调用GetAgentStatistics接口获取热线监控下坐席纬度统计量。

QPS限制

  • 单用户调用频率：100次/秒。
  • API频率：100次/秒。
说明 如果多个用户的总调用超过API频率也会触发流控。

调试

您可以在OpenAPI Explorer中直接运行该接口，免去您计算签名的困扰。运行成功后，OpenAPI Explorer可以自动生成SDK代码示例。

请求参数

名称 类型 是否必选 示例值 描述
Action String 是 GetAgentStatistics

系统规定参数。取值：GetAgentStatistics。

InstanceId String 是 ccc_xp_pre-cn-***

AICCS实例ID。

您可以在智能联络中心控制台左侧导航栏的实例管理中获取。

StartDate Long 否 1615083365000

开始日期时间戳。单位：毫秒。
EndDate Long 否 1617761765000

结束日期时间戳。单位：毫秒。

PageSize Integer 否 20

每页大小。取值大于0，默认值：20。

CurrentPage Integer 否 1

当前页。取值大于0，默认值：1。

AgentIds Array of Long 否 123

坐席ID。
DepIds Array of Long 否 100

部门ID。
TimeLatitudeType String 否 minute

时间纬度类型。取值：

  • minute：分钟。
  • hour：小时。
ExistDepartmentGrouping Boolean 否 false

是否根据部门分组查询。取值：

  • true：是。
  • false：否。
ExistAgentGrouping Boolean 否 false

是否根据坐席分组查询。取值：

  • true：是。
  • false：否。

返回数据

名称 类型 示例值 描述
RequestId String EE338D98-9BD3-4413-B165

请求ID。
Message String successful

状态码描述。
Code String 200

状态码。返回200表示请求成功。
Success String true

调用接口是否成功。取值：

  • true：成功。
  • false：失败。
Data Object

数据列表。
PageNum Integer 1

当前页数。
PageSize Integer 2000

每页大小。
TotalNum Integer 4

总记录数。
Rows String {"n_resttype_1":15,"t_outcall_speak":829747,"average_incoming_time":"8451.29","n_resttype_3":0,"minute_id":"-1","n_conference_speak":0,"n_resttype_2":0,"n_resttype_5":0,"n_resttype_4":0,"n_resttype_7":0,"n_resttype_6":0,"n_resttype_9":0,"n_resttype_8":0,"n_outcall_dial":25,"total_break_time":"58555","n_internal_speak":0,"n_send_step_transfer":7,"n_consulted_internal_speak":0}

信息为List<Map>类型的JSON字符串。

返回参数Rows参数说明：

t_incall_ring：呼入振铃时长

t_incall_speak：呼入时长

t_outcall_dial：拨号时长-外部

t_outcall_speak：呼出时长

t_internal_dial：内部拨号时长

t_internal_speak：内部通话时长

t_internal_ring：内部振铃时长

t_consult_internal_speak：求助时长（内部）

t_consulted_internal_ring：求助振铃时长（内部）

t_consulted_internal_speak：被求助时长（内部）

t_consult_external_speak：求助时长（外部）

t_conference_speak：会议时长

t_hold：保持时长

t_held：被保持时长

t_login：登录时长

t_resttype_1：普通小休时长

t_resttype_2：就餐小休时长

t_resttype_3：会议小休时长

t_resttype_4：辅导小休时长

t_resttype_5：培训小休时长

t_resttype_98：系统强制小休时长

t_resttype_99：坐席签入小休时长

t_idle：空闲时长

t_acw：后处理时长（外呼）

t_outcall_acw_end：外呼后处理

t_incall_acw_end：呼入后处理

n_incall_ring：呼入振铃次数

n_incall_speak：呼入量

n_outcall_dial：拨号量--外部

n_outcall_speak：呼出量

n_internal_dial：内部拨号次数

n_internal_speak：内部通话次数

n_internal_ring：内部振铃次数

n_consult_internal_dial：求助发起次数（内部）

n_consult_internal_speak：求助次数（内部）

n_consulted_internal_ring：被求助振铃次数（内部）

n_consulted_internal_speak：被求助次数（内部）

n_consult_external_dial：发起求助次数（外部）

n_consult_external_speak：求助次数（外部）

n_send_conference：发起会议次数

n_conference_speak：会议次数

n_send_step_transfer：单步转接发起次数

n_send_finish_transfer：双步转接次数

n_send_monitor_error：监听失败次数

n_hold：保持次数

n_held：被保持次数

n_resttype_1：普通小休次数

n_resttype_2：就餐小休次数

n_resttype_3：会议小休次数

n_resttype_4：辅导小休次数

n_resttype_5：培训小休次数

n_resttype_98：系统强制小休次数

n_resttype_99：坐席签入小休次数

n_acw：后处理次数

n_outcall_acw_end：后处理次数-呼出

n_incall_acw_end：后处理次数-呼入

示例

请求示例

http(s)://aiccs.aliyuncs.com/?Action=GetAgentStatistics
&InstanceId=ccc_xp_pre-cn-***
&StartDate=1615083365000
&EndDate=1617761765000
&PageSize=20
&CurrentPage=1
&AgentIds=[123]
&DepIds=[100]
&TimeLatitudeType=minute
&ExistDepartmentGrouping=false
&ExistAgentGrouping=false
&公共请求参数

