调用GetAgentStatistics接口获取热线监控下坐席纬度统计量。
QPS限制
- 单用户调用频率:100次/秒。
- API频率:100次/秒。
调试
您可以在OpenAPI Explorer中直接运行该接口,免去您计算签名的困扰。运行成功后,OpenAPI Explorer可以自动生成SDK代码示例。
请求参数
名称 | 类型 | 是否必选 | 示例值 | 描述 |
---|---|---|---|---|
Action | String | 是 | GetAgentStatistics |
系统规定参数。取值:GetAgentStatistics。 |
InstanceId | String | 是 | ccc_xp_pre-cn-*** |
AICCS实例ID。 您可以在智能联络中心控制台左侧导航栏的实例管理中获取。 |
StartDate | Long | 否 | 1615083365000 |
开始日期时间戳。单位:毫秒。 |
EndDate | Long | 否 | 1617761765000 |
结束日期时间戳。单位:毫秒。 |
PageSize | Integer | 否 | 20 |
每页大小。取值大于0,默认值:20。 |
CurrentPage | Integer | 否 | 1 |
当前页。取值大于0,默认值:1。 |
AgentIds | Array of Long | 否 | 123 |
坐席ID。 |
DepIds | Array of Long | 否 | 100 |
部门ID。 |
TimeLatitudeType | String | 否 | minute |
时间纬度类型。取值:
|
ExistDepartmentGrouping | Boolean | 否 | false |
是否根据部门分组查询。取值:
|
ExistAgentGrouping | Boolean | 否 | false |
是否根据坐席分组查询。取值:
|
返回数据
名称 | 类型 | 示例值 | 描述 |
---|---|---|---|
RequestId | String | EE338D98-9BD3-4413-B165 |
请求ID。 |
Message | String | successful |
状态码描述。 |
Code | String | 200 |
状态码。返回200表示请求成功。 |
Success | String | true |
调用接口是否成功。取值:
|
Data | Object |
数据列表。 |
|
PageNum | Integer | 1 |
当前页数。 |
PageSize | Integer | 2000 |
每页大小。 |
TotalNum | Integer | 4 |
总记录数。 |
Rows | String | {"n_resttype_1":15,"t_outcall_speak":829747,"average_incoming_time":"8451.29","n_resttype_3":0,"minute_id":"-1","n_conference_speak":0,"n_resttype_2":0,"n_resttype_5":0,"n_resttype_4":0,"n_resttype_7":0,"n_resttype_6":0,"n_resttype_9":0,"n_resttype_8":0,"n_outcall_dial":25,"total_break_time":"58555","n_internal_speak":0,"n_send_step_transfer":7,"n_consulted_internal_speak":0} |
信息为List<Map>类型的JSON字符串。 |
返回参数Rows参数说明:
t_incall_ring:呼入振铃时长
t_incall_speak:呼入时长
t_outcall_dial:拨号时长-外部
t_outcall_speak:呼出时长
t_internal_dial:内部拨号时长
t_internal_speak:内部通话时长
t_internal_ring:内部振铃时长
t_consult_internal_speak:求助时长(内部)
t_consulted_internal_ring:求助振铃时长(内部)
t_consulted_internal_speak:被求助时长(内部)
t_consult_external_speak:求助时长(外部)
t_conference_speak:会议时长
t_hold:保持时长
t_held:被保持时长
t_login:登录时长
t_resttype_1:普通小休时长
t_resttype_2:就餐小休时长
t_resttype_3:会议小休时长
t_resttype_4:辅导小休时长
t_resttype_5:培训小休时长
t_resttype_98:系统强制小休时长
t_resttype_99:坐席签入小休时长
t_idle:空闲时长
t_acw:后处理时长(外呼)
t_outcall_acw_end:外呼后处理
t_incall_acw_end:呼入后处理
n_incall_ring:呼入振铃次数
n_incall_speak:呼入量
n_outcall_dial:拨号量--外部
n_outcall_speak:呼出量
n_internal_dial:内部拨号次数
n_internal_speak:内部通话次数
n_internal_ring:内部振铃次数
n_consult_internal_dial:求助发起次数(内部)
n_consult_internal_speak:求助次数(内部)
n_consulted_internal_ring:被求助振铃次数(内部)
n_consulted_internal_speak:被求助次数(内部)
n_consult_external_dial:发起求助次数(外部)
n_consult_external_speak:求助次数(外部)
n_send_conference:发起会议次数
n_conference_speak:会议次数
n_send_step_transfer:单步转接发起次数
n_send_finish_transfer:双步转接次数
n_send_monitor_error:监听失败次数
n_hold:保持次数
n_held:被保持次数
n_resttype_1:普通小休次数
n_resttype_2:就餐小休次数
n_resttype_3:会议小休次数
n_resttype_4:辅导小休次数
n_resttype_5:培训小休次数
n_resttype_98:系统强制小休次数
n_resttype_99:坐席签入小休次数
n_acw:后处理次数
n_outcall_acw_end:后处理次数-呼出
n_incall_acw_end:后处理次数-呼入
示例
请求示例
http(s)://aiccs.aliyuncs.com/?Action=GetAgentStatistics
&InstanceId=ccc_xp_pre-cn-***
&StartDate=1615083365000
&EndDate=1617761765000
&PageSize=20
&CurrentPage=1
&AgentIds=[123]
&DepIds=[100]
&TimeLatitudeType=minute
&ExistDepartmentGrouping=false
&ExistAgentGrouping=false
&公共请求参数
正常返回示例
XML
格式
HTTP/1.1 200 OK
Content-Type:application/xml
<GetAgentStatisticsResponse>
<RequestId>EE338D98-9BD3-4413-B165</RequestId>
<Message>xxxx</Message>
<Code>200</Code>
<Success>true</Success>
<Data>
