调用GetOnlineSeatInformation接口获取在线监控下在线坐席信息数据。
QPS限制
- 单用户调用频率：100次/秒。
- API频率：100次/秒。
说明 如果多个用户的总调用超过API频率也会触发流控。
调试
您可以在OpenAPI Explorer中直接运行该接口，免去您计算签名的困扰。运行成功后，OpenAPI Explorer可以自动生成SDK代码示例。
请求参数
| 名称 | 类型 | 是否必选 | 示例值 | 描述 |
|---|---|---|---|---|
| Action | String | 是 | GetOnlineSeatInformation |
系统规定参数。取值：GetOnlineSeatInformation。 |
| InstanceId | String | 是 | ccc_xp_pre-cn-*** |
AICCS实例ID。 您可以在智能联络中心控制台左侧导航栏的实例管理中获取。 |
| StartDate | Long | 否 | 1615083365000 |
开始日期时间戳。单位：毫秒。 |
| EndDate | Long | 否 | 1617761765000 |
结束日期时间戳。单位：毫秒。 |
| PageSize | Integer | 否 | 20 |
每页大小。取值大于0，默认值：20。 |
| CurrentPage | Integer | 否 | 1 |
当前页。取值大于0，默认值：1。 |
| AgentIds | Array of Long | 否 | 111 |
坐席ID。 |
| DepIds | Array of Long | 否 | 123 |
部门ID。 |
返回数据
| 名称 | 类型 | 示例值 | 描述 |
|---|---|---|---|
| RequestId | String | EE338D98-9BD3-4413-B165 |
请求ID。 |
| Message | String | successful |
状态码描述。 |
| Code | String | 200 |
状态码。返回200表示请求成功。 |
| Success | String | true |
调用接口是否成功。取值：
|
| Data | Object |
数据列表。 |
|
| PageNum | Integer | 1 |
当前页数。 |
| PageSize | Integer | 2000 |
每页大小。 |
| TotalNum | Integer | 4 |
总记录数。 |
| Rows | String | {"tenant_id":"905","max_service_num":"3","servicer_id":"369001","tenant_name":"非单元测试化BU","record_gmt_modified":"2021-04-01 23:20:03","pk_id":"36900120210401","record_gmt_create":"2021-04-01 23:19:55","department_id":"10"} |
信息为List<Map>类型的JSON字符串。 |
返回参数Rows参数说明：
department_id：部门ID
tenant_id：租户ID
tenant_name：租户名称
current_service_num：当前服务能力
max_service_num：最大服务能力
max_speci_ability_num：鲸吞加1，当前的最大使用能力
current_speci_ability_num：鲸吞加1，当前的已经使用能力
speci_ability_status：鲸吞加1。当前的状态，n0：暂停分配状态，n1：可分配状态
servicer_status_name：热线坐席名称
fst_login_time：当天最早的登录时间
lst_login_time：当天最晚的登录时间
servicer_rest_cnt：小休次数
示例
请求示例
http(s)://aiccs.aliyuncs.com/?InstanceId=ccc_xp_pre-cn-***
&StartDate=1615083365000
&EndDate=1617761765000
&PageSize=20
&CurrentPage=1
&AgentIds=[111]
&DepIds=[123]
&公共请求参数正常返回示例
XML格式
HTTP/1.1 200 OK
Content-Type:application/xml
<GetOnlineSeatInformationResponse>
<RequestId>EE338D98-9BD3-4413-B165</RequestId>
<Message>xxxx</Message>
<Code>200</Code>
<Success>true</Success>
<Data>
<PageNum>1</PageNum>
<PageSize>2000</PageSize>
<TotalNum>4</TotalNum>
<Rows>
<0>
<tenant_id>905</tenant_id>
<max_service_num>3</max_service_num>
<servicer_id>369001</servicer_id>
<tenant_name>非单元测试化BU</tenant_name>
<record_gmt_modified>2021-04-01 23:20:03</record_gmt_modified>
<pk_id>36900120210401</pk_id>
<record_gmt_create>2021-04-01 23:19:55</record_gmt_create>
<department_id>10</department_id>
<workset_user_id>107621101</workset_user_id>
<department_name>default</department_name>
<lst_login_time>2021-04-01 23:20:00</lst_login_time>
<date_id>20210401</date_id>
<speci_ability_status>0</speci_ability_status>
<current_service_num>0</current_service_num>
<servicer_status>D</servicer_status>
<servicer_real_name>商业化阿里云自动化测试003</servicer_real_name>
<current_speci_ability_num>0</current_speci_ability_num>
<servicer_status_name>离线</servicer_status_name>
<fst_login_time>2021-04-01 00:18:32</fst_login_time>
<servicer_name>商业化阿里云自动化测试003</servicer_name>
<servicer_rest_cnt>48</servicer_rest_cnt>
<max_speci_ability_num>1</max_speci_ability_num>
<workset_end_date>2021-04-01 23:59:59</workset_end_date>
