调用GetOnlineSeatInformation获取在线监控下在线坐席信息数据。

调试

您可以在OpenAPI Explorer中直接运行该接口,免去您计算签名的困扰。运行成功后,OpenAPI Explorer可以自动生成SDK代码示例。

请求参数

名称 类型 是否必选 示例值 描述
Action String GetOnlineSeatInformation

系统规定参数。取值:GetOnlineSeatInformation

InstanceId String ccc_xp_pre-cn-***

AICCS实例ID。可在智能联络中心控制台上获取。

StartDate Long 1615083365000

开始日期时间戳。单位:毫秒。

EndDate Long 1617761765000

结束日期时间戳。单位:毫秒。

PageSize Integer 20

每页大小。默认值:10

CurrentPage Integer 1

当前页。默认值:1

AgentIds Array of Long 111

坐席Id。

DepIds Array of Long 123

部门Id。

返回数据

名称 类型 示例值 描述
RequestId String EE338D98-9BD3-4413-B165

请求ID。

Message String xxxx

状态码描述。

Code String 200

状态码。返回200表示请求成功。

Success String true

接口调用是否成功。

Data Object

数据列表。

PageNum Integer 1

当前页数。

PageSize Integer 2000

页大小。

TotalNum Integer 4

总记录数。

Rows String {"tenant_id":"905","max_service_num":"3","servicer_id":"369001","tenant_name":"非单元测试化BU","record_gmt_modified":"2021-04-01 23:20:03","pk_id":"36900120210401","record_gmt_create":"2021-04-01 23:19:55","department_id":"10"}

信息为List<Map>类型的Json字符串。

current_service_num:当前服务能力

max_service_num:最大服务能力

max_speci_ability_num:鲸吞加1 当前的最大使用能力

current_speci_ability_num:鲸吞加1 当前的已经使用能力

speci_ability_status:鲸吞加1 当前的状态 \n0:暂停分配状态\n1:可分配状态

servicer_status_name:status 0=离线,1=在线,2=申请小休,3=小休,4=申请离线 。离线、在线、小休、小休,跨渠道支持、申请小休、申请下线

fst_login_time:当天最早的登录时间

lst_login_time:当天最晚的登录时间

servicer_rest_cnt:小休次数

示例

请求示例

http(s)://aiccs.aliyuncs.com/?InstanceId=ccc_xp_pre-cn-***
&StartDate=1615083365000
&EndDate=1617761765000
&PageSize=20
&CurrentPage=1
&AgentIds=[111]
&DepIds=[123]
&公共请求参数

