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Verify your identity using an enterprise bank card payment

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This method is for standard enterprises, government agencies, and public institutions. Alibaba Cloud, through UnionPay Merchant Services Co., Ltd., transfers an amount between CNY 0 and CNY 1 to your enterprise bank account. To complete the verification, you must enter the exact amount that you received.

Prerequisites

Before you begin

  • A photo of your enterprise's business license duplicate. For an example, see Examples of Unified Social Credit Code certificates.

  • An enterprise bank account, not a personal bank account. The account name must match the enterprise name that is being verified.

  • The Alipay account of the person who is handling the verification. This is used for facial recognition.

Important restrictions

  • The Alibaba Cloud App does not support verifying corporate bank cards for receiving payments.

  • Your enterprise bank account must be able to receive payments so that you can confirm the transfer amount.

  • You have three attempts to enter the correct transfer amount. If you fail all three attempts, you must request a new transfer.

  • You can request a verification transfer, including re-requests, up to five times per day.

Verification steps

  1. Log on to the Alibaba Cloud Identity Verification page. In the Enterprise Verification section, click Verify with Enterprise Bank Card Payment.

  2. Click Upload Photo and upload the photo of your business license. The system automatically detects and populates your enterprise information.

    Note the following when uploading: Upload a recent and valid photo or scan of your business license. Electronic business licenses are not supported. The image must not exceed 8 MB (JPG, JPEG, PNG, and BMP formats are supported). After you fill in and verify the enterprise information, complete the following steps:

    1. Enter bank card information.

    2. Complete facial recognition (the current operator is sufficient; the legal representative is not required).

    3. Review.

    4. Receive the payment to your bank card.

    5. Enter the received amount.

    6. Verification complete.

  3. Carefully check the detected information to ensure that it matches your business license. Add the business operation period.

    The detected information includes Enterprise Name, Unified Social Credit Code, Legal Representative, and Business Operation Period. If any information is incorrect, click Re-upload or Modify Detected Information to make corrections. After you confirm the information, click Next.

  4. Enter your bank account information. You can select your bank from the drop-down list, enter the bank's head office name (do not enter a specific branch), or search by the bank code.

    The Bank Account Number field is required. After you fill in the information, click Confirm Information and Start Facial Recognition to proceed.

    Note

    • If you cannot find your bank, it means that Alibaba Cloud does not currently support transfers to that bank. You must use a different enterprise bank account or another verification method.

    • Enter only the head office name, not a specific branch.

  5. After you confirm your bank card information, you must complete facial recognition using the Alibaba Cloud App or the Taobao App.

    You do not need to log on to scan the QR code. If the current operator is not available, you can share the QR code with the designated person to complete the verification. After the QR code is scanned, click Refresh Status. The system will automatically proceed to review, and this action cannot be undone.

    Note

    The QR code is valid for 30 minutes. You must complete this step promptly.

  6. After your facial recognition is approved, Alibaba Cloud will transfer an amount between CNY 0 and CNY 1 to your enterprise bank account through UnionPay Merchant Services Co., Ltd. The transfer status is displayed on the page. The funds usually arrive on the same day, but the arrival time may vary by bank. If the transfer fails, you can choose to Resend Payment, Change Bank Card, or Abandon Verification.

    The page displays the progress of three steps: Review, Transfer to Your Bank Card, and Transfer from Designated Account to Your Enterprise Bank Card. The transfer status may show Closed or Payment Initiated. You are not required to return the payment. To return it, click the link on the page.

  7. After the transfer succeeds, check the amount received in your enterprise bank account. The amount will be between CNY 0 and CNY 1. Enter the received amount, which is accurate to two decimal places. We recommend entering the amount within 3 days of receiving it. The verification completes after you successfully confirm the amount. You have 3 attempts to enter the correct amount for Confirm Amount. If you fail 3 times, you must request a new transfer.

    The payment usually arrives within 2 hours. If you do not receive the payment within 2 to 3 business days, click Change Bank Card to select a different account, or click Abandon Verification to cancel the process.

    Note

    • You are not required to return the payment that Alibaba Cloud transfers to your enterprise bank account. However, if your finance department requires a return, you can return the payment.

    • If the Confirm Amount button is grayed out and cannot be clicked, check if you have requested multiple transfers. Verify the amount from the latest transfer and ensure that you enter that amount. If you enter an incorrect amount three times, you must request a new transfer. Note that you can request a transfer up to five times per day.

FAQ

What if the enterprise name during verification does not match the registered name?

The enterprise name must exactly match the information on the business license. Otherwise, the identity verification will fail. If you see a message that the names do not match, the mismatch is usually caused by one of the following reasons:

The enterprise name was entered incorrectly

  • Check the enterprise name you entered. Make sure it exactly matches the full name on the business license, including punctuation, capitalization, and spaces.

