AlicomAgentCallReport - Call record-Artificial Intelligence Cloud Call Service(AICCS)-阿里云帮助中心

You can subscribe to call record messages (AlicomAgentCallReport) from the Intelligent Communications Agent by using the batch HTTP push method. After a call completes, you receive details such as the caller and callee numbers, call start time, call end time, call duration, and real-time voice ASR duration.

Protocol

Category	Description
Protocol	HTTP + JSON
Encoding	UTF-8

Request

The request payload is a JSON array.

Request example

[{
  "taskId": "1181**************",
  "detailId": "9662*************",
  "batchId": "B202******",
  "callId": "10000161****^1000018****",
  "outId": "123456",
  "startTime": "2025-06-01 10:00:00",
  "endTime": "2025-06-01 10:05:30",
  "duration": 330,
  "statusCode": "200010",
  "smartStatusCode": "ANSWERED",
  "statusMsg": "Call ended normally",
  "caller": "05710000*****",
  "realCaller": "0571********",
  "callee": "139********",
  "hangupDirection": "User",
  "originateTime": "2025-06-01 09:59:45",
  "ringTime": "2025-06-01 09:59:50",
  "bRingTime": "2025-06-01 09:59:52",
  "bStartTime": "2025-06-01 09:59:55",
  "bEndTime": "2025-06-01 10:05:25",
  "bDuration": 320,
  "bOriginateTime": "2025-06-01 09:59:48"
}]

Parameters

Parameter	Type	Example	Description
taskId	String	1181**************	The task ID.
detailId	String	9662*************	The task detail ID.
batchId	String	B202******	The task batch ID.
callId	String	10000161**^1000018**	The call ID.
outId	String	123456	Contains the `outId` that you provided in the initial call request.
startTime	String	2025-06-01 10:00:00	The time the callee answered the call. This field is null if the call was not answered. Format: `yyyy-MM-dd HH:mm:ss`.
endTime	String	2025-06-01 10:05:30	The time the call ended. This field is null if the call did not connect. Format: `yyyy-MM-dd HH:mm:ss`.
duration	Integer	330	The call duration in seconds. This value is 0 if the call did not connect.
statusCode	String	200010	The call result status code. For more information, see Call status codes.
smartStatusCode	String	ANSWERED	The smart call result status code. For more information, see Intelligent status codes.
statusMsg	String	Call ended normally	A description of the result.
caller	String	05710000*****	The service instance number.
realCaller	String	0571********	The actual caller number.
callee	String	139********	The callee number.
hangupDirection	String	User	The party that hung up. Valid values: `User` `Machine`
originateTime	String	2025-06-01 09:59:45	The time the voice service initiated the call to the carrier. Format: `yyyy-MM-dd HH:mm:ss`.
ringTime	String	2025-06-01 09:59:50	The time the caller starts hearing the ringback tone. This field is null if the callee's phone did not ring. Format: `yyyy-MM-dd HH:mm:ss`.

Response

Response example
```
{
  "code": 0,
  "msg": "Success"
}
```
Parameters
Parameter
Type
Required
Description
Example
code
Number
Yes
The response code. A value of 0 indicates you successfully received the message.
0
msg
String
No
The response message.
Success

Note

Your endpoint must return an HTTP 200 status code to acknowledge receipt of the message. The system only verifies that the code in your response is a number and does not validate the content. If the service receives an HTTP status code other than 200 or the request times out, it will retry the push.
If your endpoint fails to process the message due to a system error, return an HTTP 5xx status code.

Push retries

If an initial delivery attempt fails, the service retries up to three more times at 1, 5, and 10-minute intervals. If all three retries fail, no further attempts are made.

Parameter	Type	Required	Description	Example
code	Number	Yes	The response code. A value of `0` indicates you successfully received the message.	0
msg	String	No	The response message.	Success