正常返回示例

XML格式

HTTP/1.1 200 OK
Content-Type:application/xml

<GetOnlineSeatInformationResponse>
<RequestId>EE338D98-9BD3-4413-B165</RequestId>
<Message>xxxx</Message>
<Code>200</Code>
<Success>true</Success>
<Data>
    <PageNum>1</PageNum>
    <PageSize>2000</PageSize>
    <TotalNum>4</TotalNum>
    <Rows>
        <0>
            <tenant_id>905</tenant_id>
            <max_service_num>3</max_service_num>
            <servicer_id>369001</servicer_id>
            <tenant_name>非单元测试化BU</tenant_name>
            <record_gmt_modified>2021-04-01 23:20:03</record_gmt_modified>
            <pk_id>36900120210401</pk_id>
            <record_gmt_create>2021-04-01 23:19:55</record_gmt_create>
            <department_id>10</department_id>
            <workset_user_id>107621101</workset_user_id>
            <department_name>default</department_name>
            <lst_login_time>2021-04-01 23:20:00</lst_login_time>
            <date_id>20210401</date_id>
            <speci_ability_status>0</speci_ability_status>
            <current_service_num>0</current_service_num>
            <servicer_status>D</servicer_status>
            <servicer_real_name>商业化阿里云自动化测试003</servicer_real_name>
            <current_speci_ability_num>0</current_speci_ability_num>
            <servicer_status_name>离线</servicer_status_name>
            <fst_login_time>2021-04-01 00:18:32</fst_login_time>
            <servicer_name>商业化阿里云自动化测试003</servicer_name>
            <servicer_rest_cnt>48</servicer_rest_cnt>
            <max_speci_ability_num>1</max_speci_ability_num>
            <workset_end_date>2021-04-01 23:59:59</workset_end_date>
        </0>
        <1>
            <tenant_id>905</tenant_id>
            <max_service_num>3</max_service_num>
            <servicer_id>369003</servicer_id>
            <tenant_name>非单元测试化BU</tenant_name>
            <record_gmt_modified>2021-04-02 23:18:36</record_gmt_modified>
            <pk_id>36900320210402</pk_id>
            <record_gmt_create>2021-04-02 23:18:30</record_gmt_create>
            <department_id>10</department_id>
            <workset_user_id>107633801</workset_user_id>
            <department_name>default</department_name>
            <lst_login_time>2021-04-02 23:18:35</lst_login_time>
            <date_id>20210402</date_id>
            <speci_ability_status>0</speci_ability_status>
            <current_service_num>0</current_service_num>
            <servicer_status>D</servicer_status>
            <servicer_real_name>商业化阿里云自动化测试005</servicer_real_name>
            <current_speci_ability_num>0</current_speci_ability_num>
            <servicer_status_name>离线</servicer_status_name>
            <fst_login_time>2021-04-02 00:18:44</fst_login_time>
            <servicer_name>商业化阿里云自动化测试005</servicer_name>
            <servicer_rest_cnt>0</servicer_rest_cnt>
            <max_speci_ability_num>1</max_speci_ability_num>
            <workset_end_date>2021-04-02 23:59:59</workset_end_date>
        </1>
        <2>
            <tenant_id>905</tenant_id>
            <max_service_num>3</max_service_num>
            <servicer_id>353026</servicer_id>
            <tenant_name>非单元测试化BU</tenant_name>
            <record_gmt_modified>2021-04-01 23:20:01</record_gmt_modified>
            <pk_id>35302620210401</pk_id>
            <record_gmt_create>2021-04-01 23:19:56</record_gmt_create>
            <department_id>10</department_id>
            <workset_user_id>107421301</workset_user_id>
            <department_name>default</department_name>
            <lst_login_time>2021-04-01 23:20:00</lst_login_time>
            <date_id>20210401</date_id>
            <speci_ability_status>0</speci_ability_status>
            <current_service_num>0</current_service_num>
            <servicer_status>D</servicer_status>
            <servicer_real_name>商业化阿里云自动化测试002</servicer_real_name>
            <current_speci_ability_num>0</current_speci_ability_num>
            <servicer_status_name>离线</servicer_status_name>
            <fst_login_time>2021-04-01 00:19:54</fst_login_time>
            <servicer_name>商业化阿里云自动化测试002</servicer_name>
            <servicer_rest_cnt>0</servicer_rest_cnt>
            <max_speci_ability_num>1</max_speci_ability_num>
            <workset_end_date>2021-04-01 23:59:59</workset_end_date>
        </2>
        <3>
            <tenant_id>905</tenant_id>
            <max_service_num>3</max_service_num>
            <servicer_id>369009</servicer_id>
            <tenant_name>非单元测试化BU</tenant_name>
