GetAgentServiceStatus

• Before invoking this API, ensure that you have activated the service and created an instance.

• If you need to provide agent or department information, refer to the guidance in the Request Parameters section.

Queries per second (QPS) limits

• Per-user invocation frequency: 100 queries per second.

• API-wide invocation frequency: 100 queries per second.

Parameter Guide for the returned Rows parameter:

date_id: Date  
hour_id: Hour  
minute_id: Minute—5-minute intervals, such as 05, 10, 00, 15  
servicer_id: Agent ID  
servicer_name: Agent Name  
servicer_real_name: Agent Real Name  
department_id: Department ID  
department_name: Department Name  
tenant_id: Tenant ID  
tenant_name: Tenant Name  
online_direct_ready_cnt: Service volume directly accepted by the agent (direct connection)  
online_transfer_ready_cnt: Service volume accepted after transfer-in  
online_transfer_in_give_up_cnt: User abandonment count after transfer (not accepted)  
online_transfer_out_cnt: Total transfer-out count (it is recommended to obtain this metric directly via the mark action recorded in the product)  
online_direct_give_up_cnt: Abandonment count (direct connection)—requests directly abandoned  
online_transfer_give_up_cnt: Abandonment count (transfer-in)—abandoned after transfer-in  
online_10s_direct_ready_cnt: Service volume accepted within 10 seconds (direct connection)  
online_10s_transfer_ready_cnt: Service volume accepted within 10 seconds (transfer-in)  
online_20s_direct_ready_cnt: Service volume accepted within 20 seconds (direct connection)  
online_20s_transfer_ready_cnt: Service volume accepted within 20 seconds (transfer-in)  
online_30s_direct_ready_cnt: Service volume accepted within 30 seconds (direct connection)  
online_30s_transfer_ready_cnt: Service volume accepted within 30 seconds (transfer-in)  
online_40s_direct_ready_cnt: Service volume accepted within 40 seconds (direct connection)  
online_40s_transfer_ready_cnt: Service volume accepted within 40 seconds (transfer-in)  
online_60s_direct_ready_cnt: Service volume accepted within 60 seconds (direct connection)  
online_60s_transfer_ready_cnt: Service volume accepted within 60 seconds (transfer-in)  
online_service_time_len: Total service duration—the time from when the agent started serving to when the service ended (if a change owner occurred, the service end time equals the transfer time), corresponding to the skill group  
online_direct_wait_len: Total waiting duration (direct connection)—from queue entry to acceptance for direct connections  
online_transfer_wait_len: Total waiting duration (transfer-in)—from queue entry to acceptance for transfer-ins  
online_direct_give_up_len: Total abandonment duration (direct connection)—from queue entry to abandonment for direct connections  
online_transfer_give_up_len: Total abandonment duration (transfer-in)—from queue entry to abandonment for transfer-ins (if abandonment occurs, its duration is counted under the last target skill group)  
online_direct_response_len: Response duration (direct connection)—average Recency between the Membership’s message and the agent’s reply  
online_transfer_response_len: Response duration (transfer-in)—average Recency between the Membership’s message and the agent’s reply  
online_direct_response_times: Response Count (direct connection)—number of intervals between the Membership’s message and the agent’s reply  
online_transfer_response_times: Response Count (transfer-in)—number of intervals between the Membership’s message and the agent’s reply  
online_satis_cnt: Satisfied Count—based on touch evaluations  
online_simple_cnt: Neutral Count—based on touch evaluations  
online_unsatis_cnt: Dissatisfied Count—based on touch evaluations  
t_login: Total logon duration  
t_rest: Total break duration