正常返回示例

XML格式 

HTTP/1.1 200 OK
Content-Type:application/xml

<GetAgentStatisticsResponse>
<RequestId>EE338D98-9BD3-4413-B165</RequestId>
<Message>xxxx</Message>
<Code>200</Code>
<Success>true</Success>
<Data>
    <PageNum>1</PageNum>
    <PageSize>2000</PageSize>
    <TotalNum>4</TotalNum>
    <Rows>
        <n_resttype_1>15</n_resttype_1>
        <t_outcall_speak>829747</t_outcall_speak>
        <average_incoming_time>8451.29</average_incoming_time>
        <n_resttype_3>0</n_resttype_3>
        <minute_id>-1</minute_id>
        <n_conference_speak>0</n_conference_speak>
        <n_resttype_2>0</n_resttype_2>
        <n_resttype_5>0</n_resttype_5>
        <n_resttype_4>0</n_resttype_4>
        <n_resttype_7>0</n_resttype_7>
        <n_resttype_6>0</n_resttype_6>
        <n_resttype_9>0</n_resttype_9>
        <n_resttype_8>0</n_resttype_8>
        <n_outcall_dial>25</n_outcall_dial>
        <total_break_time>58555</total_break_time>
        <n_internal_speak>0</n_internal_speak>
        <n_send_step_transfer>7</n_send_step_transfer>
        <n_consulted_internal_speak>0</n_consulted_internal_speak>
        <t_consulted_internal_ring>0</t_consulted_internal_ring>
        <n_internal_ring>0</n_internal_ring>
        <servicer_real_name>-1</servicer_real_name>
        <n_send_monitor_error>0</n_send_monitor_error>
        <t_outcall_dial>149082</t_outcall_dial>
        <t_resttype_14>0</t_resttype_14>
        <servicer_id>-1</servicer_id>
        <t_resttype_13>0</t_resttype_13>
        <n_incall_ring>7</n_incall_ring>
        <tenant_name>非单元测试化BU</tenant_name>
        <t_resttype_15>0</t_resttype_15>
        <t_resttype_9>0</t_resttype_9>
        <t_resttype_8>0</t_resttype_8>
        <t_resttype_7>0</t_resttype_7>
        <t_resttype_6>0</t_resttype_6>
        <t_resttype_98>0</t_resttype_98>
        <t_resttype_10>0</t_resttype_10>
        <t_resttype_12>0</t_resttype_12>
        <t_resttype_99>16080</t_resttype_99>
        <t_resttype_11>0</t_resttype_11>
        <t_resttype_1>42475</t_resttype_1>
        <t_internal_dial>0</t_internal_dial>
        <t_resttype_5>0</t_resttype_5>
        <t_resttype_4>0</t_resttype_4>
        <t_resttype_3>0</t_resttype_3>
        <t_resttype_2>0</t_resttype_2>
        <servicer_name>-1</servicer_name>
        <n_outcall_speak>19</n_outcall_speak>
        <n_send_finish_transfer>0</n_send_finish_transfer>
        <tenant_id>905</tenant_id>
        <t_acw>3354042</t_acw>
        <n_held>0</n_held>
        <n_consult_internal_speak>0</n_consult_internal_speak>
        <date_id>20210401</date_id>
        <t_login>24351698</t_login>
        <t_internal_speak>0</t_internal_speak>
        <hour_id>-1</hour_id>
        <n_internal_dial>0</n_internal_dial>
        <n_consult_internal_dial>0</n_consult_internal_dial>
        <t_consulted_internal_speak>0</t_consulted_internal_speak>
        <n_hold>1</n_hold>
        <average_post_processing_time>119787.21</average_post_processing_time>
        <t_consult_external_speak>0</t_consult_external_speak>
        <n_consulted_internal_ring>0</n_consulted_internal_ring>
        <n_resttype_15>0</n_resttype_15>
        <t_incall_acw_end>0</t_incall_acw_end>
        <n_resttype_14>0</n_resttype_14>
        <t_conference_speak>0</t_conference_speak>
        <n_resttype_13>0</n_resttype_13>
        <n_resttype_12>0</n_resttype_12>
        <agent_utilization>14.02%</agent_utilization>
        <n_resttype_99>33</n_resttype_99>
        <n_resttype_11>0</n_resttype_11>
        <t_incall_speak>59159</t_incall_speak>
        <n_incall_speak>7</n_incall_speak>
        <t_idle>13479337</t_idle>
        <department_id>-1</department_id>
        <n_consult_external_dial>0</n_consult_external_dial>
        <n_outcall_acw_end>0</n_outcall_acw_end>
        <department_name>-1</department_name>
        <n_consult_external_speak>0</n_consult_external_speak>
        <n_resttype_98>0</n_resttype_98>
        <n_resttype_10>0</n_resttype_10>
        <t_consult_internal_speak>0</t_consult_internal_speak>
        <t_incall_ring>32143</t_incall_ring>
        <n_incall_acw_end>0</n_incall_acw_end>
        <t_outcall_acw_end>0</t_outcall_acw_end>
        <t_hold>10272</t_hold>
        <t_internal_ring>0</t_internal_ring>
        <t_held>0</t_held>
        <n_send_conference>0</n_send_conference>
        <n_acw>28</n_acw>
    </Rows>
    <Rows>
        <n_resttype_1>37</n_resttype_1>
        <t_outcall_speak>1488093</t_outcall_speak>
        <average_incoming_time>33735.46</average_incoming_time>
