How to change individual identity verification to enterprise identity verification-Account Center(Account)-阿里云帮助中心

Effects of the change

Affected area	Description
Account ownership	After the change is complete, all cloud resources, orders, and assets in your account automatically transfer to the new enterprise.
Invoice information	Issued invoices are not affected. After the change, refer to Issue an invoice to manually update the invoice title.
Domain names and ICP filings	Domain name and ICP filing information does not change automatically. It remains under the original verified individual. Manually update the domain name and ICP filing information as needed.

Prerequisites

Before the change, confirm the following:

Environment: Perform this operation on a computer. The Alibaba Cloud app does not support this operation.
Distribution partnership: If your account is linked to a distribution partner, be sure to contact the partner to confirm the effects of this change.
Invoices: Check whether your account has any unissued invoices, and note that you must update the invoice title after the change.
Prepare enterprise verification materials: Choose a verification method based on your enterprise's situation and prepare the corresponding materials. For more information, see Enterprise identity verification.
- Facial recognition by the legal representative: The legal representative completes real-time facial recognition, and verification is completed instantly.
- Enterprise bank account verification: After you upload the business license and corporate bank account information, Alibaba Cloud sends a verification deposit to the corporate account within 1 to 7 business days. Verification is completed automatically after the deposit arrives. This method is suitable when the legal representative cannot complete facial recognition.
- Legal representative Alipay verification: The legal representative completes verification by scanning a QR code with their own real-name Alipay account.
- Public institution verification: If you are changing to a public institution verification and select legal representative Alipay verification, you must upload a copy of the public institution legal person certificate and have the legal representative scan the QR code with their own real-name Alipay account.
- Overseas enterprise verification: If you are changing to an overseas enterprise, select Overseas Institution Certificate on the identity verification page and follow the instructions. Do not perform this operation on the domain name template management page.
Enterprise cancellation scenario: If the enterprise entity associated with your account has been cancelled and this causes transaction restrictions or prevents renewal, you must change the account's real-name verification to the original enterprise's legal representative or a shareholder (as an individual). This scenario requires offline submission of materials for manual review, including the Member Account Holder Change Application Form, a photo of the new entity holder holding their ID card, an Asset Disposal Certificate, and business registration cancellation documents. All materials must be original photographs; scanned copies are not accepted.
Business continuity: If your account has pay-as-you-go products, such as ECS, OSS, SLB, and CDN, maintain a sufficient account balance to prevent service interruptions.

Procedure

Log on to the Identity Verification page in the Alibaba Cloud Account Center, and then click Change to Enterprise Verification.
On the Change to Enterprise Verification page, carefully read and agree to the change agreement. Then, click Initiate Change and complete the Original Verifier Information Verification.
After the Original Verifier Information Verification passes, click Start Now to enter New Enterprise Verification.
Carefully read and agree to the change agreement, and then click Start Phase Two.
Based on the specific situation of the new enterprise, choose a suitable verification method and continue. For more information, see Enterprise identity verification.

Troubleshooting

The page does not redirect after facial recognition or verification succeeds

Browser environment issues: We recommend using Google Chrome in incognito mode. During the process, do not close or refresh the page—wait for the system to redirect automatically.
No redirect after scanning the Alipay QR code: If you completed Alipay QR code verification on your mobile phone, tap Return to App in the mobile Alipay app to trigger the redirect on the computer.

Stuck at the first step

Loop caused by the wrong entry point: If you accidentally entered the "Change Verifier" flow instead of "Change to Enterprise Verification", terminate the current process, return to the identity verification page, and clearly click the Change to Enterprise Verification button.
Information synchronization delay: If a failure is indicated but the change has actually been made, refresh the page or sign out and sign back in to view the latest status.

Recommendations after the change

To maintain the confidentiality of your enterprise information and the security of account access, we recommend that you update your login credentials, including Change your logon email address and changing the account password. This helps prevent the previous individual entity's information from being misused or accessed without authorization.
After the enterprise verification entity is changed, the domain name and ICP filing information do not change automatically and remain under the original verified individual. Manually update the domain name and ICP filing information as needed.
The invoice title defaults to the account's real-name verified entity. After the entity changes, previously issued invoices are not affected, and unissued invoices can be issued with the new entity's information. Before issuing them, you must Manage invoice headers.
Old information shown after successful verification: If individual verification information is still displayed after the change, this may be a data synchronization delay. Sign out and sign back in, or wait a while before checking again.
Restriction prompt pop-up: If a prompt such as a "30-day change restriction" appears after you sign in, you can safely ignore it. Upgrading from individual to enterprise verification is not subject to this restriction, and it does not affect subsequent use.
Status confirmation: If you are unsure whether the change succeeded, check in the Account Center whether the verified entity status shows as Enterprise Verification.

FAQ

What should I do if the original verifier has left or cannot be contacted?

Under normal circumstances, the change must be completed by the original individual verification entity through facial recognition or Alipay verification. If the original verifier has left and cannot be contacted, this is a special scenario. You must submit a ticket to apply for an offline change and prepare the following materials for manual review:

Business license
Social security records of the departed employee
Member Account Holder Change Application Form

Can I change back to individual verification after enterprise verification? How do I remove real-name verification?

Changing back to individual verification: In principle, changing from enterprise verification back to individual verification is not supported. Only in special cases, such as enterprise cancellation, can you apply to change the verification to the individual account of the enterprise's legal representative or a shareholder.
Removing real-name verification: Once real-name verification for an Alibaba Cloud account is completed, it cannot be directly cancelled or removed. To clear the verification information, you can only change the verification entity (for example, from individual to enterprise) or cancel the account.
Account retention: After changing from individual to enterprise, the account itself is retained and only the entity changes. This does not affect your continued use of Alibaba Cloud services.

Is there a fee for changing from individual to enterprise verification?

The verification change itself is free. Alibaba Cloud does not charge any service fee.
Cloud product pricing (such as for ECS and OSS) is the same for individual and enterprise accounts. Renewal prices do not change because of the verification type.
Note: If an ICP filing is involved, the filing must be associated with a qualifying server (such as an ECS instance with a subscription of 3 months or longer). Purchasing this server incurs a cost, but this is unrelated to the verification change itself.

After the original individual verifier changes, does it affect their ability to register a new account or the use of resources in the original account?

New account registration: After the change, the original individual (by ID card or phone number) can register a new Alibaba Cloud personal account, as long as the limit is not reached (a maximum of 6 personal accounts per ID card and 6 accounts per phone number).
Resource operation: Changing the verification entity does not affect the normal operation and use of existing cloud resources (such as ECS, OSS, and SLB) in the account.
Login access: After the change is complete, account ownership transfers to the enterprise, and the original individual's authorization is no longer required to log on. However, the original individual must cooperate with verification during the change process.

Why can't I change to enterprise verification? How do I handle the error "Legal representative information does not match business registration information"?

Information mismatch: If a prompt indicates that the legal representative information does not match the business registration information, this may be due to a delay in the business registry data update or an entry error. Contact online customer service to verify and manually update the enterprise information, and then try again.
Entry point confusion: If the page only shows individual verification options or cannot switch, first click Terminate Process to end the current individual verification application, and then select Change to Enterprise Verification.
Troubleshooting direction: Confirm whether you want to change to a different enterprise, modify the current enterprise information, or resolve another issue. Investigate specific errors together with a screenshot.