            <record_gmt_modified>2021-04-01 16:24:57</record_gmt_modified>
            <pk_id>36900920210401</pk_id>
            <record_gmt_create>2021-04-01 16:21:01</record_gmt_create>
            <department_id>10</department_id>
            <workset_user_id>1080001</workset_user_id>
            <department_name>default</department_name>
            <lst_login_time>2021-04-01 16:21:03</lst_login_time>
            <date_id>20210401</date_id>
            <speci_ability_status>0</speci_ability_status>
            <current_service_num>0</current_service_num>
            <servicer_status>D</servicer_status>
            <servicer_real_name>商业化阿里云自动化测试011</servicer_real_name>
            <current_speci_ability_num>0</current_speci_ability_num>
            <servicer_status_name>离线</servicer_status_name>
            <fst_login_time>2021-04-01 02:08:15</fst_login_time>
            <servicer_name>商业化阿里云自动化测试011</servicer_name>
            <servicer_rest_cnt>0</servicer_rest_cnt>
            <max_speci_ability_num>1</max_speci_ability_num>
            <workset_end_date>2021-04-01 23:59:59</workset_end_date>
        </3>
        <4>
            <tenant_id>905</tenant_id>
            <max_service_num>3</max_service_num>
            <servicer_id>353026</servicer_id>
            <tenant_name>非单元测试化BU</tenant_name>
            <record_gmt_modified>2021-04-02 23:18:36</record_gmt_modified>
            <pk_id>35302620210402</pk_id>
            <record_gmt_create>2021-04-02 23:18:31</record_gmt_create>
            <department_id>10</department_id>
            <workset_user_id>107342801</workset_user_id>
            <department_name>default</department_name>
            <lst_login_time>2021-04-02 23:18:36</lst_login_time>
            <date_id>20210402</date_id>
            <speci_ability_status>0</speci_ability_status>
            <current_service_num>0</current_service_num>
            <servicer_status>D</servicer_status>
            <servicer_real_name>商业化阿里云自动化测试002</servicer_real_name>
            <current_speci_ability_num>0</current_speci_ability_num>
            <servicer_status_name>离线</servicer_status_name>
            <fst_login_time>2021-04-02 00:18:45</fst_login_time>
            <servicer_name>商业化阿里云自动化测试002</servicer_name>
            <servicer_rest_cnt>0</servicer_rest_cnt>
            <max_speci_ability_num>1</max_speci_ability_num>
            <workset_end_date>2021-04-02 23:59:59</workset_end_date>
        </4>
        <5>
            <tenant_id>905</tenant_id>
            <max_service_num>3</max_service_num>
            <servicer_id>223001</servicer_id>
            <tenant_name>非单元测试化BU</tenant_name>
            <record_gmt_modified>2021-04-01 15:43:10</record_gmt_modified>
            <pk_id>22300120210401</pk_id>
            <record_gmt_create>2021-04-01 14:19:49</record_gmt_create>
            <department_id>10</department_id>
            <workset_user_id>1080025</workset_user_id>
            <department_name>default</department_name>
            <lst_login_time>2021-04-01 15:23:04</lst_login_time>
            <date_id>20210401</date_id>
            <speci_ability_status>0</speci_ability_status>
            <current_service_num>0</current_service_num>
            <servicer_status>D</servicer_status>
            <servicer_real_name>李步挺</servicer_real_name>
            <current_speci_ability_num>0</current_speci_ability_num>
            <servicer_status_name>离线</servicer_status_name>
            <fst_login_time>2021-04-01 09:57:48</fst_login_time>
            <servicer_name>李步挺</servicer_name>
            <servicer_rest_cnt>0</servicer_rest_cnt>
            <max_speci_ability_num>1</max_speci_ability_num>
            <workset_end_date>2021-04-01 23:59:59</workset_end_date>
        </5>
        <6>
            <tenant_id>905</tenant_id>
            <max_service_num>3</max_service_num>
            <servicer_id>369008</servicer_id>
            <tenant_name>非单元测试化BU</tenant_name>
            <record_gmt_modified>2021-04-01 23:20:00</record_gmt_modified>
            <pk_id>36900820210401</pk_id>
            <record_gmt_create>2021-04-01 23:19:55</record_gmt_create>
            <department_id>10</department_id>
            <workset_user_id>107621001</workset_user_id>
            <department_name>default</department_name>
            <lst_login_time>2021-04-01 23:20:00</lst_login_time>
            <date_id>20210401</date_id>
            <speci_ability_status>0</speci_ability_status>
            <current_service_num>0</current_service_num>