        <n_resttype_3>0</n_resttype_3>
        <minute_id>-1</minute_id>
        <n_conference_speak>0</n_conference_speak>
        <n_resttype_2>0</n_resttype_2>
        <n_resttype_5>0</n_resttype_5>
        <n_resttype_4>0</n_resttype_4>
        <n_resttype_7>0</n_resttype_7>
        <n_resttype_6>0</n_resttype_6>
        <n_resttype_9>0</n_resttype_9>
        <n_resttype_8>0</n_resttype_8>
        <n_outcall_dial>55</n_outcall_dial>
        <total_break_time>12864720.00</total_break_time>
        <n_internal_speak>0</n_internal_speak>
        <n_send_step_transfer>18</n_send_step_transfer>
        <n_consulted_internal_speak>0</n_consulted_internal_speak>
        <t_consulted_internal_ring>0</t_consulted_internal_ring>
        <n_internal_ring>0</n_internal_ring>
        <servicer_real_name>-1</servicer_real_name>
        <n_send_monitor_error>0</n_send_monitor_error>
        <t_outcall_dial>239446</t_outcall_dial>
        <t_resttype_14>0</t_resttype_14>
        <servicer_id>-1</servicer_id>
        <t_resttype_13>0</t_resttype_13>
        <n_incall_ring>19</n_incall_ring>
        <tenant_name>非单元测试化BU</tenant_name>
        <t_resttype_15>0</t_resttype_15>
        <t_resttype_9>0</t_resttype_9>
        <t_resttype_8>0</t_resttype_8>
        <t_resttype_7>0</t_resttype_7>
        <t_resttype_6>0</t_resttype_6>
        <t_resttype_98>12335654</t_resttype_98>
        <t_resttype_10>0</t_resttype_10>
        <t_resttype_12>0</t_resttype_12>
        <t_resttype_99>31206</t_resttype_99>
        <t_resttype_11>0</t_resttype_11>
        <t_resttype_1>497860</t_resttype_1>
        <t_internal_dial>0</t_internal_dial>
        <t_resttype_5>0</t_resttype_5>
        <t_resttype_4>0</t_resttype_4>
        <t_resttype_3>0</t_resttype_3>
        <t_resttype_2>0</t_resttype_2>
        <servicer_name>-1</servicer_name>
        <n_outcall_speak>44</n_outcall_speak>
        <n_send_finish_transfer>0</n_send_finish_transfer>
        <tenant_id>905</tenant_id>
        <t_acw>7312000</t_acw>
        <n_held>0</n_held>
        <n_consult_internal_speak>0</n_consult_internal_speak>
        <date_id>20210331</date_id>
        <t_login>89671620</t_login>
        <t_internal_speak>0</t_internal_speak>
        <hour_id>-1</hour_id>
        <n_internal_dial>0</n_internal_dial>
        <n_consult_internal_dial>0</n_consult_internal_dial>
        <t_consulted_internal_speak>0</t_consulted_internal_speak>
        <n_hold>19</n_hold>
        <average_post_processing_time>110787.88</average_post_processing_time>
        <t_consult_external_speak>0</t_consult_external_speak>
        <n_consulted_internal_ring>0</n_consulted_internal_ring>
        <n_resttype_15>0</n_resttype_15>
        <t_incall_acw_end>0</t_incall_acw_end>
        <n_resttype_14>0</n_resttype_14>
        <t_conference_speak>0</t_conference_speak>
        <n_resttype_13>0</n_resttype_13>
        <n_resttype_12>0</n_resttype_12>
        <agent_utilization>8.64%</agent_utilization>
        <n_resttype_99>78</n_resttype_99>
        <n_resttype_11>0</n_resttype_11>
        <t_incall_speak>438561</t_incall_speak>
        <n_incall_speak>13</n_incall_speak>
        <t_idle>35241392</t_idle>
        <department_id>-1</department_id>
        <n_consult_external_dial>0</n_consult_external_dial>
        <n_outcall_acw_end>0</n_outcall_acw_end>
        <department_name>-1</department_name>
        <n_consult_external_speak>0</n_consult_external_speak>
        <n_resttype_98>1</n_resttype_98>
        <n_resttype_10>0</n_resttype_10>
        <t_consult_internal_speak>0</t_consult_internal_speak>
        <t_incall_ring>108450</t_incall_ring>
        <n_incall_acw_end>0</n_incall_acw_end>
        <t_outcall_acw_end>0</t_outcall_acw_end>
        <t_hold>155824</t_hold>
        <t_internal_ring>0</t_internal_ring>
        <t_held>0</t_held>
        <n_send_conference>0</n_send_conference>
        <n_acw>66</n_acw>
    </Rows>
    <Rows>
        <n_resttype_1>2</n_resttype_1>
        <t_outcall_speak>522649</t_outcall_speak>
        <average_incoming_time>18256.25</average_incoming_time>
        <n_resttype_3>0</n_resttype_3>
        <minute_id>-1</minute_id>
        <n_conference_speak>0</n_conference_speak>
        <n_resttype_2>0</n_resttype_2>
        <n_resttype_5>0</n_resttype_5>
        <n_resttype_4>0</n_resttype_4>
        <n_resttype_7>0</n_resttype_7>
        <n_resttype_6>0</n_resttype_6>
        <n_resttype_9>0</n_resttype_9>
        <n_resttype_8>0</n_resttype_8>
        <n_outcall_dial>16</n_outcall_dial>