<PageNum>1</PageNum>
<PageSize>2000</PageSize>
<TotalNum>4</TotalNum>
<Rows>
<n_resttype_1>15</n_resttype_1>
<t_outcall_speak>829747</t_outcall_speak>
<average_incoming_time>8451.29</average_incoming_time>
<n_resttype_3>0</n_resttype_3>
<minute_id>-1</minute_id>
<n_conference_speak>0</n_conference_speak>
<n_resttype_2>0</n_resttype_2>
<n_resttype_5>0</n_resttype_5>
<n_resttype_4>0</n_resttype_4>
<n_resttype_7>0</n_resttype_7>
<n_resttype_6>0</n_resttype_6>
<n_resttype_9>0</n_resttype_9>
<n_resttype_8>0</n_resttype_8>
<n_outcall_dial>25</n_outcall_dial>
<total_break_time>58555</total_break_time>
<n_internal_speak>0</n_internal_speak>
<n_send_step_transfer>7</n_send_step_transfer>
<n_consulted_internal_speak>0</n_consulted_internal_speak>
<t_consulted_internal_ring>0</t_consulted_internal_ring>
<n_internal_ring>0</n_internal_ring>
<servicer_real_name>-1</servicer_real_name>
<n_send_monitor_error>0</n_send_monitor_error>
<t_outcall_dial>149082</t_outcall_dial>
<t_resttype_14>0</t_resttype_14>
<servicer_id>-1</servicer_id>
<t_resttype_13>0</t_resttype_13>
<n_incall_ring>7</n_incall_ring>
<tenant_name>非单元测试化BU</tenant_name>
<t_resttype_15>0</t_resttype_15>
<t_resttype_9>0</t_resttype_9>
<t_resttype_8>0</t_resttype_8>
<t_resttype_7>0</t_resttype_7>
<t_resttype_6>0</t_resttype_6>
<t_resttype_98>0</t_resttype_98>
<t_resttype_10>0</t_resttype_10>
<t_resttype_12>0</t_resttype_12>
<t_resttype_99>16080</t_resttype_99>
<t_resttype_11>0</t_resttype_11>
<t_resttype_1>42475</t_resttype_1>
<t_internal_dial>0</t_internal_dial>
<t_resttype_5>0</t_resttype_5>
<t_resttype_4>0</t_resttype_4>
<t_resttype_3>0</t_resttype_3>
<t_resttype_2>0</t_resttype_2>
<servicer_name>-1</servicer_name>
<n_outcall_speak>19</n_outcall_speak>
<n_send_finish_transfer>0</n_send_finish_transfer>
<tenant_id>905</tenant_id>
<t_acw>3354042</t_acw>
<n_held>0</n_held>
<n_consult_internal_speak>0</n_consult_internal_speak>
<date_id>20210401</date_id>
<t_login>24351698</t_login>
<t_internal_speak>0</t_internal_speak>
<hour_id>-1</hour_id>
<n_internal_dial>0</n_internal_dial>
<n_consult_internal_dial>0</n_consult_internal_dial>
<t_consulted_internal_speak>0</t_consulted_internal_speak>
<n_hold>1</n_hold>
<average_post_processing_time>119787.21</average_post_processing_time>
<t_consult_external_speak>0</t_consult_external_speak>
<n_consulted_internal_ring>0</n_consulted_internal_ring>
<n_resttype_15>0</n_resttype_15>
<t_incall_acw_end>0</t_incall_acw_end>
<n_resttype_14>0</n_resttype_14>
<t_conference_speak>0</t_conference_speak>
<n_resttype_13>0</n_resttype_13>
<n_resttype_12>0</n_resttype_12>
<agent_utilization>14.02%</agent_utilization>
<n_resttype_99>33</n_resttype_99>
<n_resttype_11>0</n_resttype_11>
<t_incall_speak>59159</t_incall_speak>
<n_incall_speak>7</n_incall_speak>
<t_idle>13479337</t_idle>
<department_id>-1</department_id>
<n_consult_external_dial>0</n_consult_external_dial>
<n_outcall_acw_end>0</n_outcall_acw_end>
<department_name>-1</department_name>
<n_consult_external_speak>0</n_consult_external_speak>
<n_resttype_98>0</n_resttype_98>
<n_resttype_10>0</n_resttype_10>
<t_consult_internal_speak>0</t_consult_internal_speak>
<t_incall_ring>32143</t_incall_ring>
<n_incall_acw_end>0</n_incall_acw_end>
<t_outcall_acw_end>0</t_outcall_acw_end>
<t_hold>10272</t_hold>
<t_internal_ring>0</t_internal_ring>
<t_held>0</t_held>
<n_send_conference>0</n_send_conference>
<n_acw>28</n_acw>
</Rows>
<Rows>
<n_resttype_1>37</n_resttype_1>