            <servicer_status>0</servicer_status>
            <servicer_real_name>商业化阿里云自动化测试010</servicer_real_name>
            <current_speci_ability_num>0</current_speci_ability_num>
            <servicer_status_name>离线</servicer_status_name>
            <fst_login_time>2021-04-01 00:18:12</fst_login_time>
            <servicer_name>商业化阿里云自动化测试010</servicer_name>
            <servicer_rest_cnt>0</servicer_rest_cnt>
            <max_speci_ability_num>1</max_speci_ability_num>
            <workset_end_date>2021-04-01 23:59:59</workset_end_date>
        </6>
        <7>
            <tenant_id>905</tenant_id>
            <max_service_num>1</max_service_num>
            <servicer_id>369002</servicer_id>
            <tenant_name>非单元测试化BU</tenant_name>
            <record_gmt_modified>2021-04-02 23:22:05</record_gmt_modified>
            <pk_id>36900220210402</pk_id>
            <record_gmt_create>2021-04-02 23:18:30</record_gmt_create>
            <department_id>10</department_id>
            <workset_user_id>107342601</workset_user_id>
            <department_name>default</department_name>
            <lst_login_time>2021-04-02 23:22:00</lst_login_time>
            <date_id>20210402</date_id>
            <speci_ability_status>0</speci_ability_status>
            <current_service_num>0</current_service_num>
            <servicer_status>D</servicer_status>
            <servicer_real_name>商业化阿里云自动化测试004</servicer_real_name>
            <current_speci_ability_num>0</current_speci_ability_num>
            <servicer_status_name>离线</servicer_status_name>
            <fst_login_time>2021-04-02 00:18:44</fst_login_time>
            <servicer_name>商业化阿里云自动化测试004</servicer_name>
            <servicer_rest_cnt>0</servicer_rest_cnt>
            <max_speci_ability_num>1</max_speci_ability_num>
            <workset_end_date>2021-04-02 23:59:59</workset_end_date>
        </7>
        <8>
            <tenant_id>905</tenant_id>
            <max_service_num>3</max_service_num>
            <servicer_id>386018</servicer_id>
            <tenant_name>非单元测试化BU</tenant_name>
            <record_gmt_modified>2021-04-02 23:18:39</record_gmt_modified>
            <pk_id>38601820210402</pk_id>
            <record_gmt_create>2021-04-02 23:18:30</record_gmt_create>
            <department_id>10</department_id>
            <workset_user_id>107717801</workset_user_id>
            <department_name>default</department_name>
            <lst_login_time>2021-04-02 23:18:39</lst_login_time>
            <date_id>20210402</date_id>
            <speci_ability_status>0</speci_ability_status>
            <current_service_num>0</current_service_num>
            <servicer_status>D</servicer_status>
            <servicer_real_name>17000000098</servicer_real_name>
            <current_speci_ability_num>0</current_speci_ability_num>
            <servicer_status_name>离线</servicer_status_name>
            <fst_login_time>2021-04-02 00:18:44</fst_login_time>
            <servicer_name>17000000098</servicer_name>
            <servicer_rest_cnt>0</servicer_rest_cnt>
            <max_speci_ability_num>1</max_speci_ability_num>
            <workset_end_date>2021-04-02 23:59:59</workset_end_date>
        </8>
        <9>
            <tenant_id>905</tenant_id>
            <max_service_num>3</max_service_num>
            <servicer_id>83001</servicer_id>
            <tenant_name>非单元测试化BU</tenant_name>
            <record_gmt_modified>2021-04-02 16:42:07</record_gmt_modified>
            <pk_id>8300120210402</pk_id>
            <record_gmt_create>2021-04-02 16:41:09</record_gmt_create>
            <department_id>10</department_id>
            <workset_user_id>1086003</workset_user_id>
            <department_name>default</department_name>
            <lst_login_time>2021-04-02 16:42:07</lst_login_time>
            <date_id>20210402</date_id>
            <speci_ability_status>0</speci_ability_status>
            <current_service_num>0</current_service_num>
            <servicer_status>D</servicer_status>
            <servicer_real_name>英如</servicer_real_name>
            <current_speci_ability_num>0</current_speci_ability_num>
            <servicer_status_name>离线</servicer_status_name>
            <fst_login_time>2021-04-02 16:41:09</fst_login_time>
            <servicer_name>英如</servicer_name>
            <servicer_rest_cnt>0</servicer_rest_cnt>
            <max_speci_ability_num>1</max_speci_ability_num>
            <workset_end_date>2021-04-02 23:59:59</workset_end_date>
