QueryConversationDetailInfo-阿里云帮助中心

Gets call details.

Operation description

This API retrieves call details. You can also view these details on the call task management > details > execution history > completed > call details page.
Before calling this API, make sure you have created a call task and imported called number data.
You can create a call task and import called number data either on the call task management page or by using the CreateAiCallTask and ImportTaskNumberDatas APIs.

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RAM authorization

The table below describes the authorization required to call this API. You can define it in a Resource Access Management (RAM) policy. The table's columns are detailed below:

Action: The actions can be used in the Action element of RAM permission policy statements to grant permissions to perform the operation.
API: The API that you can call to perform the action.
Access level: The predefined level of access granted for each API. Valid values: create, list, get, update, and delete.
Resource type: The type of the resource that supports authorization to perform the action. It indicates if the action supports resource-level permission. The specified resource must be compatible with the action. Otherwise, the policy will be ineffective.
- For APIs with resource-level permissions, required resource types are marked with an asterisk (*). Specify the corresponding Alibaba Cloud Resource Name (ARN) in the Resource element of the policy.
- For APIs without resource-level permissions, it is shown as All Resources. Use an asterisk (*) in the Resource element of the policy.
Condition key: The condition keys defined by the service. The key allows for granular control, applying to either actions alone or actions associated with specific resources. In addition to service-specific condition keys, Alibaba Cloud provides a set of common condition keys applicable across all RAM-supported services.
Dependent action: The dependent actions required to run the action. To complete the action, the RAM user or the RAM role must have the permissions to perform all dependent actions.

Action

Access level

Resource type

Condition key

Dependent action

aiccs:QueryConversationDetailInfo

get

*All Resource

*

None

Request parameters

Parameter	Type	Required	Description	Example
TaskId	string	Yes	The task ID. You can find this ID on the call task management page or get it by calling the QueryAiCallTaskPage operation.	138************
DetailId	string	Yes	The detail ID. You can find this ID in the upper-left corner of the page by navigating to call task management > details > execution history > completed > call details, or get it by calling the QueryAiCallDetailPage operation.	9662*************
BatchId	string	Yes	The batch ID. This ID is returned by the ImportTaskNumberDatas operation when you import callee data. You can view this ID on the execution history page by navigating to call task management > details.	139*********216

Response elements

Element	Type	Description	Example
	object
AccessDeniedDetail	string	The details of the access denial.	None
Message	string	The status code message.	成功
RequestId	string	The request ID.	F2051E18-FF3F-5C08-8D24-6F150D2AF757
Data	object	The response data.
CallerPhone	string	The caller number.	0571*******
CallResult	string	The call result. Valid values: `CALL_FORWARDING`: Call forwarding. `INCOMING_CALL_BARRED`: Incoming call barred. `CALL_REJECTED`: Call rejected. `ANSWERED`: Answered by user. `USER_BUSY`: Called party busy. `POWERED_OFF`: Powered off. `NO_USER_RESPONSE`: Out of service area. `OPERATOR_BLOCK`: Blocked by carrier. `OTHERS`: Other. `SUSPEND`: Suspended. `CANCEL`: Canceled by caller. `INVALID_NUMBER`: Invalid number. `UNAVAILABLE`: Temporarily unavailable. `NETWORK_BUSY`: Network busy. `NO_ANSWER`: No answer.	ANSWERED
StatusMsg	string	The status message returned by the carrier.	呼叫结束（双呼）
StartCallTime	integer	The timestamp when the call was initiated, in milliseconds.	123123123123123
MajorIntent	string	The primary intent.	D
CallId	string	The unique call ID.	1231231231213^11231231231
FailedReason	string	The failure reason.	主动取消
Duration	integer	The duration of the call, in seconds. If the call was not connected, the value is 0.	16
HangupDirection	string	The party that hung up. Valid values: 0: user. 1: assistant.	用户
StatusCode	string	The call status code. For more information, see Call status codes for the voice service.	200005
CalledPhone	string	The called number.	186******
Variables	array<object>	A list of variables associated with the call task.
	object	A variable from the call task.
Required	boolean	Indicates whether the variable is required. Valid values: `true`: The variable is required. `false`: The variable is optional.	false
Value	string	The variable value.	张三
Id	string	The variable ID.	22
Key	string	The variable key.	name
Source	string		示例值
Name	string	The variable name.	姓名
RecordingFileDownloadUrl	string	The download URL for the recording file. This parameter is returned only after the recording file is generated.	https://********
ReleaseTime	integer	The timestamp when the call ended, in milliseconds.	98
PickUpTime	integer	The timestamp when the call was answered, in milliseconds.	1754617273000
OutId	string	The business-specific ID that is passed in. You can use this unique ID to associate the call with your business.	bb3bc32d-54b8-49c4-80d3-61583417d22e
ConversationRecord	string	The conversation record. The structure is a JSON array in which entries are sorted by time. Example: `[ { "content":"Conversation content", "role":"Role", // Valid values: user, assistant } ]`	[ { "content": "111您好，年龄222，性别男，我这边是汽车的官方顾问，我们新出了一款车型为；已经上市了，售价万元起，*分钟破台，您看要不了解一下？", "role": "assistant" }, { "content": "<客户打断>哎，你是谁？", "role": "user" }, { "content": "<客户打断>你再说一遍。", "role": "user" }, { "content": "哎，我没听清。", "role": "user" }, { "content": "你在说什么？", "role": "user" }, { "content": "您好，", "role": "assistant" }, { "content": "我是汽车总部销售服务顾问。", "role": "assistant" }, { "content": "我们最近推出了一款新车，想了解一下您是否对这款车型感兴趣？", "role": "assistant" }, { "content": "<客户打断>哎，那我是谁？", "role": "user" }, { "content": "你在说什么呢？", "role": "user" }, { "content": "抱歉打扰了，111先生。", "role": "assistant" }, { "content": "祝您生活愉快！再见！", "role": "assistant" } ]
OutputTags	array<object>	A list of output tags.
	object	A single output tag.
OutputTagDescription	string	The tag description.	评估客户对车型的兴趣和购买可能性
OutputTagName	string	The tag name.	客户意向度
OutputTagValue	string	The tag value.	["高（非常积极，大概率转化）"]
Id	string	The tag ID.	9ca2*****************************
Code	string	The status code.	OK
Success	boolean	Indicates whether the request was successful. Valid values: true: The request was successful. false: The request failed.	true