  • Copy and paste the enterprise name directly from the business license to avoid manual entry errors.

The enterprise name has changed but has not been synchronized

  • First, check your enterprise information in the National Enterprise Credit Information Publicity System. If the information is outdated, wait for the system to update before you proceed with the verification. Alibaba Cloud takes up to 7 business days to synchronize information from the Administration for Market Regulation. If the information in the publicity system is current, contact Customer Service for assistance.

The enterprise type or entity information does not match

  • Confirm that the enterprise type you selected (such as general enterprise or sole proprietorship) matches the information on your business license.

  • For a sole proprietorship, enter the name from the "Name" field on the business license.

Can I use another verification method after I have already requested a payment transfer?

If you have already requested a payment transfer and want to switch to another verification method, click Abandon Verification to cancel the current process. You can then choose a different verification method.

On the Enter Received Amount page, enter the yuan, jiao, and fen of the received amount in the Payment Amount fields (the amount must be accurate to the fen). Then click Confirm Amount. To request a new transfer, click Resend Payment. To change the bank card, click Change Bank Card.

What should I do if the payment transfer fails?

A transfer may fail for the following common reasons:

Bank account does not exist

Carefully check your bank account information to ensure that the account number is correct. If the system still reports that the account does not exist, we recommend that you use a different enterprise bank account or another verification method.

Payment institutions are not supported

This error occurs if your enterprise is a payment institution. This type of enterprise is not supported by the bank transfer verification method. You must select another method to complete your enterprise identity verification.

This bank is not supported

You can try re-entering your bank account information by selecting the bank name from the list. If your bank is not in the drop-down list, it is not supported for this verification method. We recommend that you select another method to complete your enterprise identity verification.

Incorrect bank card information or abnormal bank account status

You must carefully check that the account name, bank account number, and bank name are correct. Ensure that the bank account information you submit is valid.

Why is the "Confirm Amount" button grayed out after I enter the transfer amount?

This can happen if you have requested multiple transfers. You must enter the amount from the most recent transfer. If you enter an incorrect amount three times, you must request a new transfer. You can request a transfer up to five times per day.

I have not received the payment transfer. Can it be expedited?

  • If the status on the current page is Payment transfer initiated, the transfer request was successfully triggered. The transfer cannot be expedited at this stage.

  • The arrival time varies by bank. The payment usually arrives within seven business days of the request, and often on the same day.

Does resubmitting after the transfer status shows "Closed" affect my verification progress?

A transfer status of Closed means only that the current transfer process ended abnormally. It does not mean that the verification failed, and it does not prevent you from requesting a new transfer. You do not need to click Abandon Verification first. If you re-enter the correct enterprise bank account information and click Resend Payment, the system uses your most recent transfer request, and your verification progress does not slow down or roll back. The payment usually arrives on the same day, and within seven days at the latest.

Note

This is different from the FAQ Can I use another verification method after I have already requested a payment transfer?, where clicking Abandon Verification rolls back the verification to the first stage. This FAQ covers resending the payment without abandoning the process, which does not roll back your progress.

What should I do if the enterprise name and the account name do not match during the bank card payment verification?

  • This mismatch usually occurs if the account name is incorrect. First, check whether the account name contains parentheses. If it does, the format of the parentheses (full-width versus half-width) may not match the format that was used when the account was opened. Try changing the parenthesis format.

  • If the account name does not have a special format, the account name registered with the bank might be different from the enterprise name, or the enterprise may have changed its name. In these cases, the bank transfer method is not supported.

How do I return the identity verification payment?

You are not required to return the payment that Alibaba Cloud transfers to your enterprise bank account. However, if your finance department requires a return, you can return the payment by following these steps:

  1. Contact your bank and request to return the identity verification payment to the original sender.

  2. If the bank requires the payee's account information, use the correct return information based on the transfer date.

    For transfers on or after October 24, 2023

    • Payee Name: UnionPay Merchant Services Co., Ltd.

    • Payee Account: 97160078801400002418

    • Receiving Bank: Shanghai Pudong Development Bank, Zhangjiang Science and Technology Sub-branch

    • Bank Location: Shanghai

    • Bank Code: 310290097165

    For transfers before October 24, 2023

    • Payee Name: Zhejiang MYbank Co., Ltd.

    • Payee Account: 8888886111732972

    • Receiving Bank: MYbank

    • Bank Location: Hangzhou, Zhejiang

    • Bank Code: 323331000001

  3. We recommend that you check your bank transaction details to confirm the payment source and amount. Ensure that the returned amount is the same as the original transfer amount.

If you encounter any issues during this process, please contact us for assistance.

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