<t_outcall_speak>1488093</t_outcall_speak>
<average_incoming_time>33735.46</average_incoming_time>
<n_resttype_3>0</n_resttype_3>
<minute_id>-1</minute_id>
<n_conference_speak>0</n_conference_speak>
<n_resttype_2>0</n_resttype_2>
<n_resttype_5>0</n_resttype_5>
<n_resttype_4>0</n_resttype_4>
<n_resttype_7>0</n_resttype_7>
<n_resttype_6>0</n_resttype_6>
<n_resttype_9>0</n_resttype_9>
<n_resttype_8>0</n_resttype_8>
<n_outcall_dial>55</n_outcall_dial>
<total_break_time>12864720.00</total_break_time>
<n_internal_speak>0</n_internal_speak>
<n_send_step_transfer>18</n_send_step_transfer>
<n_consulted_internal_speak>0</n_consulted_internal_speak>
<t_consulted_internal_ring>0</t_consulted_internal_ring>
<n_internal_ring>0</n_internal_ring>
<servicer_real_name>-1</servicer_real_name>
<n_send_monitor_error>0</n_send_monitor_error>
<t_outcall_dial>239446</t_outcall_dial>
<t_resttype_14>0</t_resttype_14>
<servicer_id>-1</servicer_id>
<t_resttype_13>0</t_resttype_13>
<n_incall_ring>19</n_incall_ring>
<tenant_name>非单元测试化BU</tenant_name>
<t_resttype_15>0</t_resttype_15>
<t_resttype_9>0</t_resttype_9>
<t_resttype_8>0</t_resttype_8>
<t_resttype_7>0</t_resttype_7>
<t_resttype_6>0</t_resttype_6>
<t_resttype_98>12335654</t_resttype_98>
<t_resttype_10>0</t_resttype_10>
<t_resttype_12>0</t_resttype_12>
<t_resttype_99>31206</t_resttype_99>
<t_resttype_11>0</t_resttype_11>
<t_resttype_1>497860</t_resttype_1>
<t_internal_dial>0</t_internal_dial>
<t_resttype_5>0</t_resttype_5>
<t_resttype_4>0</t_resttype_4>
<t_resttype_3>0</t_resttype_3>
<t_resttype_2>0</t_resttype_2>
<servicer_name>-1</servicer_name>
<n_outcall_speak>44</n_outcall_speak>
<n_send_finish_transfer>0</n_send_finish_transfer>
<tenant_id>905</tenant_id>
<t_acw>7312000</t_acw>
<n_held>0</n_held>
<n_consult_internal_speak>0</n_consult_internal_speak>
<date_id>20210331</date_id>
<t_login>89671620</t_login>
<t_internal_speak>0</t_internal_speak>
<hour_id>-1</hour_id>
<n_internal_dial>0</n_internal_dial>
<n_consult_internal_dial>0</n_consult_internal_dial>
<t_consulted_internal_speak>0</t_consulted_internal_speak>
<n_hold>19</n_hold>
<average_post_processing_time>110787.88</average_post_processing_time>
<t_consult_external_speak>0</t_consult_external_speak>
<n_consulted_internal_ring>0</n_consulted_internal_ring>
<n_resttype_15>0</n_resttype_15>
<t_incall_acw_end>0</t_incall_acw_end>
<n_resttype_14>0</n_resttype_14>
<t_conference_speak>0</t_conference_speak>
<n_resttype_13>0</n_resttype_13>
<n_resttype_12>0</n_resttype_12>
<agent_utilization>8.64%</agent_utilization>
<n_resttype_99>78</n_resttype_99>
<n_resttype_11>0</n_resttype_11>
<t_incall_speak>438561</t_incall_speak>
<n_incall_speak>13</n_incall_speak>
<t_idle>35241392</t_idle>
<department_id>-1</department_id>
<n_consult_external_dial>0</n_consult_external_dial>
<n_outcall_acw_end>0</n_outcall_acw_end>
<department_name>-1</department_name>
<n_consult_external_speak>0</n_consult_external_speak>
<n_resttype_98>1</n_resttype_98>
<n_resttype_10>0</n_resttype_10>
<t_consult_internal_speak>0</t_consult_internal_speak>
<t_incall_ring>108450</t_incall_ring>
<n_incall_acw_end>0</n_incall_acw_end>
<t_outcall_acw_end>0</t_outcall_acw_end>
<t_hold>155824</t_hold>
<t_internal_ring>0</t_internal_ring>
<t_held>0</t_held>
<n_send_conference>0</n_send_conference>
<n_acw>66</n_acw>
</Rows>
<Rows>
<n_resttype_1>2</n_resttype_1>
<t_outcall_speak>522649</t_outcall_speak>
<average_incoming_time>18256.25</average_incoming_time>
<n_resttype_3>0</n_resttype_3>
