实例当日的汇总报表

调试

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请求参数

名称 类型 是否必选 示例值 描述
Action String GetInstanceSummaryReportSinceMidnight

系统规定参数。取值:GetInstanceSummaryReportSinceMidnight

InstanceId String b0eb2742-f37e-4c67-82d4-25c651c1c450

呼叫中心实例ID

PageNumber Integer 1

分页序号

PageSize Integer 2

分页大小

返回数据

名称 类型 示例值 描述
Code String OK

响应码

HttpStatusCode Integer 200

HTTP状态码

InstanceSummaryReport Struct

报表

Inbound Struct

呼入指标

AverageRingTime Long 0

平均振铃时长,单位秒。

AverageTalkTime Long 0

平均通话时长,单位秒。

AverageWaitTime Long 0

平均等待时长,平均每通电话的坐席接起时等待时长。

AverageWorkTime Long 0

平均话后处理时长,单位秒。

CallsAbandonedInIVR Long 0

IVR放弃量,即电话进入IVR流程之后在IVR环节放弃。

CallsAbandonedInQueue Long 0

队列放弃量,即电话进入技能组之后在排队环节放弃。

CallsHandled Long 0

电话应答数。

CallsIncomingIVR Long 0

IVR进线量,即电话进入IVR流程。

CallsIncomingLine Long 0

电话进线量。

CallsIncomingQueue Long 0

技能组进线量,即电话进入技能组量。

CallsOffered Long 0

电话呼入数。

HandleRate Float 0

应答率,单位%。

MaxRingTime Long 0

最大振铃时长,单位秒。

MaxTalkTime String 0

最大通话时长,单位秒。

MaxWaitTime Long 0

最大等待时长,所有坐席接起通话里面最大等待时长。

MaxWorkTime Long 0

最大话后处理时长,单位秒。

SatisfactionIndex Float 0

满意度指数,单位%。

SatisfactionSurveysOffered Long 0

满意度调查发送次数。

SatisfactionSurveysResponded Long 0

满意度调查响应次数。

ServiceLevel20 Float 0

服务水平,单位%。

TotalRingTime Long 0

总振铃时长,单位秒。

TotalTalkTime Long 0

总通话时长,单位秒。

TotalWaitTime Long 0
TotalWorkTime Long 0

总话后处理时长,单位秒。

InstanceId String b0eb2742-f37e-4c67-82d4-25c651c1c450

呼叫中心实例ID

Outbound Struct

呼出指标

AnswerRate Float 0

接通率,单位%。

AverageDialingTime Long 0

平均拨号时长,单位秒。

AverageTalkTime Long 0

平均通话时长,单位秒。

AverageWorkTime Long 0

平均话后处理时长,单位秒。

CallsAnswered Long 0

电话接通量。

CallsDialed Long 0

电话拨号量。

MaxDialingTime Long 0

最大拨号时长,单位秒。

MaxTalkTime Long 0

最大通话时长,单位秒。

MaxWorkTime Long 0

最大话后处理时长,单位秒。

SatisfactionIndex Float 0

满意度指数,单位%。

SatisfactionSurveysOffered Long 0

满意度调查发送次数。

SatisfactionSurveysResponded Long 0

满意度调查响应次数。

TotalDialingTime Long 0

总拨号时长,单位秒。

TotalTalkTime Long 0

总通话时长,单位秒。

TotalWorkTime Long 0

总话后处理时长,单位秒。

Overall Struct

整体指标

AverageReadyTime Long 0

平均就绪时长,单位为秒。

AverageTalkTime Long 0

平均通话时长,单位秒。

AverageWorkTime Long 0

平均话后处理时长,单位秒。

MaxReadyTime Long 0

最大就绪时长,单位为秒。

MaxTalkTime Long 0

最大通话时长,单位秒。

MaxWorkTime Long 0

最大话后处理时长,单位秒。

OccupancyRate Float 0

座席利用率,单位%。

SatisfactionIndex Float 0

满意度指数,单位%。

SatisfactionSurveysOffered Long 0

满意度调查发送次数。

SatisfactionSurveysResponded Long 0

满意度调查响应次数。

TotalBreakTime Long 0

总小休时长,单位为秒。

TotalCalls Long 0

总电话接待量。包括应答的呼入电话和接通的呼出电话。

TotalLoggedInTime Long 0

总登录时长,单位秒。

TotalReadyTime Long 0

总就绪时长,单位为秒。

TotalTalkTime Long 0

总通话时长,单位秒。

TotalWorkTime Long 0

总话后处理时长,单位秒。

Timestamp String 2018-09-13 00:00:00

日期,格式yyyy-MM-dd HH:mm:ss

Message String

响应信息

RequestId String 8707EB29-BAED-4302-B999-40BA61877437

请求ID

Success Boolean true

是否成功

示例

请求示例

http(s)://[Endpoint]/?Action=GetInstanceSummaryReportSinceMidnight
&InstanceId=b0eb2742-f37e-4c67-82d4-25c651c1c450