        </9>
        <10>
            <tenant_id>905</tenant_id>
            <max_service_num>3</max_service_num>
            <servicer_id>288074</servicer_id>
            <tenant_name>非单元测试化BU</tenant_name>
            <record_gmt_modified>2021-04-01 11:30:19</record_gmt_modified>
            <pk_id>28807420210401</pk_id>
            <record_gmt_create>2021-04-01 10:56:48</record_gmt_create>
            <department_id>862009</department_id>
            <workset_user_id>-288074</workset_user_id>
            <department_name>冯相</department_name>
            <date_id>20210401</date_id>
            <speci_ability_status>0</speci_ability_status>
            <current_service_num>1</current_service_num>
            <servicer_status>D</servicer_status>
            <servicer_real_name>冯相</servicer_real_name>
            <current_speci_ability_num>0</current_speci_ability_num>
            <servicer_status_name>离线</servicer_status_name>
            <servicer_name>言恒</servicer_name>
            <servicer_rest_cnt>0</servicer_rest_cnt>
            <max_speci_ability_num>1</max_speci_ability_num>
            <workset_end_date>2021-04-02 00:00:00</workset_end_date>
        </10>
        <11>
            <tenant_id>905</tenant_id>
            <max_service_num>3</max_service_num>
            <servicer_id>317004</servicer_id>
            <tenant_name>非单元测试化BU</tenant_name>
            <record_gmt_modified>2021-04-01 23:20:04</record_gmt_modified>
            <pk_id>31700420210401</pk_id>
            <record_gmt_create>2021-04-01 23:19:54</record_gmt_create>
            <department_id>10</department_id>
            <workset_user_id>107331201</workset_user_id>
            <department_name>default</department_name>
            <lst_login_time>2021-04-01 23:20:04</lst_login_time>
            <date_id>20210401</date_id>
            <speci_ability_status>0</speci_ability_status>
            <current_service_num>0</current_service_num>
            <servicer_status>D</servicer_status>
            <servicer_real_name>商业化阿里云自动化测试001</servicer_real_name>
            <current_speci_ability_num>0</current_speci_ability_num>
            <servicer_status_name>离线</servicer_status_name>
            <fst_login_time>2021-04-01 00:18:11</fst_login_time>
            <servicer_name>商业化阿里云自动化测试001</servicer_name>
            <servicer_rest_cnt>0</servicer_rest_cnt>
            <max_speci_ability_num>1</max_speci_ability_num>
            <workset_end_date>2021-04-01 23:59:59</workset_end_date>
        </11>
        <12>
            <tenant_id>905</tenant_id>
            <max_service_num>3</max_service_num>
            <servicer_id>759020</servicer_id>
            <tenant_name>非单元测试化BU</tenant_name>
            <record_gmt_modified>2021-04-01 19:18:51</record_gmt_modified>
            <pk_id>75902020210401</pk_id>
            <record_gmt_create>2021-04-01 19:12:51</record_gmt_create>
            <department_id>10</department_id>
            <workset_user_id>106600248</workset_user_id>
            <department_name>default</department_name>
            <lst_login_time>2021-04-01 19:12:51</lst_login_time>
            <date_id>20210401</date_id>
            <speci_ability_status>0</speci_ability_status>
            <current_service_num>0</current_service_num>
            <servicer_status>D</servicer_status>
            <servicer_real_name>13291408908</servicer_real_name>
            <current_speci_ability_num>0</current_speci_ability_num>
            <servicer_status_name>离线</servicer_status_name>
            <fst_login_time>2021-04-01 10:10:43</fst_login_time>
            <servicer_name>13291408908</servicer_name>
            <servicer_rest_cnt>0</servicer_rest_cnt>
            <max_speci_ability_num>1</max_speci_ability_num>
            <workset_end_date>2021-04-01 23:59:59</workset_end_date>
        </12>
        <13>
            <tenant_id>905</tenant_id>
            <max_service_num>3</max_service_num>
            <servicer_id>317004</servicer_id>
            <tenant_name>非单元测试化BU</tenant_name>
            <record_gmt_modified>2021-04-02 23:18:38</record_gmt_modified>
            <pk_id>31700420210402</pk_id>
            <record_gmt_create>2021-04-02 23:18:36</record_gmt_create>
            <department_id>10</department_id>
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JSON格式

HTTP/1.1 200 OK
Content-Type:application/json

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}

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