ExistDepartmentGrouping | Boolean | 否 | false |
是否根据部门分组查询。默认值:false。取值:
|
ExistSkillGroupGrouping | Boolean | 否 | false |
是否根据技能组分组查询。默认值:false。取值:
|
返回数据
名称 | 类型 | 示例值 | 描述 |
---|---|---|---|
Message | String | successful |
状态码描述。 |
Code | String | 200 |
状态码。返回200表示请求成功。 |
Success | String | true |
调用接口是否成功。取值:
|
Data | Object |
数据列表。 |
|
PageNum | Integer | 1 |
当前页数 |
PageSize | Integer | 2000 |
每页大小。 |
TotalNum | Integer | 4 |
总记录数。 |
Rows | String | {"tenant_id":"905","online_40s_transfer_ready_cnt":109,"minute_id":"-1","wait_time_len":1215,"pickup_rate":"63.09%","thirty_seconds_to_pickUp":"2560","date_id":"-1","online_over_out_cnt":0,"online_20s_transfer_ready_cnt":109,"thirty_seconds_response_rate":"63.09%","abandonment_rate":"63.09%","service_time_len":68378,"service_pickup":"2560","hour_id":"-1","online_10s_transfer_ready_cnt":109} |
信息为List<Map>类型的JSON字符串。 |
RequestId | String | EE338D98-9BD3-4413-B165 |
请求ID。 |
返回参数Rows参数说明:
online_direct_request_cnt:直连请求量
online_transfer_request_cnt:转交请求量(转交代表是别人转交给该小二的)
online_direct_giveup_cnt:直连放弃量
online_transfer_giveup_cnt:转交放弃量
online_direct_ready_cnt:直连接起量
online_transfer_ready_cnt:转交接起量
online_10s_direct_ready_cnt:直连10s接起量
online_10s_transfer_ready_cnt:转交10s接起量
online_20s_direct_ready_cnt:直连20s接起量
online_20s_transfer_ready_cnt:转交20s接起量
online_30s_direct_ready_cnt:直连30s接起量
online_30s_transfer_ready_cnt:转交30s接起量
online_40s_direct_ready_cnt:直连40s接起量
online_40s_transfer_ready_cnt:转交40s接起量
online_60s_direct_ready_cnt:直连60s接起量
online_60s_transfer_ready_cnt:转交60s接起量
online_over_out_cnt:技能组溢出量
online_over_in_cnt:技能组溢入量
online_sat_cnt:满意数
online_normal_cnt:一般数
online_unsat_cnt:不满意数
service_time_len:总服务时长
wait_time_len:总等待时长
示例
请求示例
http(s)://aiccs.aliyuncs.com/?InstanceId=ccc_xp_pre-cn-***
&StartDate=1615083365000
&EndDate=1617761765000
&PageSize=20
&CurrentPage=1
&AgentIds=[123]
&DepIds=[100]
&GroupIds=[111]
&TimeLatitudeType=minute
&ExistAgentGrouping=false
&ExistDepartmentGrouping=false
&ExistSkillGroupGrouping=false
&公共请求参数
正常返回示例
XML
格式
HTTP/1.1 200 OK
Content-Type:application/xml
<GetOnlineServiceVolumeResponse>
<Message>xxxx</Message>
<Code>200</Code>
<Success>true</Success>
<Data>
<PageNum>1</PageNum>
<PageSize>2000</PageSize>
<TotalNum>4</TotalNum>
<Rows>
<0>
<tenant_id>905</tenant_id>
<online_40s_transfer_ready_cnt>109</online_40s_transfer_ready_cnt>
<minute_id>-1</minute_id>
<wait_time_len>1215</wait_time_len>
<pickup_rate>63.09%</pickup_rate>
<thirty_seconds_to_pickUp>2560</thirty_seconds_to_pickUp>
<date_id>-1</date_id>
<online_over_out_cnt>0</online_over_out_cnt>
<online_20s_transfer_ready_cnt>109</online_20s_transfer_ready_cnt>
<thirty_seconds_response_rate>63.09%</thirty_seconds_response_rate>
<abandonment_rate>63.09%</abandonment_rate>
<service_time_len>68378</service_time_len>
<service_pickup>2560</service_pickup>
<hour_id>-1</hour_id>
<online_10s_transfer_ready_cnt>109</online_10s_transfer_ready_cnt>
<online_direct_request_cnt>3843</online_direct_request_cnt>