</0>
<1>
<tenant_id>905</tenant_id>
<max_service_num>3</max_service_num>
<servicer_id>369003</servicer_id>
<tenant_name>非单元测试化BU</tenant_name>
<record_gmt_modified>2021-04-02 23:18:36</record_gmt_modified>
<pk_id>36900320210402</pk_id>
<record_gmt_create>2021-04-02 23:18:30</record_gmt_create>
<department_id>10</department_id>
<workset_user_id>107633801</workset_user_id>
<department_name>default</department_name>
<lst_login_time>2021-04-02 23:18:35</lst_login_time>
<date_id>20210402</date_id>
<speci_ability_status>0</speci_ability_status>
<current_service_num>0</current_service_num>
<servicer_status>D</servicer_status>
<servicer_real_name>商业化阿里云自动化测试005</servicer_real_name>
<current_speci_ability_num>0</current_speci_ability_num>
<servicer_status_name>离线</servicer_status_name>
<fst_login_time>2021-04-02 00:18:44</fst_login_time>
<servicer_name>商业化阿里云自动化测试005</servicer_name>
<servicer_rest_cnt>0</servicer_rest_cnt>
<max_speci_ability_num>1</max_speci_ability_num>
<workset_end_date>2021-04-02 23:59:59</workset_end_date>
</1>
<2>
<tenant_id>905</tenant_id>
<max_service_num>3</max_service_num>
<servicer_id>353026</servicer_id>
<tenant_name>非单元测试化BU</tenant_name>
<record_gmt_modified>2021-04-01 23:20:01</record_gmt_modified>
<pk_id>35302620210401</pk_id>
<record_gmt_create>2021-04-01 23:19:56</record_gmt_create>
<department_id>10</department_id>
<workset_user_id>107421301</workset_user_id>
<department_name>default</department_name>
<lst_login_time>2021-04-01 23:20:00</lst_login_time>
<date_id>20210401</date_id>
<speci_ability_status>0</speci_ability_status>
<current_service_num>0</current_service_num>
<servicer_status>D</servicer_status>
<servicer_real_name>商业化阿里云自动化测试002</servicer_real_name>
<current_speci_ability_num>0</current_speci_ability_num>
<servicer_status_name>离线</servicer_status_name>
<fst_login_time>2021-04-01 00:19:54</fst_login_time>
<servicer_name>商业化阿里云自动化测试002</servicer_name>
<servicer_rest_cnt>0</servicer_rest_cnt>
<max_speci_ability_num>1</max_speci_ability_num>
<workset_end_date>2021-04-01 23:59:59</workset_end_date>
</2>
<3>
<tenant_id>905</tenant_id>
<max_service_num>3</max_service_num>
<servicer_id>369009</servicer_id>
<tenant_name>非单元测试化BU</tenant_name>
<record_gmt_modified>2021-04-01 16:24:57</record_gmt_modified>
<pk_id>36900920210401</pk_id>
<record_gmt_create>2021-04-01 16:21:01</record_gmt_create>
<department_id>10</department_id>
<workset_user_id>1080001</workset_user_id>
<department_name>default</department_name>
<lst_login_time>2021-04-01 16:21:03</lst_login_time>
<date_id>20210401</date_id>
<speci_ability_status>0</speci_ability_status>
<current_service_num>0</current_service_num>
<servicer_status>D</servicer_status>
<servicer_real_name>商业化阿里云自动化测试011</servicer_real_name>
<current_speci_ability_num>0</current_speci_ability_num>
<servicer_status_name>离线</servicer_status_name>
<fst_login_time>2021-04-01 02:08:15</fst_login_time>
<servicer_name>商业化阿里云自动化测试011</servicer_name>
<servicer_rest_cnt>0</servicer_rest_cnt>
<max_speci_ability_num>1</max_speci_ability_num>
<workset_end_date>2021-04-01 23:59:59</workset_end_date>
</3>
<4>
<tenant_id>905</tenant_id>
<max_service_num>3</max_service_num>
<servicer_id>353026</servicer_id>