        <total_break_time>9691903.00</total_break_time>
        <n_internal_speak>0</n_internal_speak>
        <n_send_step_transfer>6</n_send_step_transfer>
        <n_consulted_internal_speak>0</n_consulted_internal_speak>
        <t_consulted_internal_ring>0</t_consulted_internal_ring>
        <n_internal_ring>0</n_internal_ring>
        <servicer_real_name>-1</servicer_real_name>
        <n_send_monitor_error>0</n_send_monitor_error>
        <t_outcall_dial>58753</t_outcall_dial>
        <t_resttype_14>0</t_resttype_14>
        <servicer_id>-1</servicer_id>
        <t_resttype_13>0</t_resttype_13>
        <n_incall_ring>8</n_incall_ring>
        <tenant_name>非单元测试化BU</tenant_name>
        <t_resttype_15>0</t_resttype_15>
        <t_resttype_9>0</t_resttype_9>
        <t_resttype_8>0</t_resttype_8>
        <t_resttype_7>0</t_resttype_7>
        <t_resttype_6>0</t_resttype_6>
        <t_resttype_98>9651198</t_resttype_98>
        <t_resttype_10>0</t_resttype_10>
        <t_resttype_12>0</t_resttype_12>
        <t_resttype_99>0</t_resttype_99>
        <t_resttype_11>0</t_resttype_11>
        <t_resttype_1>40705</t_resttype_1>
        <t_internal_dial>0</t_internal_dial>
        <t_resttype_5>0</t_resttype_5>
        <t_resttype_4>0</t_resttype_4>
        <t_resttype_3>0</t_resttype_3>
        <t_resttype_2>0</t_resttype_2>
        <servicer_name>-1</servicer_name>
        <n_outcall_speak>15</n_outcall_speak>
        <n_send_finish_transfer>0</n_send_finish_transfer>
        <tenant_id>905</tenant_id>
        <t_acw>6827000</t_acw>
        <n_held>0</n_held>
        <n_consult_internal_speak>0</n_consult_internal_speak>
        <date_id>20210330</date_id>
        <t_login>51739230</t_login>
        <t_internal_speak>0</t_internal_speak>
        <hour_id>-1</hour_id>
        <n_internal_dial>0</n_internal_dial>
        <n_consult_internal_dial>0</n_consult_internal_dial>
        <t_consulted_internal_speak>0</t_consulted_internal_speak>
        <n_hold>15</n_hold>
        <average_post_processing_time>341350</average_post_processing_time>
        <t_consult_external_speak>0</t_consult_external_speak>
        <n_consulted_internal_ring>0</n_consulted_internal_ring>
        <n_resttype_15>0</n_resttype_15>
        <t_incall_acw_end>0</t_incall_acw_end>
        <n_resttype_14>0</n_resttype_14>
        <t_conference_speak>0</t_conference_speak>
        <n_resttype_13>0</n_resttype_13>
        <n_resttype_12>0</n_resttype_12>
        <agent_utilization>13.34%</agent_utilization>
        <n_resttype_99>13</n_resttype_99>
        <n_resttype_11>0</n_resttype_11>
        <t_incall_speak>73025</t_incall_speak>
        <n_incall_speak>4</n_incall_speak>
        <t_idle>14771327</t_idle>
        <department_id>-1</department_id>
        <n_consult_external_dial>0</n_consult_external_dial>
        <n_outcall_acw_end>0</n_outcall_acw_end>
        <department_name>-1</department_name>
        <n_consult_external_speak>0</n_consult_external_speak>
        <n_resttype_98>2</n_resttype_98>
        <n_resttype_10>0</n_resttype_10>
        <t_consult_internal_speak>0</t_consult_internal_speak>
        <t_incall_ring>111221</t_incall_ring>
        <n_incall_acw_end>0</n_incall_acw_end>
        <t_outcall_acw_end>0</t_outcall_acw_end>
        <t_hold>244633</t_hold>
        <t_internal_ring>0</t_internal_ring>
        <t_held>0</t_held>
        <n_send_conference>0</n_send_conference>
        <n_acw>20</n_acw>
    </Rows>
    <Rows>
        <n_resttype_1>1</n_resttype_1>
        <t_outcall_speak>1820512</t_outcall_speak>
        <average_incoming_time>45884</average_incoming_time>
        <n_resttype_3>0</n_resttype_3>
        <minute_id>-1</minute_id>
        <n_conference_speak>0</n_conference_speak>
        <n_resttype_2>0</n_resttype_2>
        <n_resttype_5>0</n_resttype_5>
        <n_resttype_4>0</n_resttype_4>
        <n_resttype_7>0</n_resttype_7>
        <n_resttype_6>0</n_resttype_6>
        <n_resttype_9>0</n_resttype_9>
        <n_resttype_8>0</n_resttype_8>
        <n_outcall_dial>33</n_outcall_dial>
        <total_break_time>1519362</total_break_time>
        <n_internal_speak>0</n_internal_speak>
        <n_send_step_transfer>0</n_send_step_transfer>
        <n_consulted_internal_speak>0</n_consulted_internal_speak>
        <t_consulted_internal_ring>0</t_consulted_internal_ring>
        <n_internal_ring>0</n_internal_ring>
        <servicer_real_name>-1</servicer_real_name>
        <n_send_monitor_error>0</n_send_monitor_error>
        <t_outcall_dial>146820</t_outcall_dial>