<minute_id>-1</minute_id>
<n_conference_speak>0</n_conference_speak>
<n_resttype_2>0</n_resttype_2>
<n_resttype_5>0</n_resttype_5>
<n_resttype_4>0</n_resttype_4>
<n_resttype_7>0</n_resttype_7>
<n_resttype_6>0</n_resttype_6>
<n_resttype_9>0</n_resttype_9>
<n_resttype_8>0</n_resttype_8>
<n_outcall_dial>16</n_outcall_dial>
<total_break_time>9691903.00</total_break_time>
<n_internal_speak>0</n_internal_speak>
<n_send_step_transfer>6</n_send_step_transfer>
<n_consulted_internal_speak>0</n_consulted_internal_speak>
<t_consulted_internal_ring>0</t_consulted_internal_ring>
<n_internal_ring>0</n_internal_ring>
<servicer_real_name>-1</servicer_real_name>
<n_send_monitor_error>0</n_send_monitor_error>
<t_outcall_dial>58753</t_outcall_dial>
<t_resttype_14>0</t_resttype_14>
<servicer_id>-1</servicer_id>
<t_resttype_13>0</t_resttype_13>
<n_incall_ring>8</n_incall_ring>
<tenant_name>非单元测试化BU</tenant_name>
<t_resttype_15>0</t_resttype_15>
<t_resttype_9>0</t_resttype_9>
<t_resttype_8>0</t_resttype_8>
<t_resttype_7>0</t_resttype_7>
<t_resttype_6>0</t_resttype_6>
<t_resttype_98>9651198</t_resttype_98>
<t_resttype_10>0</t_resttype_10>
<t_resttype_12>0</t_resttype_12>
<t_resttype_99>0</t_resttype_99>
<t_resttype_11>0</t_resttype_11>
<t_resttype_1>40705</t_resttype_1>
<t_internal_dial>0</t_internal_dial>
<t_resttype_5>0</t_resttype_5>
<t_resttype_4>0</t_resttype_4>
<t_resttype_3>0</t_resttype_3>
<t_resttype_2>0</t_resttype_2>
<servicer_name>-1</servicer_name>
<n_outcall_speak>15</n_outcall_speak>
<n_send_finish_transfer>0</n_send_finish_transfer>
<tenant_id>905</tenant_id>
<t_acw>6827000</t_acw>
<n_held>0</n_held>
<n_consult_internal_speak>0</n_consult_internal_speak>
<date_id>20210330</date_id>
<t_login>51739230</t_login>
<t_internal_speak>0</t_internal_speak>
<hour_id>-1</hour_id>
<n_internal_dial>0</n_internal_dial>
<n_consult_internal_dial>0</n_consult_internal_dial>
<t_consulted_internal_speak>0</t_consulted_internal_speak>
<n_hold>15</n_hold>
<average_post_processing_time>341350</average_post_processing_time>
<t_consult_external_speak>0</t_consult_external_speak>
<n_consulted_internal_ring>0</n_consulted_internal_ring>
<n_resttype_15>0</n_resttype_15>
<t_incall_acw_end>0</t_incall_acw_end>
<n_resttype_14>0</n_resttype_14>
<t_conference_speak>0</t_conference_speak>
<n_resttype_13>0</n_resttype_13>
<n_resttype_12>0</n_resttype_12>
<agent_utilization>13.34%</agent_utilization>
<n_resttype_99>13</n_resttype_99>
<n_resttype_11>0</n_resttype_11>
<t_incall_speak>73025</t_incall_speak>
<n_incall_speak>4</n_incall_speak>
<t_idle>14771327</t_idle>
<department_id>-1</department_id>
<n_consult_external_dial>0</n_consult_external_dial>
<n_outcall_acw_end>0</n_outcall_acw_end>
<department_name>-1</department_name>
<n_consult_external_speak>0</n_consult_external_speak>
<n_resttype_98>2</n_resttype_98>
<n_resttype_10>0</n_resttype_10>
<t_consult_internal_speak>0</t_consult_internal_speak>
<t_incall_ring>111221</t_incall_ring>
<n_incall_acw_end>0</n_incall_acw_end>
<t_outcall_acw_end>0</t_outcall_acw_end>
<t_hold>244633</t_hold>
<t_internal_ring>0</t_internal_ring>
<t_held>0</t_held>
<n_send_conference>0</n_send_conference>
<n_acw>20</n_acw>
</Rows>
<Rows>
<n_resttype_1>1</n_resttype_1>
<t_outcall_speak>1820512</t_outcall_speak>
<average_incoming_time>45884</average_incoming_time>
<n_resttype_3>0</n_resttype_3>
<minute_id>-1</minute_id>
<n_conference_speak>0</n_conference_speak>
<n_resttype_2>0</n_resttype_2>