<tenant_name>非单元测试化BU</tenant_name>
<record_gmt_modified>2021-04-02 23:18:36</record_gmt_modified>
<pk_id>35302620210402</pk_id>
<record_gmt_create>2021-04-02 23:18:31</record_gmt_create>
<department_id>10</department_id>
<workset_user_id>107342801</workset_user_id>
<department_name>default</department_name>
<lst_login_time>2021-04-02 23:18:36</lst_login_time>
<date_id>20210402</date_id>
<speci_ability_status>0</speci_ability_status>
<current_service_num>0</current_service_num>
<servicer_status>D</servicer_status>
<servicer_real_name>商业化阿里云自动化测试002</servicer_real_name>
<current_speci_ability_num>0</current_speci_ability_num>
<servicer_status_name>离线</servicer_status_name>
<fst_login_time>2021-04-02 00:18:45</fst_login_time>
<servicer_name>商业化阿里云自动化测试002</servicer_name>
<servicer_rest_cnt>0</servicer_rest_cnt>
<max_speci_ability_num>1</max_speci_ability_num>
<workset_end_date>2021-04-02 23:59:59</workset_end_date>
</4>
<5>
<tenant_id>905</tenant_id>
<max_service_num>3</max_service_num>
<servicer_id>223001</servicer_id>
<tenant_name>非单元测试化BU</tenant_name>
<record_gmt_modified>2021-04-01 15:43:10</record_gmt_modified>
<pk_id>22300120210401</pk_id>
<record_gmt_create>2021-04-01 14:19:49</record_gmt_create>
<department_id>10</department_id>
<workset_user_id>1080025</workset_user_id>
<department_name>default</department_name>
<lst_login_time>2021-04-01 15:23:04</lst_login_time>
<date_id>20210401</date_id>
<speci_ability_status>0</speci_ability_status>
<current_service_num>0</current_service_num>
<servicer_status>D</servicer_status>
<servicer_real_name>李步挺</servicer_real_name>
<current_speci_ability_num>0</current_speci_ability_num>
<servicer_status_name>离线</servicer_status_name>
<fst_login_time>2021-04-01 09:57:48</fst_login_time>
<servicer_name>李步挺</servicer_name>
<servicer_rest_cnt>0</servicer_rest_cnt>
<max_speci_ability_num>1</max_speci_ability_num>
<workset_end_date>2021-04-01 23:59:59</workset_end_date>
</5>
<6>
<tenant_id>905</tenant_id>
<max_service_num>3</max_service_num>
<servicer_id>369008</servicer_id>
<tenant_name>非单元测试化BU</tenant_name>
<record_gmt_modified>2021-04-01 23:20:00</record_gmt_modified>
<pk_id>36900820210401</pk_id>
<record_gmt_create>2021-04-01 23:19:55</record_gmt_create>
<department_id>10</department_id>
<workset_user_id>107621001</workset_user_id>
<department_name>default</department_name>
<lst_login_time>2021-04-01 23:20:00</lst_login_time>
<date_id>20210401</date_id>
<speci_ability_status>0</speci_ability_status>
<current_service_num>0</current_service_num>
<servicer_status>0</servicer_status>
<servicer_real_name>商业化阿里云自动化测试010</servicer_real_name>
<current_speci_ability_num>0</current_speci_ability_num>
<servicer_status_name>离线</servicer_status_name>
<fst_login_time>2021-04-01 00:18:12</fst_login_time>
<servicer_name>商业化阿里云自动化测试010</servicer_name>
<servicer_rest_cnt>0</servicer_rest_cnt>
<max_speci_ability_num>1</max_speci_ability_num>
<workset_end_date>2021-04-01 23:59:59</workset_end_date>
</6>
<7>
<tenant_id>905</tenant_id>
<max_service_num>1</max_service_num>
<servicer_id>369002</servicer_id>
<tenant_name>非单元测试化BU</tenant_name>
<record_gmt_modified>2021-04-02 23:22:05</record_gmt_modified>
<pk_id>36900220210402</pk_id>