&<公共请求参数>

正常返回示例

XML 格式

<Message>无</Message>
<RequestId>8707EB29-BAED-4302-B999-40BA61877437</RequestId>
<HttpStatusCode>200</HttpStatusCode>
<InstanceSummaryReport>
    <Overall>
        <TotalReadyTime>0</TotalReadyTime>
        <TotalBreakTime>0</TotalBreakTime>
        <TotalCalls>0</TotalCalls>
        <TotalWorkTime>0</TotalWorkTime>
        <SatisfactionSurveysOffered>0</SatisfactionSurveysOffered>
        <SatisfactionIndex>0</SatisfactionIndex>
        <SatisfactionSurveysResponded>0</SatisfactionSurveysResponded>
        <TotalTalkTime>0</TotalTalkTime>
        <AverageReadyTime>0</AverageReadyTime>
        <TotalLoggedInTime>0</TotalLoggedInTime>
        <MaxTalkTime>0</MaxTalkTime>
        <AverageWorkTime>0</AverageWorkTime>
        <MaxReadyTime>0</MaxReadyTime>
        <MaxWorkTime>0</MaxWorkTime>
        <AverageTalkTime>0</AverageTalkTime>
        <OccupancyRate>0</OccupancyRate>
    </Overall>
    <Outbound>
        <TotalDialingTime>0</TotalDialingTime>
        <TotalWorkTime>0</TotalWorkTime>
        <SatisfactionSurveysOffered>0</SatisfactionSurveysOffered>
        <SatisfactionIndex>0</SatisfactionIndex>
        <SatisfactionSurveysResponded>0</SatisfactionSurveysResponded>
        <AverageDialingTime>0</AverageDialingTime>
        <CallsAnswered>0</CallsAnswered>
        <TotalTalkTime>0</TotalTalkTime>
        <CallsDialed>0</CallsDialed>
        <MaxDialingTime>0</MaxDialingTime>
        <MaxTalkTime>0</MaxTalkTime>
        <AverageWorkTime>0</AverageWorkTime>
        <MaxWorkTime>0</MaxWorkTime>
        <AverageTalkTime>0</AverageTalkTime>
        <AnswerRate>0</AnswerRate>
    </Outbound>
    <InstanceId>b0eb2742-f37e-4c67-82d4-25c651c1c450</InstanceId>
    <Inbound>
        <ServiceLevel20>0</ServiceLevel20>
        <CallsAbandonedInQueue>0</CallsAbandonedInQueue>
        <TotalWorkTime>0</TotalWorkTime>
        <CallsIncomingLine>0</CallsIncomingLine>
        <MaxRingTime>0</MaxRingTime>
        <CallsOffered>0</CallsOffered>
        <SatisfactionIndex>0</SatisfactionIndex>
        <CallsIncomingQueue>0</CallsIncomingQueue>
        <TotalRingTime>0</TotalRingTime>
        <HandleRate>0</HandleRate>
        <AverageWaitTime>0</AverageWaitTime>
        <TotalTalkTime>0</TotalTalkTime>
        <MaxTalkTime>0</MaxTalkTime>
        <AverageTalkTime>0</AverageTalkTime>
        <CallsAbandonedInIVR>0</CallsAbandonedInIVR>
        <SatisfactionSurveysOffered>0</SatisfactionSurveysOffered>
        <CallsHandled>0</CallsHandled>
        <CallsIncomingIVR>0</CallsIncomingIVR>
        <MaxWaitTime>0</MaxWaitTime>
        <SatisfactionSurveysResponded>0</SatisfactionSurveysResponded>
        <AverageRingTime>0</AverageRingTime>
        <TotalWaitTime>0</TotalWaitTime>
        <AverageWorkTime>0</AverageWorkTime>
        <MaxWorkTime>0</MaxWorkTime>
    </Inbound>
    <Timestamp>2018-09-13 00:00:00</Timestamp>
</InstanceSummaryReport>
<Code>OK</Code>
<Success>true</Success>