<n_resttype_5>0</n_resttype_5>
<n_resttype_4>0</n_resttype_4>
<n_resttype_7>0</n_resttype_7>
<n_resttype_6>0</n_resttype_6>
<n_resttype_9>0</n_resttype_9>
<n_resttype_8>0</n_resttype_8>
<n_outcall_dial>33</n_outcall_dial>
<total_break_time>1519362</total_break_time>
<n_internal_speak>0</n_internal_speak>
<n_send_step_transfer>0</n_send_step_transfer>
<n_consulted_internal_speak>0</n_consulted_internal_speak>
<t_consulted_internal_ring>0</t_consulted_internal_ring>
<n_internal_ring>0</n_internal_ring>
<servicer_real_name>-1</servicer_real_name>
<n_send_monitor_error>0</n_send_monitor_error>
<t_outcall_dial>146820</t_outcall_dial>
<t_resttype_14>0</t_resttype_14>
<servicer_id>-1</servicer_id>
<t_resttype_13>0</t_resttype_13>
<n_incall_ring>4</n_incall_ring>
<tenant_name>非单元测试化BU</tenant_name>
<t_resttype_15>0</t_resttype_15>
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<t_resttype_8>0</t_resttype_8>
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<t_resttype_6>0</t_resttype_6>
<t_resttype_98>1517714</t_resttype_98>
<t_resttype_10>0</t_resttype_10>
<t_resttype_12>0</t_resttype_12>
<t_resttype_99>1000</t_resttype_99>
<t_resttype_11>0</t_resttype_11>
<t_resttype_1>648</t_resttype_1>
<t_internal_dial>0</t_internal_dial>
<t_resttype_5>0</t_resttype_5>
<t_resttype_4>0</t_resttype_4>
<t_resttype_3>0</t_resttype_3>
<t_resttype_2>0</t_resttype_2>
<servicer_name>-1</servicer_name>
<n_outcall_speak>30</n_outcall_speak>
<n_send_finish_transfer>0</n_send_finish_transfer>
<tenant_id>905</tenant_id>
<t_acw>1865504</t_acw>
<n_held>0</n_held>
<n_consult_internal_speak>0</n_consult_internal_speak>
<date_id>20210329</date_id>
<t_login>32107726</t_login>
<t_internal_speak>0</t_internal_speak>
<hour_id>-1</hour_id>
<n_internal_dial>0</n_internal_dial>
<n_consult_internal_dial>0</n_consult_internal_dial>
<t_consulted_internal_speak>0</t_consulted_internal_speak>
<n_hold>6</n_hold>
<average_post_processing_time>60177.55</average_post_processing_time>
<t_consult_external_speak>0</t_consult_external_speak>
<n_consulted_internal_ring>0</n_consulted_internal_ring>
<n_resttype_15>0</n_resttype_15>
<t_incall_acw_end>0</t_incall_acw_end>
<n_resttype_14>0</n_resttype_14>
<t_conference_speak>0</t_conference_speak>
<n_resttype_13>0</n_resttype_13>
<n_resttype_12>0</n_resttype_12>
<agent_utilization>5.95%</agent_utilization>
<n_resttype_99>21</n_resttype_99>
<n_resttype_11>0</n_resttype_11>
<t_incall_speak>45884</t_incall_speak>
<n_incall_speak>1</n_incall_speak>
<t_idle>17206386</t_idle>
<department_id>-1</department_id>
<n_consult_external_dial>0</n_consult_external_dial>
<n_outcall_acw_end>0</n_outcall_acw_end>
<department_name>-1</department_name>
<n_consult_external_speak>0</n_consult_external_speak>
<n_resttype_98>1</n_resttype_98>
<n_resttype_10>0</n_resttype_10>
<t_consult_internal_speak>0</t_consult_internal_speak>
<t_incall_ring>69951</t_incall_ring>
<n_incall_acw_end>0</n_incall_acw_end>
<t_outcall_acw_end>0</t_outcall_acw_end>
<t_hold>222646</t_hold>
<t_internal_ring>0</t_internal_ring>
<t_held>0</t_held>
<n_send_conference>0</n_send_conference>
<n_acw>31</n_acw>
</Rows>
<Rows>
<n_resttype_1>1</n_resttype_1>
<t_outcall_speak>0</t_outcall_speak>
<average_incoming_time>0</average_incoming_time>
<n_resttype_3>0</n_resttype_3>
<minute_id>-1</minute_id>
<n_conference_speak>0</n_conference_speak>
<n_resttype_2>0</n_resttype_2>
<n_resttype_5>0</n_resttype_5>
<n_resttype_4>0</n_resttype_4>
<n_resttype_7>0</n_resttype_7>
