调用GetSkillGroupStatusTotal获取热线报表下技能组状态总量。

调试

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请求参数

名称 类型 是否必选 示例值 描述
InstanceId String ccc_xp_pre-cn-***

AICCS实例ID。可在智能联络中心控制台上获取。

StartDate Long 1615083365000

开始日期时间戳。单位:毫秒。

EndDate Long 1617761765000

结束日期时间戳。单位:毫秒。

PageSize Integer 20

每页大小。默认值:10

CurrentPage Integer 1

当前页。默认值:1

AgentIds Array of Long 111

坐席Id。

DepIds Array of Long 123

部门Id。

GroupIds Array of Long 100

技能组Id。

TimeLatitudeType String minute

时间纬度类型。取值:

  • minute
  • hour
  • day
ExistAgentGrouping Boolean false

是否根据坐席分组。取值:

  • true
  • false
ExistDepartmentGrouping Boolean fasle

是否根据部门分组查询。取值:

  • true
  • false
ExistSkillGroupGrouping Boolean fasle

是否根据技能组分组查询。取值:

  • true
  • false

返回数据

名称 类型 示例值 描述
RequestId String EE338D98-9BD3-4413-B165

请求ID。

Message String xxxx

状态码描述。

Code String 200

状态码。返回200表示请求成功。

Success String true

调用接口是否成功。

Data object

数据列表。

PageNum Long 1

当前页数。

PageSize Long 2000

页大小。

TotalNum Long 4

总记录数。

Rows String {"minute_id":"-1","call_out_intervene_servicer_cnt":26,"call_out_servicer_cnt":35,"call_out_intervene_60s_cnt":155,"servicer_real_name":"--","call_in_sep_normal_cnt":0,"call_out_intervene_30s_cnt":235,"servicer_id":"-1","tenant_name":"非单元测试化BU","call_out_sep_sat_cnt":1}

信息为List<Map>类型的Json字符串。

date_id:日期

hour_id:小时

minute_id:分钟

servicer_id:小二ID

servicer_name:小二名称

servicer_real_name :小二姓名

group_id:技能组ID

group_name:技能组名称

department_id:部门ID

department_name:部门名称

tenant_id :租户ID

tenant_name:租户名称

inline_cnt:进线量

request_cnt:请求量(进行量-重新分配量)

ready_cnt:接起量

reassign_cnt:重新分配量

ready_cnt_60s:60秒接起量

ringqueue_len :进入队列到振铃

ringtime_len:振铃到接起

queue_len:进入队列到接起

service_time_len:接起到结束 服务时长

give_up_len:进入队列到结束,放弃总时长

call_out_cnt:外呼量

call_out_intervene_cnt:外呼振铃总时长-结束-振铃

call_out_ring_len:外呼接通量

call_out_all_len:外呼总时长-结束-开始

call_out_intervene_len:外呼接通时长-结束-接起

call_out_sep_sat_cnt:呼出-热线评价满意量

call_out_sep_normal_cnt:呼出-热线评价一般量

call_out_sep_unsat_cnt:呼出-热线评价不满意量

call_out_unsep_cnt:呼出-热线参评但未评价量

call_in_unsep_cnt:呼入-热线参评但未评价量

call_in_sep_sat_cnt:呼入-热线评价满意量

call_in_sep_normal_cnt:呼入-热线评价一般量

call_in_sep_unsat_cnt:呼入-热线评价不满意量

call_out_intervene_20s_cnt:呼出-通话>20s的接通量

call_out_intervene_30s_cnt:呼出-通话>30s的接通量

call_out_intervene_60s_cnt:呼出-通话>60s的接通量

call_in_intervene_20s_cnt:呼入-通话>20s的接通量

call_in_intervene_30s_cnt:呼入-通话>30s的接通量

call_in_intervene_60s_cnt:呼入-通话>60s的接通量

示例

请求示例

http(s)://aiccs.aliyuncs.com/?InstanceId=ccc_xp_pre-cn-***
&StartDate=1615083365000
&EndDate=1617761765000
&PageSize=20
&CurrentPage=1
&AgentIds=[111]
&DepIds=[123]
&GroupIds=[100]
&TimeLatitudeType=minute
&ExistAgentGrouping=false
&ExistDepartmentGrouping=false
&ExistSkillGroupGrouping=false
&公共请求参数

