Facial scan verification for legal representatives

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Facial scan verification for legal representatives is available for all types of enterprise organizations. The legal representative completes verification through their personal Alipay account by using facial recognition. No business license upload or corporate bank transfer is required. The process is simple and fast, making it suitable for newly registered enterprises or scenarios that require quick verification.

Prerequisites

Before you begin

  • Your enterprise name or Unified Social Credit Code

  • The legal representative's personal Alipay account (not an enterprise Alipay account)

  • The legal representative must be available to complete the facial scan.

Important limits

  • The Alibaba Cloud App currently only supports enterprise identity verification using the legal representative's facial scan.

  • The identity information linked to the Alipay account must match that of the legal representative.

Note

This method is recommended for newly registered enterprises because it is not affected by delays in business data synchronization.

Verification steps

You can complete the verification on a computer through the Alibaba Cloud website or the Alibaba Cloud App. If you are not the legal representative, you can scan the QR code with your personal Alipay account and forward it to the legal representative to complete the facial scan.

On a PC

  1. Go to the verification page

    Log on to the Alibaba Cloud Account Center. Go to the Identity Verification page. In the Enterprise Verification section, click Legal Representative Facial Scan.

2. Enter enterprise information

  • Search for your enterprise using the Precise Search By Its Standard Enterprise Name Or Unified Social Credit Code option.

  • Alternatively, Upload A Business License to locate your company.

  • In special cases, you can Manually Enter the standard enterprise name and Unified Social Credit Code.

    In the Legal Representative Facial Scan panel, the verification process includes 4 steps: Enter Enterprise Information, Alipay Scan, Alibaba Cloud Review, and Verification Complete. In the Enter Enterprise Information step, you can search for your enterprise using the precise search box, or click Upload A Business License.

3. Authorize by scanning with Alipay

  • The legal representative scans the QR code with their personal Alipay account. Do not use an enterprise Alipay account. Alternatively, an employee or agent can scan the code with their personal Alipay account and forward it to the legal representative to complete the facial recognition.

    Note

    The QR code is valid for 1 hour. Complete the scan as soon as possible.

    The legal representative facial scan verification process includes four steps: Enter Enterprise Information, Alipay Scan, Alibaba Cloud Review, and Verification Complete. After entering the enterprise information, proceed to the Alipay Scan step, where a QR code is displayed for the legal representative or employee to scan.

    I am the legal representative

    Before the facial recognition, Alipay's Zhima Credit queries your business license information.

    • If you have not yet authorized Zhima Credit, follow these steps.

    How to authorize Zhima Enterprise Credit to access electronic business license information

    When Alipay redirects you to the authorization page, click I am the Legal Representative. This opens the Alipay Electronic Business License miniapp, where you can authorize Zhima Enterprise Credit to access your electronic business license information.

    1. Apply for an electronic business license.

      Electronic business license not downloaded

      1. Click Download License. Allow the Electronic Business License miniapp to access your information. Then, complete the facial recognition on the identity verification page.

        To download an electronic business license in the WeChat mini program:

        1. On the license list page, click Add New Electronic Business License. A prompt explains the download methods for the legal representative, license administrator, and agent roles. Click Download License.

        2. In the authorization dialog, confirm the authorization for the miniapp to access your profile picture, nickname, phone number, name, and ID information. Click Agree.

        3. On the identity verification page, click Agree to Terms and Verify to complete the identity verification.

      2. Open the Electronic Business License app on your phone and follow these steps to download the license:

        1. On the Select Registration Location page, select the province where your enterprise is registered.

        2. In the company list, find the target enterprise and confirm the role is License Administrator.

        3. Select I have read and agree to the License Download Statement and click Download.

        4. On the license verification page, confirm the enterprise information and click Confirm. The initial license password is 123456. Change it promptly.

      Downloaded electronic business license

      Select the electronic business license you want to use and confirm the enterprise information.

      On the License List page of the Electronic Business License miniapp, select the target enterprise. On the License Verification page, enter the License Password (initial password is 123456, change it promptly), and click Confirm.

    2. Authorize Zhima Enterprise Credit to access the license information. After the authorization is successful, click Return to App. You will then be redirected to the authorized page.

    • After you authorize Zhima Credit, you are redirected to the authorized page. Click Agree and Authorize and complete the facial recognition. This completes the enterprise identity verification for your Alibaba Cloud account.

      The authorization page displays the enterprise name and Unified Social Credit Code requested by Alibaba Cloud. After enterprise verification, Alibaba Cloud can obtain the legal representative's name, enterprise name, Unified Social Credit Code or registration number, and verification result. Before proceeding, select the checkboxes to agree to the Statement, Zhima Credit Enterprise Credit Service Agreement, and Service Agreement.

