调用GetAgentBasisStatus获取热线监控下坐席纬度状态量。

调试

您可以在OpenAPI Explorer中直接运行该接口,免去您计算签名的困扰。运行成功后,OpenAPI Explorer可以自动生成SDK代码示例。

请求参数

名称 类型 是否必选 示例值 描述
Action String GetAgentBasisStatus

系统规定参数。取值:GetAgentBasisStatus

InstanceId String ccc_xp_pre-cn-***

AICCS实例ID。可在智能联络中心控制台上获取。

StartDate Long 1615083365000

开始日期时间戳。单位:毫秒。

EndDate Long 1617761765000

结束日期时间戳。单位:毫秒。

PageSize Integer 20

每页大小。默认值:10

CurrentPage Integer 1

当前页。默认值:1

AgentIds Array of Long 123

坐席Id。

DepIds Array of Long 100

部门Id。

返回数据

名称 类型 示例值 描述
RequestId String EE338D98-9BD3-4413-B165

请求ID。

Message String xxxx

状态码描述。

Code String 200

状态码。返回200表示请求成功。

Success String true

接口调用是否成功。

Data Object

数据列表。

PageNum Integer 1

当前页数。

PageSize Integer 2000

每页大小。

TotalNum Integer 4

总记录数。

Rows String {"tenantid":"905","servicerid":"223001","tenantname":"非单元测试化BU","recordgmtmodified":"2021-04-01 09:57:41","pkid":"22300120210401","statusstarttime":"2021-04-01 09:57:41","recordgmtcreate":"2021-04-01 09:57:13","departmentid":"10","departmentname":"default","lstlogintime":"2021-04-01 09:57:13","dateid":"20210401","triggerreason":"3","servicerstatus":"D","assignstatus":"1","servicerrealname":"李步挺","servicerstatusname":"签出","fstlogintime":"2021-04-01 09:57:13","servicername":"李步挺"}

信息为List<Map>类型的Json字符串。

servicer_status: 坐席状态

servicer_status_name:坐席状态名称

status_start_time:状态开始时间

assign_status: 坐席分配状态-不外化

rest_type: 坐席小休状态-不外化

trigger_reason: 坐席触发原因-不外化

fst_login_time :当天最早登录时间

lst_login_time: 当天最早晚登录时间

示例

请求示例

http(s)://aiccs.aliyuncs.com/?InstanceId=ccc_xp_pre-cn-***
&StartDate=1615083365000
&EndDate=1617761765000
&PageSize=20
&CurrentPage=1
&AgentIds=[123]
&DepIds=[100]
&公共请求参数