<n_resttype_6>0</n_resttype_6>
<n_resttype_9>0</n_resttype_9>
<n_resttype_8>0</n_resttype_8>
<n_outcall_dial>0</n_outcall_dial>
<total_break_time>1104</total_break_time>
<n_internal_speak>0</n_internal_speak>
<n_send_step_transfer>0</n_send_step_transfer>
<n_consulted_internal_speak>0</n_consulted_internal_speak>
<t_consulted_internal_ring>0</t_consulted_internal_ring>
<n_internal_ring>0</n_internal_ring>
<servicer_real_name>-1</servicer_real_name>
<n_send_monitor_error>0</n_send_monitor_error>
<t_outcall_dial>0</t_outcall_dial>
<t_resttype_14>0</t_resttype_14>
<servicer_id>-1</servicer_id>
<t_resttype_13>0</t_resttype_13>
<n_incall_ring>0</n_incall_ring>
<tenant_name>非单元测试化BU</tenant_name>
<t_resttype_15>0</t_resttype_15>
<t_resttype_9>0</t_resttype_9>
<t_resttype_8>0</t_resttype_8>
<t_resttype_7>0</t_resttype_7>
<t_resttype_6>0</t_resttype_6>
<t_resttype_98>0</t_resttype_98>
<t_resttype_10>0</t_resttype_10>
<t_resttype_12>0</t_resttype_12>
<t_resttype_99>0</t_resttype_99>
<t_resttype_11>0</t_resttype_11>
<t_resttype_1>1104</t_resttype_1>
<t_internal_dial>0</t_internal_dial>
<t_resttype_5>0</t_resttype_5>
<t_resttype_4>0</t_resttype_4>
<t_resttype_3>0</t_resttype_3>
<t_resttype_2>0</t_resttype_2>
<servicer_name>-1</servicer_name>
<n_outcall_speak>0</n_outcall_speak>
<n_send_finish_transfer>0</n_send_finish_transfer>
<tenant_id>905</tenant_id>
<t_acw>0</t_acw>
<n_held>0</n_held>
<n_consult_internal_speak>0</n_consult_internal_speak>
<date_id>20210328</date_id>
<t_login>38104</t_login>
<t_internal_speak>0</t_internal_speak>
<hour_id>-1</hour_id>
<n_internal_dial>0</n_internal_dial>
<n_consult_internal_dial>0</n_consult_internal_dial>
<t_consulted_internal_speak>0</t_consulted_internal_speak>
<n_hold>0</n_hold>
<average_post_processing_time>0</average_post_processing_time>
<t_consult_external_speak>0</t_consult_external_speak>
<n_consulted_internal_ring>0</n_consulted_internal_ring>
<n_resttype_15>0</n_resttype_15>
<t_incall_acw_end>0</t_incall_acw_end>
<n_resttype_14>0</n_resttype_14>
<t_conference_speak>0</t_conference_speak>
<n_resttype_13>0</n_resttype_13>
<n_resttype_12>0</n_resttype_12>
<agent_utilization>0.00%</agent_utilization>
<n_resttype_99>1</n_resttype_99>
<n_resttype_11>0</n_resttype_11>
<t_incall_speak>0</t_incall_speak>
<n_incall_speak>0</n_incall_speak>
<t_idle>22000</t_idle>
<department_id>-1</department_id>
<n_consult_external_dial>0</n_consult_external_dial>
<n_outcall_acw_end>0</n_outcall_acw_end>
<department_name>-1</department_name>
<n_consult_external_speak>0</n_consult_external_speak>
<n_resttype_98>0</n_resttype_98>
<n_resttype_10>0</n_resttype_10>
<t_consult_internal_speak>0</t_consult_internal_speak>
<t_incall_ring>0</t_incall_ring>
<n_incall_acw_end>0</n_incall_acw_end>
<t_outcall_acw_end>0</t_outcall_acw_end>
<t_hold>0</t_hold>
<t_internal_ring>0</t_internal_ring>
<t_held>0</t_held>
<n_send_conference>0</n_send_conference>
<n_acw>0</n_acw>
</Rows>
<Rows>
<n_resttype_1>1</n_resttype_1>
<t_outcall_speak>2631</t_outcall_speak>
<average_incoming_time>5190</average_incoming_time>
<n_resttype_3>0</n_resttype_3>
<minute_id>-1</minute_id>
<n_conference_speak>0</n_conference_speak>
<n_resttype_2>0</n_resttype_2>
<n_resttype_5>0</n_resttype_5>
<n_resttype_4>0</n_resttype_4>
<n_resttype_7>0</n_resttype_7>
<n_resttype_6>0</n_resttype_6>
<n_resttype_9>0</n_resttype_9>
<n_resttype_8>0</n_resttype_8>
<n_outcall_dial>2</n_outcall_dial>
<total_break_time>12264</total_break_time>
