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SASE App网络诊断错误码说明

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本文介绍SASE App网络诊断错误码的原因、类型以及解决方案,帮助您快速排查和解决问题。

SASE App网络诊断错误码说明

错误码

错误原因

错误类型

解决方案(中文)

解决方案(英文)

-1

未知错误

未知错误

请检查SASE App是否正确安装或联系管理员。

An unknown error occurred. Check whether the SASE client is properly installed or contact the administrator.

20000

获取认证服务URL失败

内部错误

请重新安装SASE App。

Reinstall the SASE client.

20001

获取登录URL失败

20002

获取更新程序URL失败

20003

认证服务连接失败

网络或DNS异常

请检查或尝试切换网络。若仍未恢复,请检查设备的DNS配置。

  • 中国用户请尝试切换到114.114.114.114。

  • 海外用户请尝试切换到8.8.8.8。

Check your network connection or switch to a different network. If the issue persists, check the DNS configurations of your device.

  • If you reside in China, use 114.114.114.114 in your DNS configuration.

  • If you reside outside China, use 8.8.8.8 in your DNS configuration.

20004

登录服务连接失败

20005

升级服务连接失败

20006

升级配置文件不存在

20007

时间服务器连接失败

20008

服务接入点连接超时

20009

服务接入点未建立连接

请登录到SASE控制台并开启内网访问。

Log on to the SASE console and enable internal network access.

20010

客户端服务启动项异常

客户端异常

请重新安装SASE App,或检查本地其他安全软件的优化加速功能,取消对SASE相关服务的开机优化勾选项。

Reinstall the SASE client. Alternatively, check the optimization and network acceleration features of other security software that is installed on your device and clear the startup optimization option for the SASE client.

20011

SASE服务未运行

20012

macOS系统扩展未安装

请重新授权并安装macOS系统扩展。

Grant permissions again and install the SASE system extension for macOS.

20013

代理软件冲突

软件冲突

运行的软件可能与SASE App冲突,请关闭代理软件后再启动SASE App。

The proxy software that you installed may conflict with the SASE client. Stop the proxy software and restart the SASE client.

20014

操作系统代理冲突

操作系统默认的代理功能可能与SASE App冲突,请关闭操作系统的代理功能开关(一般可以通过浏览器或系统设置找到代理开关)后再启动SASE App。

The default system proxy may conflict with the SASE client. Disable the system proxy and start the SASE client again. To disable the system proxy, you can configure your browser settings or system settings.

20015

系统时间异常

系统异常

请开启自动设置日期和时间,通过NTP服务自动校对时间。

Turn on Set the time automatically in Windows. This way, the system uses NTP for time calibration.

20016

登录页面不存在

服务端异常

请联系管理员检查SASE控制台身份源配置状态是否开启。

Contact the administrator to check whether the identity source is enabled in the SASE console.

20017

互联网访问证书未安装

证书异常

请重新登录SASE App,SASE服务端会再次下发自动安装证书。

Log on to the SASE client again. Then, the SASE service automatically issues and installs the certificate again.

20018

802.1x根证书未安装

20019

802.1x用户证书未安装

20020

802.1x根证书即将过期或已过期

20021

802.1x用户证书即将过期或已过期

20022

802.1x根证书未信任

请开启macOS内的钥匙串访问,并信任证书。

Enable Keychain Access in macOS and select Always Trust for the certificate.

20023

802.1x用户证书未信任

20024

引流驱动未运行

客户端异常

请重新安装SASE App,或检查本地其他安全软件的优化加速功能,取消对SASE相关服务的开机优化勾选项。

Reinstall the SASE client. Alternatively, check the optimization and network acceleration features of other security software that is installed on your device and clear the startup optimization option for the SASEclient.

20025

BFE服务未运行

请检查BFE服务是否正常运行。

如果未正常运行,您可以通过以下两种方式解决:

  • 开启BFE服务,具体操作,请参见开启BFE服务

  • 重新安装操作系统。

Check whether the Base Filtering Engine service is running as normal.

If the service is not running as normal, troubleshoot the issue by using the following methods:

20026

SASE服务未启动

请重新启动SASE App并登录。

Restart the SASE client and log on to the client.

20027

内网访问未开启

请联系管理员在SASE控制台并开启内网访问。

Contact the administrator enable internal network access.

20028

应用诊断stunnel client服务连接失败

客户端异常或者网络异常

网络错误,请检查网络和DNS设置。

A network error occurred. Check your network conditions and DNS settings.

20029

监听端口相同导致软件冲突

软件冲突

运行的软件可能与SASE App冲突,请关闭该软件后再启动SASE App。

The software that you installed may conflict with the SASE client. Stop the software and restart the SASE client.

20030

进程或dll导致软件冲突

20031

驱动导致软件冲突

运行的驱动可能与SASE App冲突,请卸载该驱动后再启动SASE App。

The drive that is running may conflict with the SASE client. Uninstall the drive and restart the SASE client.

20032

缺少SHA256补丁

请您下载并安装补丁后重试。

安装前请您先开启Windows Update服务,具体步骤如下:

  1. 进入控制面板,单击系统和安全

  2. 单击管理工具

  3. 鼠标双击服务。

  4. 找到Windows Update,单击鼠标右键,再单击属性

  5. 启动类型中选择自动

Download and install the patch and try again.

Before you install the patch, start Windows Update. Perform the following operations to start Windows Update:

  1. Open Control Panel and click System and Security.

  2. Click Administrative Tools.

  3. In the Administrative Tools window, double-click Services.

  4. Find and right-click Windows Update and choose Properties.

  5. In the Windows Update Properties window, set Startup type to Automatic.

第三方数据源的错误码

SASE App还集成了飞书、微信、钉钉数据源的错误码,你可以参考如下文档查看错误码的具体原因。

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