正常返回示例

XML格式

HTTP/1.1 200 OK
Content-Type:application/xml

<GetAgentBasisStatusResponse>
<RequestId>EE338D98-9BD3-4413-B165</RequestId>
<Message>xxxx</Message>
<Code>200</Code>
<Success>true</Success>
<Data>
    <PageNum>1</PageNum>
    <PageSize>2000</PageSize>
    <TotalNum>4</TotalNum>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>223001</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-04-01 09:57:41</recordgmtmodified>
        <pkid>22300120210401</pkid>
        <statusstarttime>2021-04-01 09:57:41</statusstarttime>
        <recordgmtcreate>2021-04-01 09:57:13</recordgmtcreate>
        <departmentid>10</departmentid>
        <departmentname>default</departmentname>
        <lstlogintime>2021-04-01 09:57:13</lstlogintime>
        <dateid>20210401</dateid>
        <triggerreason>3</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>李步挺</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-04-01 09:57:13</fstlogintime>
        <servicername>李步挺</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>732037</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-04-01 11:36:50</recordgmtmodified>
        <pkid>73203720210401</pkid>
        <statusstarttime>2021-04-01 11:36:50</statusstarttime>
        <recordgmtcreate>2021-04-01 10:06:24</recordgmtcreate>
        <departmentid>945044</departmentid>
        <departmentname>晓花测试技能组</departmentname>
        <lstlogintime>2021-04-01 10:06:24</lstlogintime>
        <dateid>20210401</dateid>
        <triggerreason>3</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>仲婷婷</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-04-01 10:06:24</fstlogintime>
        <servicername>群昵称:仲婷婷-晓花</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>360240</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-04-01 20:09:37</recordgmtmodified>
        <pkid>36024020210401</pkid>
        <statusstarttime>2021-04-01 20:09:37</statusstarttime>
        <recordgmtcreate>2021-04-01 20:08:58</recordgmtcreate>
        <departmentid>10</departmentid>
        <resttype>1</resttype>
        <departmentname>default</departmentname>
        <lstlogintime>2021-04-01 20:08:58</lstlogintime>
        <dateid>20210401</dateid>
        <triggerreason>3</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>自动化更新坐席</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-04-01 02:01:08</fstlogintime>
        <servicername>自动化更新坐席</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>674154</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-04-01 10:02:44</recordgmtmodified>
        <pkid>67415420210401</pkid>
        <statusstarttime>2021-04-01 10:02:44</statusstarttime>
        <recordgmtcreate>2021-04-01 09:41:08</recordgmtcreate>
        <departmentid>10</departmentid>
        <departmentname>default</departmentname>
        <lstlogintime>2021-04-01 09:41:08</lstlogintime>
        <dateid>20210401</dateid>
        <triggerreason>3</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>寿璐</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-04-01 09:24:39</fstlogintime>
        <servicername>寿璐</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>674154</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-03-31 18:37:32</recordgmtmodified>
        <pkid>67415420210331</pkid>
        <statusstarttime>2021-03-31 18:37:32</statusstarttime>
        <recordgmtcreate>2021-03-31 18:16:41</recordgmtcreate>
        <departmentid>10</departmentid>
        <departmentname>default</departmentname>
        <lstlogintime>2021-03-31 18:16:41</lstlogintime>
        <dateid>20210331</dateid>
        <triggerreason>3</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>寿璐</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-03-31 16:37:13</fstlogintime>
        <servicername>寿璐</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>557019</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-03-31 16:24:10</recordgmtmodified>
        <pkid>55701920210331</pkid>
        <statusstarttime>2021-03-31 16:24:10</statusstarttime>
        <recordgmtcreate>2021-03-31 16:23:53</recordgmtcreate>
        <departmentid>844001</departmentid>
        <resttype>99</resttype>
        <departmentname>商业化自动化测试</departmentname>
        <lstlogintime>2021-03-31 16:24:08</lstlogintime>
        <dateid>20210331</dateid>
        <triggerreason>3</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>16000000020</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-03-31 02:12:17</fstlogintime>
        <servicername>16000000020</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>524126</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-03-31 17:44:17</recordgmtmodified>
        <pkid>52412620210331</pkid>
        <statusstarttime>2021-03-31 17:44:17</statusstarttime>
        <recordgmtcreate>2021-03-31 17:39:15</recordgmtcreate>
        <departmentid>10</departmentid>
        <departmentname>default</departmentname>