<n_internal_speak>0</n_internal_speak>
<n_send_step_transfer>0</n_send_step_transfer>
<n_consulted_internal_speak>0</n_consulted_internal_speak>
<t_consulted_internal_ring>0</t_consulted_internal_ring>
<n_internal_ring>0</n_internal_ring>
<servicer_real_name>-1</servicer_real_name>
<n_send_monitor_error>0</n_send_monitor_error>
<t_outcall_dial>58169</t_outcall_dial>
<t_resttype_14>0</t_resttype_14>
<servicer_id>-1</servicer_id>
<t_resttype_13>0</t_resttype_13>
<n_incall_ring>2</n_incall_ring>
<tenant_name>非单元测试化BU</tenant_name>
<t_resttype_15>0</t_resttype_15>
<t_resttype_9>0</t_resttype_9>
<t_resttype_8>0</t_resttype_8>
<t_resttype_7>0</t_resttype_7>
<t_resttype_6>0</t_resttype_6>
<t_resttype_98>9831</t_resttype_98>
<t_resttype_10>0</t_resttype_10>
<t_resttype_12>0</t_resttype_12>
<t_resttype_99>1000</t_resttype_99>
<t_resttype_11>0</t_resttype_11>
<t_resttype_1>1433</t_resttype_1>
<t_internal_dial>0</t_internal_dial>
<t_resttype_5>0</t_resttype_5>
<t_resttype_4>0</t_resttype_4>
<t_resttype_3>0</t_resttype_3>
<t_resttype_2>0</t_resttype_2>
<servicer_name>-1</servicer_name>
<n_outcall_speak>1</n_outcall_speak>
<n_send_finish_transfer>0</n_send_finish_transfer>
<tenant_id>905</tenant_id>
<t_acw>18000</t_acw>
<n_held>0</n_held>
<n_consult_internal_speak>0</n_consult_internal_speak>
<date_id>20210326</date_id>
<t_login>12557584</t_login>
<t_internal_speak>0</t_internal_speak>
<hour_id>-1</hour_id>
<n_internal_dial>0</n_internal_dial>
<n_consult_internal_dial>0</n_consult_internal_dial>
<t_consulted_internal_speak>0</t_consulted_internal_speak>
<n_hold>1</n_hold>
<average_post_processing_time>6000</average_post_processing_time>
<t_consult_external_speak>0</t_consult_external_speak>
<n_consulted_internal_ring>0</n_consulted_internal_ring>
<n_resttype_15>0</n_resttype_15>
<t_incall_acw_end>0</t_incall_acw_end>
<n_resttype_14>0</n_resttype_14>
<t_conference_speak>0</t_conference_speak>
<n_resttype_13>0</n_resttype_13>
<n_resttype_12>0</n_resttype_12>
<agent_utilization>0.18%</agent_utilization>
<n_resttype_99>2</n_resttype_99>
<n_resttype_11>0</n_resttype_11>
<t_incall_speak>5190</t_incall_speak>
<n_incall_speak>1</n_incall_speak>
<t_idle>445320</t_idle>
<department_id>-1</department_id>
<n_consult_external_dial>0</n_consult_external_dial>
<n_outcall_acw_end>0</n_outcall_acw_end>
<department_name>-1</department_name>
<n_consult_external_speak>0</n_consult_external_speak>
<n_resttype_98>1</n_resttype_98>
<n_resttype_10>0</n_resttype_10>
<t_consult_internal_speak>0</t_consult_internal_speak>
<t_incall_ring>32202</t_incall_ring>
<n_incall_acw_end>0</n_incall_acw_end>
<t_outcall_acw_end>0</t_outcall_acw_end>
<t_hold>21478</t_hold>
<t_internal_ring>0</t_internal_ring>
<t_held>0</t_held>
<n_send_conference>0</n_send_conference>
<n_acw>3</n_acw>
</Rows>
<Rows>
<n_resttype_1>0</n_resttype_1>
<average_incoming_time>-1</average_incoming_time>
<n_resttype_3>0</n_resttype_3>
<minute_id>-1</minute_id>
<n_conference_speak>0</n_conference_speak>
<n_resttype_2>0</n_resttype_2>
<n_resttype_5>0</n_resttype_5>
<n_resttype_4>0</n_resttype_4>
<n_resttype_7>0</n_resttype_7>
<n_resttype_6>0</n_resttype_6>
<n_resttype_9>0</n_resttype_9>
<n_resttype_8>0</n_resttype_8>
<n_outcall_dial>0</n_outcall_dial>
<total_break_time>0</total_break_time>
<n_internal_speak>0</n_internal_speak>
<n_send_step_transfer>0</n_send_step_transfer>
<n_consulted_internal_speak>0</n_consulted_internal_speak>
<n_internal_ring>0</n_internal_ring>
