GetOnlineSeatInformation-Artificial Intelligence Cloud Call Service(AICCS)-阿里云帮助中心

Operation description

Before invoking this API, ensure that you have activated the service and created an instance.
If you need to specify agent or department information, refer to the guidance in the Request Parameters section.

Queries per second (QPS) limits

Per-user invocation frequency: 100 times per second.
API-wide invocation frequency: 100 times per second.

Note

Throttling is triggered if the total invocations from multiple users exceed the API-wide frequency limit.

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Test

RAM authorization

No authorization for this operation. If you encounter issues with this operation, contact technical support.

Request parameters

Parameter	Type	Required	Description	Example
InstanceId	string	Yes	AICCS instance ID. You can obtain it from Instance Management in the left-side navigation pane of the Artificial Intelligence Cloud Call Service console.	ccc_xp_pre-cn-***
StartDate	integer	No	Start date UNIX timestamp. Unit: milliseconds.	1615083365000
EndDate	integer	No	End date UNIX timestamp. Unit: milliseconds.	1617761765000
PageSize	integer	No	Page size. The value must be greater than 0. Default value: 20.	20
CurrentPage	integer	No	Current page number. The value must be greater than 0. Default value: 1.	1
AgentIds	array	No	List of agent IDs.
	integer	No	Agent ID. You can invoke the GetAgent API and view the AgentId in the response parameters to obtain the agent ID.	111
DepIds	array	No	List of department IDs.
	integer	No	Department ID. You can invoke the GetAllDepartment API and check the DepartmentId field in the response to obtain the department ID.	123

Response elements

Element	Type	Description	Example
	object	Schema of Response
RequestId	string	Request ID.	EE338D98-9BD3-4413-B165
Message	string	Status code description.	successful
Data	object	Data list.
TotalNum	integer	Total number of records.	4
PageNum	integer	Current page number.	1
PageSize	integer	Page size.	2000
Rows	string	The information is a JSON string of the List type.	{"tenant_id":"905","max_service_num":"3","servicer_id":"36**","tenant_name":"非单元测试化BU","record_gmt_modified":"2021-04-01 23:20:03","pk_id":"3690012021","record_gmt_create":"2021-04-01 23:19:55","department_id":"10**"}
Code	string	Status code. A return value of 200 indicates that the request succeeded.	200
Success	string	Indicates whether the API call succeeded. Valid values: true: Succeeded. false: Failed.	true

Parameter Guide for the returned Rows parameter:

department_id: Department ID  
tenant_id: Tenant ID  
tenant_name: Tenant name  
current_service_num: Current service capacity  
max_service_num: Maximum service capacity  
max_speci_ability_num: Whale 吞 Plus 1—current maximum usable capacity  
current_speci_ability_num: Whale 吞 Plus 1—currently used capacity  
speci_ability_status: Whale 吞 Plus 1—current status; n0: assignment paused, n1: assignable  
servicer_status_name: Hotline agent name  
fst_login_time: Earliest logon time of the day  
lst_login_time: Latest logon time of the day  
servicer_rest_cnt: Number of short breaks

Examples

Success response

JSON format

{
  "RequestId": "EE338D98-9BD3-4413-B165",
  "Message": "successful",
  "Data": {
    "TotalNum": 4,
    "PageNum": 1,
    "PageSize": 2000,
    "Rows": "{\"tenant_id\":\"905\",\"max_service_num\":\"3\",\"servicer_id\":\"36****\",\"tenant_name\":\"非单元测试化BU\",\"record_gmt_modified\":\"2021-04-01 23:20:03\",\"pk_id\":\"3690012021****\",\"record_gmt_create\":\"2021-04-01 23:19:55\",\"department_id\":\"10****\"}"
  },
  "Code": "200",
  "Success": "true"
}

Error codes

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.