        <t_resttype_14>0</t_resttype_14>
        <servicer_id>-1</servicer_id>
        <t_resttype_13>0</t_resttype_13>
        <n_incall_ring>4</n_incall_ring>
        <tenant_name>非单元测试化BU</tenant_name>
        <t_resttype_15>0</t_resttype_15>
        <t_resttype_9>0</t_resttype_9>
        <t_resttype_8>0</t_resttype_8>
        <t_resttype_7>0</t_resttype_7>
        <t_resttype_6>0</t_resttype_6>
        <t_resttype_98>1517714</t_resttype_98>
        <t_resttype_10>0</t_resttype_10>
        <t_resttype_12>0</t_resttype_12>
        <t_resttype_99>1000</t_resttype_99>
        <t_resttype_11>0</t_resttype_11>
        <t_resttype_1>648</t_resttype_1>
        <t_internal_dial>0</t_internal_dial>
        <t_resttype_5>0</t_resttype_5>
        <t_resttype_4>0</t_resttype_4>
        <t_resttype_3>0</t_resttype_3>
        <t_resttype_2>0</t_resttype_2>
        <servicer_name>-1</servicer_name>
        <n_outcall_speak>30</n_outcall_speak>
        <n_send_finish_transfer>0</n_send_finish_transfer>
        <tenant_id>905</tenant_id>
        <t_acw>1865504</t_acw>
        <n_held>0</n_held>
        <n_consult_internal_speak>0</n_consult_internal_speak>
        <date_id>20210329</date_id>
        <t_login>32107726</t_login>
        <t_internal_speak>0</t_internal_speak>
        <hour_id>-1</hour_id>
        <n_internal_dial>0</n_internal_dial>
        <n_consult_internal_dial>0</n_consult_internal_dial>
        <t_consulted_internal_speak>0</t_consulted_internal_speak>
        <n_hold>6</n_hold>
        <average_post_processing_time>60177.55</average_post_processing_time>
        <t_consult_external_speak>0</t_consult_external_speak>
        <n_consulted_internal_ring>0</n_consulted_internal_ring>
        <n_resttype_15>0</n_resttype_15>
        <t_incall_acw_end>0</t_incall_acw_end>
        <n_resttype_14>0</n_resttype_14>
        <t_conference_speak>0</t_conference_speak>
        <n_resttype_13>0</n_resttype_13>
        <n_resttype_12>0</n_resttype_12>
        <agent_utilization>5.95%</agent_utilization>
        <n_resttype_99>21</n_resttype_99>
        <n_resttype_11>0</n_resttype_11>
        <t_incall_speak>45884</t_incall_speak>
        <n_incall_speak>1</n_incall_speak>
        <t_idle>17206386</t_idle>
        <department_id>-1</department_id>
        <n_consult_external_dial>0</n_consult_external_dial>
        <n_outcall_acw_end>0</n_outcall_acw_end>
        <department_name>-1</department_name>
        <n_consult_external_speak>0</n_consult_external_speak>
        <n_resttype_98>1</n_resttype_98>
        <n_resttype_10>0</n_resttype_10>
        <t_consult_internal_speak>0</t_consult_internal_speak>
        <t_incall_ring>69951</t_incall_ring>
        <n_incall_acw_end>0</n_incall_acw_end>
        <t_outcall_acw_end>0</t_outcall_acw_end>
        <t_hold>222646</t_hold>
        <t_internal_ring>0</t_internal_ring>
        <t_held>0</t_held>
        <n_send_conference>0</n_send_conference>
        <n_acw>31</n_acw>
    </Rows>
    <Rows>
        <n_resttype_1>1</n_resttype_1>
        <t_outcall_speak>0</t_outcall_speak>
        <average_incoming_time>0</average_incoming_time>
        <n_resttype_3>0</n_resttype_3>
        <minute_id>-1</minute_id>
        <n_conference_speak>0</n_conference_speak>
        <n_resttype_2>0</n_resttype_2>
        <n_resttype_5>0</n_resttype_5>
        <n_resttype_4>0</n_resttype_4>
        <n_resttype_7>0</n_resttype_7>
        <n_resttype_6>0</n_resttype_6>
        <n_resttype_9>0</n_resttype_9>
        <n_resttype_8>0</n_resttype_8>
        <n_outcall_dial>0</n_outcall_dial>
        <total_break_time>1104</total_break_time>
        <n_internal_speak>0</n_internal_speak>
        <n_send_step_transfer>0</n_send_step_transfer>
        <n_consulted_internal_speak>0</n_consulted_internal_speak>
        <t_consulted_internal_ring>0</t_consulted_internal_ring>
        <n_internal_ring>0</n_internal_ring>
        <servicer_real_name>-1</servicer_real_name>
        <n_send_monitor_error>0</n_send_monitor_error>
        <t_outcall_dial>0</t_outcall_dial>
        <t_resttype_14>0</t_resttype_14>
        <servicer_id>-1</servicer_id>
        <t_resttype_13>0</t_resttype_13>
        <n_incall_ring>0</n_incall_ring>
        <tenant_name>非单元测试化BU</tenant_name>
        <t_resttype_15>0</t_resttype_15>
        <t_resttype_9>0</t_resttype_9>
        <t_resttype_8>0</t_resttype_8>
        <t_resttype_7>0</t_resttype_7>
        <t_resttype_6>0</t_resttype_6>
        <t_resttype_98>0</t_resttype_98>
        <t_resttype_10>0</t_resttype_10>