    I am an employee/agent

    Forward the QR code or link to the enterprise's legal representative so they can complete the verification.

    1. Click I am an Employee/Agent. Then, use WeChat or Alipay to forward the QR code to the legal representative.

      image image

    2. The legal representative scans the QR code and authorizes access to the enterprise information.

  1. View the verification result on the Enterprise Real-name Information page in the Account Center. If the facial scan fails, you can choose another verification method or try again.

    The Verification Information tab on the page displays the following fields:

    • Verification Type

    • Verification Completion Time

    • Verified Entity

    • Unified Social Credit Code

    To change the enterprise information, click Enterprise Entity Change or Enterprise Name Update.

On the Alibaba Cloud App

  1. Go to the verification page: Open the Alibaba Cloud App. In the bottom navigation bar, click My. Click your profile picture or account name to go to the Account Management page. Then, click Identity Verification. You can also go to the identity verification page by clicking Verify to Get Benefits on the personal center page.

    imageimage

  2. Enter enterprise information: On the identity verification page, select Legal Representative Facial Scan (Alipay). Choose a method to submit your enterprise information. Review the information carefully and then click Confirm Enterprise Information.

    imageimageimage

  3. Authorize with an Alipay scan: The legal representative must use their personal Alipay account for authorization. Alternatively, an employee or agent can forward the request to the legal representative to complete the facial scan.

    I Am the Legal Representative

    Before the facial scan, Alipay's Zhima Credit needs to query your business license information.

    • If you have not yet authorized Zhima Credit, follow these steps.

    How to authorize Zhima Enterprise Credit to access electronic business license information

    When Alipay redirects to the authorization page, click I am the Legal Representative. This opens the Alipay Electronic Business License miniapp. Authorize Zhima Enterprise Credit to access your electronic business license information.

    1. Apply for an electronic business license.

      Electronic business license not downloaded

      1. Click Download License. Allow the Electronic Business License miniapp to access your information. Then, complete the facial recognition on the identity verification page.image

      2. Select your enterprise's registration location. Then, search for and download the electronic business license.image

      Downloaded electronic business license

      Select the electronic business license you want to use and confirm the enterprise information.

      image

    2. Authorize Zhima Enterprise Credit to access the license information. After successful authorization, click Return to App. You will be redirected to the authorized page.

      image

    • After you authorize Zhima Credit, Alipay redirects to the authorized page. Click Agree and Authorize and complete the facial recognition. This will complete the enterprise identity verification for your Alibaba Cloud account.

      image

    Employee/agent

    Forward the QR code or link to the enterprise's legal representative to complete the verification.

    1. Click I am an Employee/Agent. In the sharing dialog, select a forwarding channel: WeChat, Alipay, or QQ.

    2. The legal representative scans the QR code and authorizes the use of the enterprise information.

  4. After the facial recognition succeeds, the enterprise identity verification for your account is complete. Go to the Account Management page in the Alibaba Cloud App. Click Identity Verification to view the verification information.

    The verification information page displays Verification Type, Verification Name, and ID Number. Sensitive information is masked with asterisks.

FAQ

What if the enterprise name during verification does not match the registered name?

The enterprise name must exactly match the information on the business license. Otherwise, the identity verification will fail. If you see a message that the names do not match, the mismatch is usually caused by one of the following reasons:

The enterprise name was entered incorrectly

  • Check the enterprise name you entered. Make sure it exactly matches the full name on the business license, including punctuation, capitalization, and spaces.

  • Copy and paste the enterprise name directly from the business license to avoid manual entry errors.

The enterprise name has changed but has not been synchronized

  • First, check your enterprise information in the National Enterprise Credit Information Publicity System. If the information is outdated, wait for the system to update before you proceed with the verification. Alibaba Cloud takes up to 7 business days to synchronize information from the Administration for Market Regulation. If the information in the publicity system is current, contact Customer Service for assistance.

The enterprise type or entity information does not match

  • Confirm that the enterprise type you selected (such as general enterprise or sole proprietorship) matches the information on your business license.

  • For a sole proprietorship, enter the name from the "Name" field on the business license.

What should I do if I click "Return to App" after successful authorization but am not redirected to the Zhima Enterprise Credit page?

If this happens, follow these steps to troubleshoot and resolve the issue:

  1. Confirm your Alipay account type: Make sure you are scanning the QR code with a personal Alipay account. If not, switch to a personal Alipay account and try again.

  2. Rescan the QR code: If you are using a personal Alipay account but still cannot access the Zhima Enterprise Credit page, try rescanning the facial scan verification QR code.

If you encounter any special issues during the process, please contact us directly for assistance.