<record_gmt_create>2021-04-02 23:18:30</record_gmt_create>
<department_id>10</department_id>
<workset_user_id>107342601</workset_user_id>
<department_name>default</department_name>
<lst_login_time>2021-04-02 23:22:00</lst_login_time>
<date_id>20210402</date_id>
<speci_ability_status>0</speci_ability_status>
<current_service_num>0</current_service_num>
<servicer_status>D</servicer_status>
<servicer_real_name>商业化阿里云自动化测试004</servicer_real_name>
<current_speci_ability_num>0</current_speci_ability_num>
<servicer_status_name>离线</servicer_status_name>
<fst_login_time>2021-04-02 00:18:44</fst_login_time>
<servicer_name>商业化阿里云自动化测试004</servicer_name>
<servicer_rest_cnt>0</servicer_rest_cnt>
<max_speci_ability_num>1</max_speci_ability_num>
<workset_end_date>2021-04-02 23:59:59</workset_end_date>
</7>
<8>
<tenant_id>905</tenant_id>
<max_service_num>3</max_service_num>
<servicer_id>386018</servicer_id>
<tenant_name>非单元测试化BU</tenant_name>
<record_gmt_modified>2021-04-02 23:18:39</record_gmt_modified>
<pk_id>38601820210402</pk_id>
<record_gmt_create>2021-04-02 23:18:30</record_gmt_create>
<department_id>10</department_id>
<workset_user_id>107717801</workset_user_id>
<department_name>default</department_name>
<lst_login_time>2021-04-02 23:18:39</lst_login_time>
<date_id>20210402</date_id>
<speci_ability_status>0</speci_ability_status>
<current_service_num>0</current_service_num>
<servicer_status>D</servicer_status>
<servicer_real_name>17000000098</servicer_real_name>
<current_speci_ability_num>0</current_speci_ability_num>
<servicer_status_name>离线</servicer_status_name>
<fst_login_time>2021-04-02 00:18:44</fst_login_time>
<servicer_name>17000000098</servicer_name>
<servicer_rest_cnt>0</servicer_rest_cnt>
<max_speci_ability_num>1</max_speci_ability_num>
<workset_end_date>2021-04-02 23:59:59</workset_end_date>
</8>
<9>
<tenant_id>905</tenant_id>
<max_service_num>3</max_service_num>
<servicer_id>83001</servicer_id>
<tenant_name>非单元测试化BU</tenant_name>
<record_gmt_modified>2021-04-02 16:42:07</record_gmt_modified>
<pk_id>8300120210402</pk_id>
<record_gmt_create>2021-04-02 16:41:09</record_gmt_create>
<department_id>10</department_id>
<workset_user_id>1086003</workset_user_id>
<department_name>default</department_name>
<lst_login_time>2021-04-02 16:42:07</lst_login_time>
<date_id>20210402</date_id>
<speci_ability_status>0</speci_ability_status>
<current_service_num>0</current_service_num>
<servicer_status>D</servicer_status>
<servicer_real_name>英如</servicer_real_name>
<current_speci_ability_num>0</current_speci_ability_num>
<servicer_status_name>离线</servicer_status_name>
<fst_login_time>2021-04-02 16:41:09</fst_login_time>
<servicer_name>英如</servicer_name>
<servicer_rest_cnt>0</servicer_rest_cnt>
<max_speci_ability_num>1</max_speci_ability_num>
<workset_end_date>2021-04-02 23:59:59</workset_end_date>
</9>
<10>
<tenant_id>905</tenant_id>
<max_service_num>3</max_service_num>
<servicer_id>288074</servicer_id>
<tenant_name>非单元测试化BU</tenant_name>
<record_gmt_modified>2021-04-01 11:30:19</record_gmt_modified>
<pk_id>28807420210401</pk_id>
<record_gmt_create>2021-04-01 10:56:48</record_gmt_create>
<department_id>862009</department_id>
<workset_user_id>-288074</workset_user_id>
<department_name>冯相</department_name>