        <t_resttype_12>0</t_resttype_12>
        <t_resttype_99>0</t_resttype_99>
        <t_resttype_11>0</t_resttype_11>
        <t_resttype_1>1104</t_resttype_1>
        <t_internal_dial>0</t_internal_dial>
        <t_resttype_5>0</t_resttype_5>
        <t_resttype_4>0</t_resttype_4>
        <t_resttype_3>0</t_resttype_3>
        <t_resttype_2>0</t_resttype_2>
        <servicer_name>-1</servicer_name>
        <n_outcall_speak>0</n_outcall_speak>
        <n_send_finish_transfer>0</n_send_finish_transfer>
        <tenant_id>905</tenant_id>
        <t_acw>0</t_acw>
        <n_held>0</n_held>
        <n_consult_internal_speak>0</n_consult_internal_speak>
        <date_id>20210328</date_id>
        <t_login>38104</t_login>
        <t_internal_speak>0</t_internal_speak>
        <hour_id>-1</hour_id>
        <n_internal_dial>0</n_internal_dial>
        <n_consult_internal_dial>0</n_consult_internal_dial>
        <t_consulted_internal_speak>0</t_consulted_internal_speak>
        <n_hold>0</n_hold>
        <average_post_processing_time>0</average_post_processing_time>
        <t_consult_external_speak>0</t_consult_external_speak>
        <n_consulted_internal_ring>0</n_consulted_internal_ring>
        <n_resttype_15>0</n_resttype_15>
        <t_incall_acw_end>0</t_incall_acw_end>
        <n_resttype_14>0</n_resttype_14>
        <t_conference_speak>0</t_conference_speak>
        <n_resttype_13>0</n_resttype_13>
        <n_resttype_12>0</n_resttype_12>
        <agent_utilization>0.00%</agent_utilization>
        <n_resttype_99>1</n_resttype_99>
        <n_resttype_11>0</n_resttype_11>
        <t_incall_speak>0</t_incall_speak>
        <n_incall_speak>0</n_incall_speak>
        <t_idle>22000</t_idle>
        <department_id>-1</department_id>
        <n_consult_external_dial>0</n_consult_external_dial>
        <n_outcall_acw_end>0</n_outcall_acw_end>
        <department_name>-1</department_name>
        <n_consult_external_speak>0</n_consult_external_speak>
        <n_resttype_98>0</n_resttype_98>
        <n_resttype_10>0</n_resttype_10>
        <t_consult_internal_speak>0</t_consult_internal_speak>
        <t_incall_ring>0</t_incall_ring>
        <n_incall_acw_end>0</n_incall_acw_end>
        <t_outcall_acw_end>0</t_outcall_acw_end>
        <t_hold>0</t_hold>
        <t_internal_ring>0</t_internal_ring>
        <t_held>0</t_held>
        <n_send_conference>0</n_send_conference>
        <n_acw>0</n_acw>
    </Rows>
    <Rows>
        <n_resttype_1>1</n_resttype_1>
        <t_outcall_speak>2631</t_outcall_speak>
        <average_incoming_time>5190</average_incoming_time>
        <n_resttype_3>0</n_resttype_3>
        <minute_id>-1</minute_id>
        <n_conference_speak>0</n_conference_speak>
        <n_resttype_2>0</n_resttype_2>
        <n_resttype_5>0</n_resttype_5>
        <n_resttype_4>0</n_resttype_4>
        <n_resttype_7>0</n_resttype_7>
        <n_resttype_6>0</n_resttype_6>
        <n_resttype_9>0</n_resttype_9>
        <n_resttype_8>0</n_resttype_8>
        <n_outcall_dial>2</n_outcall_dial>
        <total_break_time>12264</total_break_time>
        <n_internal_speak>0</n_internal_speak>
        <n_send_step_transfer>0</n_send_step_transfer>
        <n_consulted_internal_speak>0</n_consulted_internal_speak>
        <t_consulted_internal_ring>0</t_consulted_internal_ring>
        <n_internal_ring>0</n_internal_ring>
        <servicer_real_name>-1</servicer_real_name>
        <n_send_monitor_error>0</n_send_monitor_error>
        <t_outcall_dial>58169</t_outcall_dial>
        <t_resttype_14>0</t_resttype_14>
        <servicer_id>-1</servicer_id>
        <t_resttype_13>0</t_resttype_13>
        <n_incall_ring>2</n_incall_ring>
        <tenant_name>非单元测试化BU</tenant_name>
        <t_resttype_15>0</t_resttype_15>
        <t_resttype_9>0</t_resttype_9>
        <t_resttype_8>0</t_resttype_8>
        <t_resttype_7>0</t_resttype_7>
        <t_resttype_6>0</t_resttype_6>
        <t_resttype_98>9831</t_resttype_98>
        <t_resttype_10>0</t_resttype_10>
        <t_resttype_12>0</t_resttype_12>
        <t_resttype_99>1000</t_resttype_99>
        <t_resttype_11>0</t_resttype_11>
        <t_resttype_1>1433</t_resttype_1>
        <t_internal_dial>0</t_internal_dial>
        <t_resttype_5>0</t_resttype_5>
        <t_resttype_4>0</t_resttype_4>
        <t_resttype_3>0</t_resttype_3>
        <t_resttype_2>0</t_resttype_2>
        <servicer_name>-1</servicer_name>
        <n_outcall_speak>1</n_outcall_speak>
        <n_send_finish_transfer>0</n_send_finish_transfer>