        <lstlogintime>2021-03-31 17:39:15</lstlogintime>
        <dateid>20210331</dateid>
        <triggerreason>2</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>18551809643</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-03-31 17:33:27</fstlogintime>
        <servicername>18551809643</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>529008</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-03-31 17:53:42</recordgmtmodified>
        <pkid>52900820210331</pkid>
        <statusstarttime>2021-03-31 17:53:42</statusstarttime>
        <recordgmtcreate>2021-03-31 17:45:46</recordgmtcreate>
        <departmentid>10</departmentid>
        <departmentname>default</departmentname>
        <lstlogintime>2021-03-31 17:45:46</lstlogintime>
        <dateid>20210331</dateid>
        <triggerreason>3</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>北宿</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-03-31 17:35:28</fstlogintime>
        <servicername>北宿</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>632017</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-03-31 18:06:16</recordgmtmodified>
        <pkid>63201720210331</pkid>
        <statusstarttime>2021-03-31 18:06:16</statusstarttime>
        <recordgmtcreate>2021-03-31 17:33:47</recordgmtcreate>
        <departmentid>10</departmentid>
        <departmentname>default</departmentname>
        <lstlogintime>2021-03-31 17:33:47</lstlogintime>
        <dateid>20210331</dateid>
        <triggerreason>3</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>沐瑶</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-03-31 17:25:12</fstlogintime>
        <servicername>沐瑶</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>678367</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-04-01 10:12:01</recordgmtmodified>
        <pkid>67836720210401</pkid>
        <statusstarttime>2021-04-01 10:12:01</statusstarttime>
        <recordgmtcreate>2021-04-01 09:27:31</recordgmtcreate>
        <departmentid>10</departmentid>
        <departmentname>default</departmentname>
        <lstlogintime>2021-04-01 09:27:31</lstlogintime>
        <dateid>20210401</dateid>
        <triggerreason>3</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>寿璐2</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-04-01 09:27:31</fstlogintime>
        <servicername>寿璐2</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>186001</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-03-31 10:20:11</recordgmtmodified>
        <pkid>18600120210331</pkid>
        <statusstarttime>2021-03-31 10:20:11</statusstarttime>
        <recordgmtcreate>2021-03-31 10:17:00</recordgmtcreate>
        <departmentid>10</departmentid>
        <departmentname>default</departmentname>
        <lstlogintime>2021-03-31 10:17:00</lstlogintime>
        <dateid>20210331</dateid>
        <triggerreason>3</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>李小雨</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-03-31 10:17:00</fstlogintime>
        <servicername>李小雨</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>300052</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-03-31 17:49:31</recordgmtmodified>
        <pkid>30005220210331</pkid>
        <statusstarttime>2021-03-31 17:49:31</statusstarttime>
        <recordgmtcreate>2021-03-31 17:44:22</recordgmtcreate>
        <departmentid>10</departmentid>
        <departmentname>default</departmentname>
        <lstlogintime>2021-03-31 17:44:22</lstlogintime>
        <dateid>20210331</dateid>
        <triggerreason>3</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>陈宇</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-03-31 12:10:30</fstlogintime>
        <servicername>陈宇</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>388003</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-03-31 23:59:09</recordgmtmodified>
        <pkid>38800320210331</pkid>
        <statusstarttime>2021-03-31 23:59:09</statusstarttime>
        <recordgmtcreate>2021-03-31 21:48:41</recordgmtcreate>
        <departmentid>10</departmentid>
        <departmentname>default</departmentname>
        <lstlogintime>2021-03-31 21:48:41</lstlogintime>
        <dateid>20210331</dateid>
        <triggerreason>3</triggerreason>
        <servicerstatus>3</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>袁子文</servicerrealname>
        <servicerstatusname>空闲</servicerstatusname>
        <fstlogintime>2021-03-31 19:19:09</fstlogintime>
        <servicername>袁子文</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>557019</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-04-01 02:08:33</recordgmtmodified>
        <pkid>55701920210401</pkid>
        <statusstarttime>2021-04-01 02:08:33</statusstarttime>
        <recordgmtcreate>2021-04-01 02:08:16</recordgmtcreate>
        <departmentid>844001</departmentid>
        <resttype>99</resttype>
