GetAgentBasisStatus-Artificial Intelligence Cloud Call Service(AICCS)-阿里云帮助中心

Operation description

Before invoking this API, ensure that you have activated the service and created an instance.
If you need to provide agent or department information, refer to the guidance in the Request Parameters section.

Queries per second (QPS) limit

Per-user invocation frequency: 100 times per second.
API-wide invocation frequency: 100 times per second.

Note

If the total invocations from multiple users exceed the API-wide frequency limit, throttling will be triggered.

Try it now

Try this API in OpenAPI Explorer, no manual signing needed. Successful calls auto-generate SDK code matching your parameters. Download it with built-in credential security for local usage.

Test

RAM authorization

No authorization for this operation. If you encounter issues with this operation, contact technical support.

Request parameters

Parameter	Type	Required	Description	Example
InstanceId	string	Yes	The Artificial Intelligence Cloud Call Service (AICCS) instance ID. You can obtain it in the Instance Management section of the left-side navigation pane in the Artificial Intelligence Cloud Call Service console.	ccc_xp_pre-cn-***
StartDate	integer	No	The UNIX timestamp of the start date. Unit: milliseconds.	1615083365000
EndDate	integer	No	End Datetime UNIX timestamp. Unit: milliseconds.	1617761765000
PageSize	integer	No	The number of entries per page. The value must be greater than 0. Default value: 20.	20
CurrentPage	integer	No	The current page number. The value must be greater than 0. Default value: 1.	1
AgentIds	array	No	A list of agent IDs.
	integer	No	Agent ID. You can invoke the GetAgent API and check the AgentId field in the response parameters to obtain the agent ID.	["2256**","2257**"]
DepIds	array	No	A list of department IDs.
	integer	No	The department ID. You can invoke the GetAllDepartment API and view the DepartmentId field in the response to obtain the department ID.	["6083**","6084**"]

Response elements

Element	Type	Description	Example
	object	Schema of Response
RequestId	string	Request ID.	EE338D98-9BD3-4413-B165
Message	string	Status code description.	OK
Data	object	Data list.
TotalNum	integer	Total number of records.	4
PageNum	integer	Current page number.	1
PageSize	integer	Page size.	2000
Rows	string	The information is a JSON string of the List type.	{"tenant_id":"905","servicer_id":"73**","tenant_name":"测试","recordgmtmodified":"2021-04-01 11:36:50","pk_id":"7320372021","statusstarttime":"2021-04-01 11:36:50","recordgmtcreate":"2021-04-01 10:06:24","department_id":"94**","department_name":"测试技能组","lstlogintime":"2021-04-01 10:06:24","date_id":"20210401","triggerreason":"3","servicer_status":"D","assignstatus":"1","servicerreal_name":"xx","servicerstatusname":"签出","fstlogintime":"2021-04-01 10:06:24","servicer_name":"xx"}
Code	string	The status code. A return value of 200 indicates that the request succeeded.	200
Success	string	Indicates whether the API was invoked successfully. Valid values: true: Succeeded. false: Failed.	true

Parameter Guide for the returned Rows parameter:

servicer_id: Agent ID  
servicer_name: Agent name  
servicer_real_name: Agent real name  
department_id: Department ID  
department_name: Department name  
servicer_status: Hotline agent status  
servicer_status_name: Hotline agent status name  
status_start_time: Status start time  
assign_status: Assignment status  
rest_type: Break type

Examples

Success response

JSON format

{
  "RequestId": "EE338D98-9BD3-4413-B165",
  "Message": "OK",
  "Data": {
    "TotalNum": 4,
    "PageNum": 1,
    "PageSize": 2000,
    "Rows": "{\"tenant_id\":\"905\",\"servicer_id\":\"73****\",\"tenant_name\":\"测试\",\"recordgmtmodified\":\"2021-04-01 11:36:50\",\"pk_id\":\"7320372021****\",\"statusstarttime\":\"2021-04-01 11:36:50\",\"recordgmtcreate\":\"2021-04-01 10:06:24\",\"department_id\":\"94****\",\"department_name\":\"测试技能组\",\"lstlogintime\":\"2021-04-01 10:06:24\",\"date_id\":\"20210401\",\"triggerreason\":\"3\",\"servicer_status\":\"D\",\"assignstatus\":\"1\",\"servicerreal_name\":\"xx\",\"servicerstatusname\":\"签出\",\"fstlogintime\":\"2021-04-01 10:06:24\",\"servicer_name\":\"xx\"}"
  },
  "Code": "200",
  "Success": "true"
}

Error codes

HTTP status code	Error code	Error message	Description
500	SystemError	A system error occurred. Please contact the administrator.

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.