<date_id>20210401</date_id>
<speci_ability_status>0</speci_ability_status>
<current_service_num>1</current_service_num>
<servicer_status>D</servicer_status>
<servicer_real_name>冯相</servicer_real_name>
<current_speci_ability_num>0</current_speci_ability_num>
<servicer_status_name>离线</servicer_status_name>
<servicer_name>言恒</servicer_name>
<servicer_rest_cnt>0</servicer_rest_cnt>
<max_speci_ability_num>1</max_speci_ability_num>
<workset_end_date>2021-04-02 00:00:00</workset_end_date>
</10>
<11>
<tenant_id>905</tenant_id>
<max_service_num>3</max_service_num>
<servicer_id>317004</servicer_id>
<tenant_name>非单元测试化BU</tenant_name>
<record_gmt_modified>2021-04-01 23:20:04</record_gmt_modified>
<pk_id>31700420210401</pk_id>
<record_gmt_create>2021-04-01 23:19:54</record_gmt_create>
<department_id>10</department_id>
<workset_user_id>107331201</workset_user_id>
<department_name>default</department_name>
<lst_login_time>2021-04-01 23:20:04</lst_login_time>
<date_id>20210401</date_id>
<speci_ability_status>0</speci_ability_status>
<current_service_num>0</current_service_num>
<servicer_status>D</servicer_status>
<servicer_real_name>商业化阿里云自动化测试001</servicer_real_name>
<current_speci_ability_num>0</current_speci_ability_num>
<servicer_status_name>离线</servicer_status_name>
<fst_login_time>2021-04-01 00:18:11</fst_login_time>
<servicer_name>商业化阿里云自动化测试001</servicer_name>
<servicer_rest_cnt>0</servicer_rest_cnt>
<max_speci_ability_num>1</max_speci_ability_num>
<workset_end_date>2021-04-01 23:59:59</workset_end_date>
</11>
<12>
<tenant_id>905</tenant_id>
<max_service_num>3</max_service_num>
<servicer_id>759020</servicer_id>
<tenant_name>非单元测试化BU</tenant_name>
<record_gmt_modified>2021-04-01 19:18:51</record_gmt_modified>
<pk_id>75902020210401</pk_id>
<record_gmt_create>2021-04-01 19:12:51</record_gmt_create>
<department_id>10</department_id>
<workset_user_id>106600248</workset_user_id>
<department_name>default</department_name>
<lst_login_time>2021-04-01 19:12:51</lst_login_time>
<date_id>20210401</date_id>
<speci_ability_status>0</speci_ability_status>
<current_service_num>0</current_service_num>
<servicer_status>D</servicer_status>
<servicer_real_name>13291408908</servicer_real_name>
<current_speci_ability_num>0</current_speci_ability_num>
<servicer_status_name>离线</servicer_status_name>
<fst_login_time>2021-04-01 10:10:43</fst_login_time>
<servicer_name>13291408908</servicer_name>
<servicer_rest_cnt>0</servicer_rest_cnt>
<max_speci_ability_num>1</max_speci_ability_num>
<workset_end_date>2021-04-01 23:59:59</workset_end_date>
</12>
<13>
<tenant_id>905</tenant_id>
<max_service_num>3</max_service_num>
<servicer_id>317004</servicer_id>
<tenant_name>非单元测试化BU</tenant_name>
<record_gmt_modified>2021-04-02 23:18:38</record_gmt_modified>
<pk_id>31700420210402</pk_id>
<record_gmt_create>2021-04-02 23:18:36</record_gmt_create>
<department_id>10</department_id>
<workset_user_id>107431601</workset_user_id>
<department_name>default</department_name>
<lst_login_time>2021-04-02 23:18:38</lst_login_time>
<date_id>20210402</date_id>
<speci_ability_status>0</speci_ability_status>
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}
}错误码
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