正常返回示例

XML格式

HTTP/1.1 200 OK
Content-Type:application/xml

<GetSkillGroupStatusTotalResponse>
<RequestId>EE338D98-9BD3-4413-B165</RequestId>
<Message>xxxx</Message>
<Code>200</Code>
<Success>true</Success>
<Data>
    <PageNum>1</PageNum>
    <PageSize>2000</PageSize>
    <TotalNum>4</TotalNum>
    <Rows>
        <0>
            <minute_id>-1</minute_id>
            <call_out_intervene_servicer_cnt>26</call_out_intervene_servicer_cnt>
            <call_out_servicer_cnt>35</call_out_servicer_cnt>
            <call_out_intervene_60s_cnt>155</call_out_intervene_60s_cnt>
            <servicer_real_name>--</servicer_real_name>
            <call_in_sep_normal_cnt>0</call_in_sep_normal_cnt>
            <call_out_intervene_30s_cnt>235</call_out_intervene_30s_cnt>
            <servicer_id>-1</servicer_id>
            <tenant_name>非单元测试化BU</tenant_name>
            <call_out_sep_sat_cnt>1</call_out_sep_sat_cnt>
            <group_name>-1</group_name>
            <call_in_sep_sat_cnt>0</call_in_sep_sat_cnt>
            <inline_cnt>2</inline_cnt>
            <request_cnt>2</request_cnt>
            <call_out_ring_len>42885</call_out_ring_len>
            <call_out_sep_unsat_cnt>0</call_out_sep_unsat_cnt>
            <servicer_call_out_intervene_cnt>555</servicer_call_out_intervene_cnt>
            <queue_len>6</queue_len>
            <servicer_name>--</servicer_name>
            <call_out_intervene_len>29081</call_out_intervene_len>
            <servicer_call_out_cnt>1187</servicer_call_out_cnt>
            <tenant_id>905</tenant_id>
            <participation>0</participation>
            <call_out_sep_normal_cnt>0</call_out_sep_normal_cnt>
            <call_in_unsep_cnt>0</call_in_unsep_cnt>
            <ready_cnt>2</ready_cnt>
            <call_out_unsep_cnt>0</call_out_unsep_cnt>
            <date_id>-1</date_id>
            <abandonment_rate>0.00%</abandonment_rate>
            <service_time_len>93</service_time_len>
            <hour_id>-1</hour_id>
            <participation_rate>0.00%</participation_rate>
            <call_out_cnt>1187</call_out_cnt>
            <call_in_intervene_20s_cnt>2</call_in_intervene_20s_cnt>
            <ringtime_len>5</ringtime_len>
            <call_out_intervene_cnt>555</call_out_intervene_cnt>
            <call_in_intervene_60s_cnt>0</call_in_intervene_60s_cnt>
            <department_id>-1</department_id>
            <department_name>-1</department_name>
            <call_out_all_len>42885</call_out_all_len>
            <ringqueue_len>1</ringqueue_len>
            <call_in_intervene_30s_cnt>2</call_in_intervene_30s_cnt>
            <average_waiting_time>3</average_waiting_time>
            <group_id>-1</group_id>
            <sixty_seconds_response_rate>100%</sixty_seconds_response_rate>
            <reassign_cnt>0</reassign_cnt>
            <call_in_sep_unsat_cnt>0</call_in_sep_unsat_cnt>
            <call_out_intervene_20s_cnt>283</call_out_intervene_20s_cnt>
            <ready_cnt_60s>2</ready_cnt_60s>
        </0>
    </Rows>
</Data>
</GetSkillGroupStatusTotalResponse>

JSON格式

HTTP/1.1 200 OK
Content-Type:application/json

{
  "RequestId" : "EE338D98-9BD3-4413-B165",
  "Message" : "xxxx",
  "Code" : "200",
  "Success" : "true",
  "Data" : {
    "PageNum" : 1,
    "PageSize" : 2000,
    "TotalNum" : 4,
    "Rows" : [ [ {
      "minute_id" : "-1",
      "call_out_intervene_servicer_cnt" : 26,
      "call_out_servicer_cnt" : 35,
      "call_out_intervene_60s_cnt" : 155,
      "servicer_real_name" : "--",
      "call_in_sep_normal_cnt" : 0,
      "call_out_intervene_30s_cnt" : 235,
      "servicer_id" : "-1",
      "tenant_name" : "非单元测试化BU",
      "call_out_sep_sat_cnt" : 1,
      "group_name" : "-1",
      "call_in_sep_sat_cnt" : 0,
      "inline_cnt" : 2,
      "request_cnt" : 2,
      "call_out_ring_len" : 42885,
      "call_out_sep_unsat_cnt" : 0,
      "servicer_call_out_intervene_cnt" : 555,
      "queue_len" : 6,
      "servicer_name" : "--",
      "call_out_intervene_len" : 29081,
      "servicer_call_out_cnt" : 1187,
      "tenant_id" : "905",
      "participation" : "0",
      "call_out_sep_normal_cnt" : 0,
      "call_in_unsep_cnt" : 0,
      "ready_cnt" : 2,
      "call_out_unsep_cnt" : 0,
      "date_id" : "-1",
      "abandonment_rate" : "0.00%",
      "service_time_len" : 93,
      "hour_id" : "-1",
      "participation_rate" : "0.00%",
      "call_out_cnt" : 1187,
      "call_in_intervene_20s_cnt" : 2,
      "ringtime_len" : 5,
      "call_out_intervene_cnt" : 555,
      "call_in_intervene_60s_cnt" : 0,
      "department_id" : "-1",
      "department_name" : "-1",
      "call_out_all_len" : 42885,
      "ringqueue_len" : 1,
      "call_in_intervene_30s_cnt" : 2,
      "average_waiting_time" : "3",
      "group_id" : "-1",
      "sixty_seconds_response_rate" : "100%",
      "reassign_cnt" : 0,
      "call_in_sep_unsat_cnt" : 0,
      "call_out_intervene_20s_cnt" : 283,
      "ready_cnt_60s" : 2
    } ] ]
  }
}

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