<servicer_real_name>-1</servicer_real_name>
<n_send_monitor_error>0</n_send_monitor_error>
<servicer_id>-1</servicer_id>
<n_incall_ring>0</n_incall_ring>
<tenant_name>非单元测试化BU</tenant_name>
<servicer_name>-1</servicer_name>
<n_outcall_speak>0</n_outcall_speak>
<n_send_finish_transfer>0</n_send_finish_transfer>
<tenant_id>905</tenant_id>
<n_held>0</n_held>
<n_consult_internal_speak>0</n_consult_internal_speak>
<date_id>20210325</date_id>
<t_login>2098898</t_login>
<hour_id>-1</hour_id>
<n_internal_dial>0</n_internal_dial>
<n_consult_internal_dial>0</n_consult_internal_dial>
<n_hold>0</n_hold>
<average_post_processing_time>-1</average_post_processing_time>
<n_consulted_internal_ring>0</n_consulted_internal_ring>
<n_resttype_15>0</n_resttype_15>
<n_resttype_14>0</n_resttype_14>
<n_resttype_13>0</n_resttype_13>
<n_resttype_12>0</n_resttype_12>
<agent_utilization>-1</agent_utilization>
<n_resttype_99>0</n_resttype_99>
<n_resttype_11>0</n_resttype_11>
<n_incall_speak>0</n_incall_speak>
<t_idle>2098898</t_idle>
<department_id>-1</department_id>
<n_consult_external_dial>0</n_consult_external_dial>
<n_outcall_acw_end>0</n_outcall_acw_end>
<department_name>-1</department_name>
<n_consult_external_speak>0</n_consult_external_speak>
<n_resttype_98>0</n_resttype_98>
<n_resttype_10>0</n_resttype_10>
<n_incall_acw_end>0</n_incall_acw_end>
<n_send_conference>0</n_send_conference>
<n_acw>0</n_acw>
</Rows>
</Data>
</GetAgentStatisticsResponse>
JSON
格式
HTTP/1.1 200 OK
Content-Type:application/json
{
"RequestId" : "EE338D98-9BD3-4413-B165",
"Message" : "xxxx",
"Code" : "200",
"Success" : "true",
"Data" : {
"PageNum" : 1,
"PageSize" : 2000,
"TotalNum" : 4,
"Rows" : [ {
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"t_outcall_speak" : 829747,
"average_incoming_time" : "8451.29",
"n_resttype_3" : 0,
"minute_id" : "-1",
"n_conference_speak" : 0,
"n_resttype_2" : 0,
"n_resttype_5" : 0,
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"n_outcall_dial" : 25,
"total_break_time" : "58555",
"n_internal_speak" : 0,
"n_send_step_transfer" : 7,
"n_consulted_internal_speak" : 0,
"t_consulted_internal_ring" : 0,
"n_internal_ring" : 0,
"servicer_real_name" : "-1",
"n_send_monitor_error" : 0,
"t_outcall_dial" : 149082,
"t_resttype_14" : 0,
"servicer_id" : "-1",
"t_resttype_13" : 0,
"n_incall_ring" : 7,
"tenant_name" : "非单元测试化BU",
"t_resttype_15" : 0,
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"t_resttype_12" : 0,
"t_resttype_99" : 16080,
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"t_resttype_1" : 42475,
"t_internal_dial" : 0,
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"servicer_name" : "-1",
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"date_id" : "20210401",
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"hour_id" : "-1",
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"t_idle" : 13479337,
"department_id" : -1,
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"t_incall_ring" : 32143,
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"n_acw" : 28
}, {
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"t_outcall_speak" : 1488093,
"average_incoming_time" : "33735.46",
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"total_break_time" : "12864720.00",
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} ]
}
}
错误码
HttpCode | 错误码 | 错误信息 | 描述 |
---|---|---|---|
500 | SystemError | A system error occurred. Please contact the administrator. | 系统错误,请联系管理员! |
访问错误中心查看更多错误码。