Examples

Success response

JSON format

{
  "AccessDeniedDetail": "None",
  "Message": "成功",
  "RequestId": "F2051E18-FF3F-5C08-8D24-6F150D2AF757",
  "Data": {
    "CallerPhone": "0571*******",
    "CallResult": "ANSWERED",
    "StatusMsg": "呼叫结束（双呼）",
    "StartCallTime": 123123123123123,
    "MajorIntent": "D",
    "CallId": "1231231231213^11231231231",
    "FailedReason": "主动取消",
    "Duration": 16,
    "HangupDirection": "用户",
    "StatusCode": "200005",
    "CalledPhone": "186******",
    "Variables": [
      {
        "Required": false,
        "Value": "张三",
        "Id": "22",
        "Key": "name",
        "Source": "示例值",
        "Name": "姓名"
      }
    ],
    "RecordingFileDownloadUrl": "https://********",
    "ReleaseTime": 98,
    "PickUpTime": 1754617273000,
    "OutId": "bb3bc32d-54b8-49c4-80d3-61583417d22e\n",
    "ConversationRecord": "[\n  {\n    \"content\": \"111您好，年龄222，性别男，我这边是**汽车的官方顾问，我们新出了一款车型为**；**已经上市了，售价**万元起，**分钟破*台，您看要不了解一下？\",\n    \"role\": \"assistant\"\n  },\n  {\n    \"content\": \"<客户打断>哎，你是谁？\",\n    \"role\": \"user\"\n  },\n  {\n    \"content\": \"<客户打断>你再说一遍。\",\n    \"role\": \"user\"\n  },\n  {\n    \"content\": \"哎，我没听清。\",\n    \"role\": \"user\"\n  },\n  {\n    \"content\": \"你在说什么？\",\n    \"role\": \"user\"\n  },\n  {\n    \"content\": \"您好，\",\n    \"role\": \"assistant\"\n  },\n  {\n    \"content\": \"我是**汽车总部销售服务顾问。\",\n    \"role\": \"assistant\"\n  },\n  {\n    \"content\": \"我们最近推出了一款新车**，想了解一下您是否对这款车型感兴趣？\",\n    \"role\": \"assistant\"\n  },\n  {\n    \"content\": \"<客户打断>哎，那我是谁？\",\n    \"role\": \"user\"\n  },\n  {\n    \"content\": \"你在说什么呢？\",\n    \"role\": \"user\"\n  },\n  {\n    \"content\": \"抱歉打扰了，111先生。\",\n    \"role\": \"assistant\"\n  },\n  {\n    \"content\": \"祝您生活愉快！再见！\",\n    \"role\": \"assistant\"\n  }\n]",
    "OutputTags": [
      {
        "OutputTagDescription": "评估客户对车型的兴趣和购买可能性",
        "OutputTagName": "客户意向度",
        "OutputTagValue": "[\"高（非常积极，大概率转化）\"]",
        "Id": "9ca2*****************************"
      }
    ]
  },
  "Code": "OK",
  "Success": true
}

Error codes

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.