AddHotlineNumber-Artificial Intelligence Cloud Call Service(AICCS)-阿里云帮助中心

Invoke the AddHotlineNumber API to add a hotline number.

Operation description

Note

Hotline numbers are for inbound and outbound calls only.

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Test

RAM authorization

No authorization for this operation. If you encounter issues with this operation, contact technical support.

Request parameters

Parameter	Type	Required	Description	Example
InstanceId	string	Yes	The Artificial Intelligence Cloud Call Service (AICCS) instance ID. You can obtain it in the Intelligent Contact Center console.	ccc_xp_pre-cn-***
HotlineNumber	string	Yes	Hotline number.	05710000****
Description	string	Yes	Description of the number.	热线号码
EnableInbound	boolean	Yes	Indicates whether the number is used for inbound calls.	true
InboundFlowId	integer	No	The IVR flow ID for inbound calls. You can obtain it on the SaaS Workbench > Channel Integration > IVR Flow Management page.	123456
EnableOutbound	boolean	Yes	Whether it is used for outbound calls.	true
OutboundAllDepart	boolean	Yes	Whether outbound calls apply to all departments under the instance.	true
EnableInboundEvaluation	boolean	Yes	Whether inbound satisfaction evaluation is enabled.	true
EnableOutboundEvaluation	boolean	Yes	Indicates whether outbound call satisfaction evaluation is enabled.	true
EvaluationLevel	integer	No	Satisfaction Level. Valid values: 2: Two-level (Satisfied, Not satisfied) 3: Three-level (Satisfied, Neutral, Not satisfied) 4: Four-level (Very satisfied, Satisfied, Neutral, Not satisfied) 5: Five-level (Very satisfied, Satisfied, Neutral, Not satisfied, Very poor)	2
OutboundRangeList	array<object>	No	Outbound call effective scope.
	object	No	Outbound call effective scope.
GroupIdList	array	No	List of effective skill groups. Note If the skill group list is empty, the setting applies to the entire department. Otherwise, it applies only to the specified skill groups under the department.
	integer	No	Skill group ID.	1234
DepartmentId	integer	No	Effective department ID.	123456

Response elements

Element	Type	Description	Example
	object	Schema of Response
RequestId	string	The request ID.	EE339D98-9BD3-4413-B165
Message	string	Description of the status code.	OK
HttpStatusCode	integer	The HTTP status code.	200
Code	string	The status code. A value of "Success" indicates that the request succeeded.	Success
Success	boolean	Indicates whether the API call succeeded.	true

Examples

Success response

JSON format

{
  "RequestId": "EE339D98-9BD3-4413-B165",
  "Message": "OK",
  "HttpStatusCode": 200,
  "Code": "Success",
  "Success": true
}

Error codes

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.