        <tenant_id>905</tenant_id>
        <t_acw>18000</t_acw>
        <n_held>0</n_held>
        <n_consult_internal_speak>0</n_consult_internal_speak>
        <date_id>20210326</date_id>
        <t_login>12557584</t_login>
        <t_internal_speak>0</t_internal_speak>
        <hour_id>-1</hour_id>
        <n_internal_dial>0</n_internal_dial>
        <n_consult_internal_dial>0</n_consult_internal_dial>
        <t_consulted_internal_speak>0</t_consulted_internal_speak>
        <n_hold>1</n_hold>
        <average_post_processing_time>6000</average_post_processing_time>
        <t_consult_external_speak>0</t_consult_external_speak>
        <n_consulted_internal_ring>0</n_consulted_internal_ring>
        <n_resttype_15>0</n_resttype_15>
        <t_incall_acw_end>0</t_incall_acw_end>
        <n_resttype_14>0</n_resttype_14>
        <t_conference_speak>0</t_conference_speak>
        <n_resttype_13>0</n_resttype_13>
        <n_resttype_12>0</n_resttype_12>
        <agent_utilization>0.18%</agent_utilization>
        <n_resttype_99>2</n_resttype_99>
        <n_resttype_11>0</n_resttype_11>
        <t_incall_speak>5190</t_incall_speak>
        <n_incall_speak>1</n_incall_speak>
        <t_idle>445320</t_idle>
        <department_id>-1</department_id>
        <n_consult_external_dial>0</n_consult_external_dial>
        <n_outcall_acw_end>0</n_outcall_acw_end>
        <department_name>-1</department_name>
        <n_consult_external_speak>0</n_consult_external_speak>
        <n_resttype_98>1</n_resttype_98>
        <n_resttype_10>0</n_resttype_10>
        <t_consult_internal_speak>0</t_consult_internal_speak>
        <t_incall_ring>32202</t_incall_ring>
        <n_incall_acw_end>0</n_incall_acw_end>
        <t_outcall_acw_end>0</t_outcall_acw_end>
        <t_hold>21478</t_hold>
        <t_internal_ring>0</t_internal_ring>
        <t_held>0</t_held>
        <n_send_conference>0</n_send_conference>
        <n_acw>3</n_acw>
    </Rows>
    <Rows>
        <n_resttype_1>0</n_resttype_1>
        <average_incoming_time>-1</average_incoming_time>
        <n_resttype_3>0</n_resttype_3>
        <minute_id>-1</minute_id>
        <n_conference_speak>0</n_conference_speak>
        <n_resttype_2>0</n_resttype_2>
        <n_resttype_5>0</n_resttype_5>
        <n_resttype_4>0</n_resttype_4>
        <n_resttype_7>0</n_resttype_7>
        <n_resttype_6>0</n_resttype_6>
        <n_resttype_9>0</n_resttype_9>
        <n_resttype_8>0</n_resttype_8>
        <n_outcall_dial>0</n_outcall_dial>
        <total_break_time>0</total_break_time>
        <n_internal_speak>0</n_internal_speak>
        <n_send_step_transfer>0</n_send_step_transfer>
        <n_consulted_internal_speak>0</n_consulted_internal_speak>
        <n_internal_ring>0</n_internal_ring>
        <servicer_real_name>-1</servicer_real_name>
        <n_send_monitor_error>0</n_send_monitor_error>
        <servicer_id>-1</servicer_id>
        <n_incall_ring>0</n_incall_ring>
        <tenant_name>非单元测试化BU</tenant_name>
        <servicer_name>-1</servicer_name>
        <n_outcall_speak>0</n_outcall_speak>
        <n_send_finish_transfer>0</n_send_finish_transfer>
        <tenant_id>905</tenant_id>
        <n_held>0</n_held>
        <n_consult_internal_speak>0</n_consult_internal_speak>
        <date_id>20210325</date_id>
        <t_login>2098898</t_login>
        <hour_id>-1</hour_id>
        <n_internal_dial>0</n_internal_dial>
        <n_consult_internal_dial>0</n_consult_internal_dial>
        <n_hold>0</n_hold>
        <average_post_processing_time>-1</average_post_processing_time>
        <n_consulted_internal_ring>0</n_consulted_internal_ring>
        <n_resttype_15>0</n_resttype_15>
        <n_resttype_14>0</n_resttype_14>
        <n_resttype_13>0</n_resttype_13>
        <n_resttype_12>0</n_resttype_12>
        <agent_utilization>-1</agent_utilization>
        <n_resttype_99>0</n_resttype_99>
        <n_resttype_11>0</n_resttype_11>
        <n_incall_speak>0</n_incall_speak>
        <t_idle>2098898</t_idle>
        <department_id>-1</department_id>
        <n_consult_external_dial>0</n_consult_external_dial>
        <n_outcall_acw_end>0</n_outcall_acw_end>
        <department_name>-1</department_name>
        <n_consult_external_speak>0</n_consult_external_speak>
        <n_resttype_98>0</n_resttype_98>
        <n_resttype_10>0</n_resttype_10>
        <n_incall_acw_end>0</n_incall_acw_end>
        <n_send_conference>0</n_send_conference>
        <n_acw>0</n_acw>
    </Rows>
</Data>
</GetAgentStatisticsResponse>