JSON 格式

{
	"Message": "无",
	"RequestId": "8707EB29-BAED-4302-B999-40BA61877437",
	"HttpStatusCode": "200",
	"InstanceSummaryReport": {
		"Overall": {
			"TotalReadyTime": "0",
			"TotalBreakTime": "0",
			"TotalCalls": "0",
			"TotalWorkTime": "0",
			"SatisfactionSurveysOffered": "0",
			"SatisfactionIndex": "0",
			"SatisfactionSurveysResponded": "0",
			"TotalTalkTime": "0",
			"AverageReadyTime": "0",
			"TotalLoggedInTime": "0",
			"MaxTalkTime": "0",
			"AverageWorkTime": "0",
			"MaxReadyTime": "0",
			"MaxWorkTime": "0",
			"AverageTalkTime": "0",
			"OccupancyRate": "0"
		},
		"Outbound": {
			"TotalDialingTime": "0",
			"TotalWorkTime": "0",
			"SatisfactionSurveysOffered": "0",
			"SatisfactionIndex": "0",
			"SatisfactionSurveysResponded": "0",
			"AverageDialingTime": "0",
			"CallsAnswered": "0",
			"TotalTalkTime": "0",
			"CallsDialed": "0",
			"MaxDialingTime": "0",
			"MaxTalkTime": "0",
			"AverageWorkTime": "0",
			"MaxWorkTime": "0",
			"AverageTalkTime": "0",
			"AnswerRate": "0"
		},
		"InstanceId": "b0eb2742-f37e-4c67-82d4-25c651c1c450",
		"Inbound": {
			"ServiceLevel20": "0",
			"CallsAbandonedInQueue": "0",
			"TotalWorkTime": "0",
			"CallsIncomingLine": "0",
			"MaxRingTime": "0",
			"CallsOffered": "0",
			"SatisfactionIndex": "0",
			"CallsIncomingQueue": "0",
			"TotalRingTime": "0",
			"HandleRate": "0",
			"AverageWaitTime": "0",
			"TotalTalkTime": "0",
			"MaxTalkTime": "0",
			"AverageTalkTime": "0",
			"CallsAbandonedInIVR": "0",
			"SatisfactionSurveysOffered": "0",
			"CallsHandled": "0",
			"CallsIncomingIVR": "0",
			"MaxWaitTime": "0",
			"SatisfactionSurveysResponded": "0",
			"AverageRingTime": "0",
			"TotalWaitTime": "0",
			"AverageWorkTime": "0",
			"MaxWorkTime": "0"
		},
		"Timestamp": "2018-09-13 00:00:00"
	},
	"Code": "OK",
	"Success": "true"
}

错误码

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