<online_60s_transfer_ready_cnt>109</online_60s_transfer_ready_cnt>
<service_request_volume>4058</service_request_volume>
<servicer_real_name>--</servicer_real_name>
<online_transfer_giveup_cnt>88</online_transfer_giveup_cnt>
<online_direct_ready_cnt>2451</online_direct_ready_cnt>
<online_unsat_cnt>0</online_unsat_cnt>
<att>26</att>
<servicer_id>-1</servicer_id>
<online_20s_direct_ready_cnt>2451</online_20s_direct_ready_cnt>
<tenant_name>非单元测试化BU</tenant_name>
<online_30s_direct_ready_cnt>2451</online_30s_direct_ready_cnt>
<online_10s_direct_ready_cnt>2450</online_10s_direct_ready_cnt>
<group_name>-1</group_name>
<department_id>-1</department_id>
<department_name>-1</department_name>
<online_30s_transfer_ready_cnt>109</online_30s_transfer_ready_cnt>
<satisfaction>100.00%</satisfaction>
<online_transfer_ready_cnt>109</online_transfer_ready_cnt>
<online_sat_cnt>1</online_sat_cnt>
<online_direct_giveup_cnt>1392</online_direct_giveup_cnt>
<group_id>-1</group_id>
<online_transfer_request_cnt>215</online_transfer_request_cnt>
<online_normal_cnt>0</online_normal_cnt>
<servicer_name>--</servicer_name>
<online_60s_direct_ready_cnt>2451</online_60s_direct_ready_cnt>
<online_40s_direct_ready_cnt>2451</online_40s_direct_ready_cnt>
<online_over_in_cnt>0</online_over_in_cnt>
</0>
</Rows>
</Data>
<RequestId>EE338D98-9BD3-4413-B165</RequestId>
</GetOnlineServiceVolumeResponse>
JSON
格式
HTTP/1.1 200 OK
Content-Type:application/json
{
"Message" : "xxxx",
"Code" : "200",
"Success" : "true",
"Data" : {
"PageNum" : 1,
"PageSize" : 2000,
"TotalNum" : 4,
"Rows" : [ [ {
"tenant_id" : "905",
"online_40s_transfer_ready_cnt" : 109,
"minute_id" : "-1",
"wait_time_len" : 1215,
"pickup_rate" : "63.09%",
"thirty_seconds_to_pickUp" : "2560",
"date_id" : "-1",
"online_over_out_cnt" : 0,
"online_20s_transfer_ready_cnt" : 109,
"thirty_seconds_response_rate" : "63.09%",
"abandonment_rate" : "63.09%",
"service_time_len" : 68378,
"service_pickup" : "2560",
"hour_id" : "-1",
"online_10s_transfer_ready_cnt" : 109,
"online_direct_request_cnt" : 3843,
"online_60s_transfer_ready_cnt" : 109,
"service_request_volume" : "4058",
"servicer_real_name" : "--",
"online_transfer_giveup_cnt" : 88,
"online_direct_ready_cnt" : 2451,
"online_unsat_cnt" : 0,
"att" : 26,
"servicer_id" : "-1",
"online_20s_direct_ready_cnt" : 2451,
"tenant_name" : "非单元测试化BU",
"online_30s_direct_ready_cnt" : 2451,
"online_10s_direct_ready_cnt" : 2450,
"group_name" : "-1",
"department_id" : "-1",
"department_name" : "-1",
"online_30s_transfer_ready_cnt" : 109,
"satisfaction" : "100.00%",
"online_transfer_ready_cnt" : 109,
"online_sat_cnt" : 1,
"online_direct_giveup_cnt" : 1392,
"group_id" : "-1",
"online_transfer_request_cnt" : 215,
"online_normal_cnt" : 0,
"servicer_name" : "--",
"online_60s_direct_ready_cnt" : 2451,
"online_40s_direct_ready_cnt" : 2451,
"online_over_in_cnt" : 0
} ] ]
},
"RequestId" : "EE338D98-9BD3-4413-B165"
}
错误码
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