JSON格式 

HTTP/1.1 200 OK
Content-Type:application/json

{
  "RequestId" : "EE338D98-9BD3-4413-B165",
  "Message" : "xxxx",
  "Code" : "200",
  "Success" : "true",
  "Data" : {
    "PageNum" : 1,
    "PageSize" : 2000,
    "TotalNum" : 4,
    "Rows" : [ {
      "n_resttype_1" : 15,
      "t_outcall_speak" : 829747,
      "average_incoming_time" : "8451.29",
      "n_resttype_3" : 0,
      "minute_id" : "-1",
      "n_conference_speak" : 0,
      "n_resttype_2" : 0,
      "n_resttype_5" : 0,
      "n_resttype_4" : 0,
      "n_resttype_7" : 0,
      "n_resttype_6" : 0,
      "n_resttype_9" : 0,
      "n_resttype_8" : 0,
      "n_outcall_dial" : 25,
      "total_break_time" : "58555",
      "n_internal_speak" : 0,
      "n_send_step_transfer" : 7,
      "n_consulted_internal_speak" : 0,
      "t_consulted_internal_ring" : 0,
      "n_internal_ring" : 0,
      "servicer_real_name" : "-1",
      "n_send_monitor_error" : 0,
      "t_outcall_dial" : 149082,
      "t_resttype_14" : 0,
      "servicer_id" : "-1",
      "t_resttype_13" : 0,
      "n_incall_ring" : 7,
      "tenant_name" : "非单元测试化BU",
      "t_resttype_15" : 0,
      "t_resttype_9" : 0,
      "t_resttype_8" : 0,
      "t_resttype_7" : 0,
      "t_resttype_6" : 0,
      "t_resttype_98" : 0,
      "t_resttype_10" : 0,
      "t_resttype_12" : 0,
      "t_resttype_99" : 16080,
      "t_resttype_11" : 0,
      "t_resttype_1" : 42475,
      "t_internal_dial" : 0,
      "t_resttype_5" : 0,
      "t_resttype_4" : 0,
      "t_resttype_3" : 0,
      "t_resttype_2" : 0,
      "servicer_name" : "-1",
      "n_outcall_speak" : 19,
      "n_send_finish_transfer" : 0,
      "tenant_id" : 905,
      "t_acw" : 3354042,
      "n_held" : 0,
      "n_consult_internal_speak" : 0,
      "date_id" : "20210401",
      "t_login" : 24351698,
      "t_internal_speak" : 0,
      "hour_id" : "-1",
      "n_internal_dial" : 0,
      "n_consult_internal_dial" : 0,
      "t_consulted_internal_speak" : 0,
      "n_hold" : 1,
      "average_post_processing_time" : "119787.21",
      "t_consult_external_speak" : 0,
      "n_consulted_internal_ring" : 0,
      "n_resttype_15" : 0,
      "t_incall_acw_end" : 0,
      "n_resttype_14" : 0,
      "t_conference_speak" : 0,
      "n_resttype_13" : 0,
      "n_resttype_12" : 0,
      "agent_utilization" : "14.02%",
      "n_resttype_99" : 33,
      "n_resttype_11" : 0,
      "t_incall_speak" : 59159,
      "n_incall_speak" : 7,
      "t_idle" : 13479337,
      "department_id" : -1,
      "n_consult_external_dial" : 0,
      "n_outcall_acw_end" : 0,
      "department_name" : "-1",
      "n_consult_external_speak" : 0,
      "n_resttype_98" : 0,
      "n_resttype_10" : 0,
      "t_consult_internal_speak" : 0,
      "t_incall_ring" : 32143,
      "n_incall_acw_end" : 0,
      "t_outcall_acw_end" : 0,
      "t_hold" : 10272,
      "t_internal_ring" : 0,
      "t_held" : 0,
      "n_send_conference" : 0,
      "n_acw" : 28
    }, {
      "n_resttype_1" : 37,
      "t_outcall_speak" : 1488093,
      "average_incoming_time" : "33735.46",
      "n_resttype_3" : 0,
      "minute_id" : "-1",
      "n_conference_speak" : 0,
      "n_resttype_2" : 0,
      "n_resttype_5" : 0,
      "n_resttype_4" : 0,
      "n_resttype_7" : 0,
      "n_resttype_6" : 0,
      "n_resttype_9" : 0,
      "n_resttype_8" : 0,
      "n_outcall_dial" : 55,
      "total_break_time" : "12864720.00",
      "n_internal_speak" : 0,
      "n_send_step_transfer" : 18,
      "n_consulted_internal_speak" : 0,
      "t_consulted_internal_ring" : 0,
      "n_internal_ring" : 0,
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      "n_send_monitor_error" : 0,
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    } ]
  }
}

错误码

HttpCode 错误码 错误信息 描述
500 SystemError A system error occurred. Please contact the administrator. 系统错误，请联系管理员！

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