        <departmentname>商业化自动化测试</departmentname>
        <lstlogintime>2021-04-01 02:08:31</lstlogintime>
        <dateid>20210401</dateid>
        <triggerreason>3</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>16000000020</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-04-01 02:08:16</fstlogintime>
        <servicername>16000000020</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>110002</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-04-01 10:54:03</recordgmtmodified>
        <pkid>11000220210401</pkid>
        <statusstarttime>2021-04-01 10:54:03</statusstarttime>
        <recordgmtcreate>2021-04-01 10:53:59</recordgmtcreate>
        <departmentid>10</departmentid>
        <departmentname>default</departmentname>
        <lstlogintime>2021-04-01 10:53:59</lstlogintime>
        <dateid>20210401</dateid>
        <triggerreason>3</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>念茹</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-04-01 10:53:59</fstlogintime>
        <servicername>念茹</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>388003</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-04-01 17:00:03</recordgmtmodified>
        <pkid>38800320210401</pkid>
        <statusstarttime>2021-04-01 17:00:03</statusstarttime>
        <recordgmtcreate>2021-04-01 16:31:56</recordgmtcreate>
        <departmentid>10</departmentid>
        <departmentname>default</departmentname>
        <lstlogintime>2021-04-01 16:31:56</lstlogintime>
        <dateid>20210401</dateid>
        <triggerreason>3</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>袁子文</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-04-01 16:31:56</fstlogintime>
        <servicername>袁子文</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>63001</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-03-31 22:13:56</recordgmtmodified>
        <pkid>6300120210331</pkid>
        <statusstarttime>2021-03-31 22:13:56</statusstarttime>
        <recordgmtcreate>2021-03-31 17:40:19</recordgmtcreate>
        <departmentid>10</departmentid>
        <resttype>98</resttype>
        <departmentname>default</departmentname>
        <lstlogintime>2021-03-31 17:40:19</lstlogintime>
        <dateid>20210331</dateid>
        <triggerreason>2</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>萧辰</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-03-31 16:52:26</fstlogintime>
        <servicername>萧辰</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>360240</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-03-31 19:38:43</recordgmtmodified>
        <pkid>36024020210331</pkid>
        <statusstarttime>2021-03-31 19:38:43</statusstarttime>
        <recordgmtcreate>2021-03-31 19:38:06</recordgmtcreate>
        <departmentid>10</departmentid>
        <resttype>1</resttype>
        <departmentname>default</departmentname>
        <lstlogintime>2021-03-31 19:38:06</lstlogintime>
        <dateid>20210331</dateid>
        <triggerreason>3</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>自动化更新坐席</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-03-31 02:02:45</fstlogintime>
        <servicername>自动化更新坐席</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>157001</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-04-01 21:24:09</recordgmtmodified>
        <pkid>15700120210401</pkid>
        <statusstarttime>2021-04-01 21:24:09</statusstarttime>
        <recordgmtcreate>2021-04-01 20:47:32</recordgmtcreate>
        <departmentid>10</departmentid>
        <departmentname>default</departmentname>
        <lstlogintime>2021-04-01 20:47:32</lstlogintime>
        <dateid>20210401</dateid>
        <triggerreason>2</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>韩志刚</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-04-01 20:47:32</fstlogintime>
        <servicername>韩志刚1</servicername>
    </Rows>
    <Rows>
        <tenantid>905</tenantid>
        <servicerid>63001</servicerid>
        <tenantname>非单元测试化BU</tenantname>
        <recordgmtmodified>2021-04-01 11:03:42</recordgmtmodified>
        <pkid>6300120210401</pkid>
        <statusstarttime>2021-04-01 11:03:42</statusstarttime>
        <recordgmtcreate>2021-04-01 10:46:50</recordgmtcreate>
        <departmentid>10</departmentid>
        <departmentname>default</departmentname>
        <lstlogintime>2021-04-01 10:46:50</lstlogintime>
        <dateid>20210401</dateid>
        <triggerreason>3</triggerreason>
        <servicerstatus>D</servicerstatus>
        <assignstatus>1</assignstatus>
        <servicerrealname>萧辰</servicerrealname>
        <servicerstatusname>签出</servicerstatusname>
        <fstlogintime>2021-04-01 10:46:50</fstlogintime>
        <servicer_name>萧辰</servicer_name>
    </Rows>
</Data>
</GetAgentBasisStatusResponse>

JSON格式

HTTP/1.1 200 OK
Content-Type:application/json

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