ACK delivers container service system event notifications and monitoring alert notifications through Message Center and alerting channels. Configure contacts properly so you do not miss important notifications that affect cluster stability.
How it works
ACK uses two notification channels:
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Message Center (https://notifications-intl.console.aliyun.com): Delivers internal messages, text messages, and emails. Manage contacts on the Message Center - Manage Contacts page.
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Alerting channels: Deliver text messages, emails, and chatbot messages. Configure alert rules, contacts, and contact groups in alert management.
Each notification type uses a specific channel:
| Notification type | Description | Channel |
|---|---|---|
| ACK system events | Events from ACK clusters, sent to account contacts by default. If alert configuration is enabled, also delivered to Event Center and alerting channels. | Message Center (and alerting channels, if enabled) |
| Monitoring alerts | Alerts from the ACK O&M monitoring data pipeline. | Alerting channels only |
Supported message types
ACK supports four message types, each with a different configuration path:
| Message type | Description | Where to configure |
|---|---|---|
| Internal message | Delivered to Alibaba Cloud Message Center. | Message Center - Manage Contacts |
| Text message | Sent through official Alibaba Cloud carrier channels. | Message Center - Manage Contacts, or the Alert Contacts page in the ACK console |
| Sent through official Alibaba Cloud channels. | Message Center - Manage Contacts, or the Alert Contacts page in the ACK console | |
| Chatbot message | Supports DingTalk, WeCom, and Lark chatbots. | Alert Contacts page in the ACK console |
Chatbot addresses require these prefixes:
| Chatbot | Address prefix |
|---|---|
| DingTalk | https://oapi.dingtalk.com |
| WeCom | https://qyapi.weixin.qq.com |
| Lark | https://open.feishu.cn or https://open.larksuite.com |
Configure contacts
System event notifications
System event notifications go to account contacts by default.
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Add contacts: Go to Message Center - Manage Contacts to add contacts and set their notification types.
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Configure message receiving: Set notification methods and recipients per message type. See Manage basic message receiving.
Monitoring alerts
To receive monitoring alerts, set up contacts and contact groups in the ACK console.
Contacts and contact groups
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Contact: A recipient with one or more contact methods (phone number, email, or chatbot URL). Notifications are sent to all configured methods simultaneously.
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Contact group: A set of contacts. A contact must belong to at least one group to receive notifications. Contacts and groups have a many-to-many relationship.
If no default contact group exists, ACK creates one named Default Contact Group from your Alibaba Cloud account information.
Steps
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In the ACK console, go to Alert Contacts in the left-side navigation pane.
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Create contacts or contact groups under Contact Management or Contact Group Management.
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Associate contacts or contact groups with specific notifications through event subscriptions. See Enable alert management.