QueryConversationDetailInfo-Artificial Intelligence Cloud Call Service(AICCS)-阿里云帮助中心

Queries the details of a call.

Operation description

You can use this operation to query call details. You can also view call details in the Call Task Management > Details > Execution Records > Completed > Call Details page.
Before calling this operation, make sure that you have created a call task and imported callee data.
If you do not have a created call task, create a call task and import callee data on the Call Task Management page, or use the CreateAiCallTask and ImportTaskNumberDatas operations to create a call task and import callee data.

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RAM authorization

The table below describes the authorization required to call this API. You can define it in a Resource Access Management (RAM) policy. The table's columns are detailed below:

Action: The actions can be used in the Action element of RAM permission policy statements to grant permissions to perform the operation.
API: The API that you can call to perform the action.
Access level: The predefined level of access granted for each API. Valid values: create, list, get, update, and delete.
Resource type: The type of the resource that supports authorization to perform the action. It indicates if the action supports resource-level permission. The specified resource must be compatible with the action. Otherwise, the policy will be ineffective.
- For APIs with resource-level permissions, required resource types are marked with an asterisk (*). Specify the corresponding Alibaba Cloud Resource Name (ARN) in the Resource element of the policy.
- For APIs without resource-level permissions, it is shown as All Resources. Use an asterisk (*) in the Resource element of the policy.
Condition key: The condition keys defined by the service. The key allows for granular control, applying to either actions alone or actions associated with specific resources. In addition to service-specific condition keys, Alibaba Cloud provides a set of common condition keys applicable across all RAM-supported services.
Dependent action: The dependent actions required to run the action. To complete the action, the RAM user or the RAM role must have the permissions to perform all dependent actions.

Action

Access level

Resource type

Condition key

Dependent action

aiccs:QueryConversationDetailInfo

get

*All Resource

*

None

Request parameters

Parameter	Type	Required	Description	Example
TaskId	string	Yes	The task ID. View the task ID on the Call Task Management page or retrieve it by calling the QueryAiCallTaskPage operation.	138************
DetailId	string	Yes	The task detail ID. View the task detail ID in the upper-left corner of the Call Task Management > Details > Execution Records > Completed > Call Details page, or retrieve it by calling the QueryAiCallDetailPage operation.	9662*************
BatchId	string	Yes	The task batch ID. This is the batch ID returned when callee data is imported. View the task batch ID on the Call Task Management > Details > Execution Records page, or use the batch ID returned when importing callee data by calling the ImportTaskNumberDatas operation.	139*********216

Response elements

Element	Type	Description	Example
	object
AccessDeniedDetail	string	The access denied details.	None
Message	string	The description of the status code.	OK
RequestId	string	The request ID.	F2051E18-FF3F-5C08-8D24-6F150D2AF757
Data	object	The returned data.
CallerPhone	string	The caller number.	0571*******
CallResult	string	The call result. Valid values: CALL_FORWARDING: Call forwarding. INCOMING_CALL_BARRED: Incoming call barred. CALL_REJECTED: Call rejected. ANSWERED: Answered by user. USER_BUSY: Callee busy. POWERED_OFF: Powered off. NO_USER_RESPONSE: Out of service area. OPERATOR_BLOCK: Blocked by carrier. OTHERS: Other status. SUSPEND: Service suspended. CANCEL: Canceled by caller. INVALID_NUMBER: Invalid number. UNAVAILABLE: Temporarily unavailable. NETWORK_BUSY: Network busy. NO_ANSWER: No answer.	ANSWERED
StatusMsg	string	The call status information returned by the carrier.	Call ended (dual call)
StartCallTime	integer	The time when the call started. This value is a UNIX timestamp in milliseconds.	123123123123123
MajorIntent	string	The major intent.	D
CallId	string	The unique ID of the call.	1231231231213^11231231231
FailedReason	string	The failure reason.	Actively canceled
Duration	integer	The call duration, in seconds. The value is 0 if the call is not connected.	16
HangupDirection	string	The hangup direction. Valid values: 0: User. 1: Robot.	User
StatusCode	string	The call status code. For more information, see Call status codes in Voice Messaging.	200005
CalledPhone	string	The callee number.	186******
Variables	array<object>	The list of call variables. These are the call variables associated with the call task you created.
	object	The call variable information.
Required	boolean	Indicates whether the variable is required. Valid values: true: Required. false: Not required.	false
Value	string	The variable value.	John
Id	string	The variable ID.	22
Key	string	The variable key.	name
Source	string	The variable source.	Sample value
Name	string	The variable name.	Name
RecordingFileDownloadUrl	string	The download URL of the recording file. This field is available only after a recording file is generated.	https://********
ReleaseTime	integer	The time when the call ended. This value is a UNIX timestamp in milliseconds.	98
PickUpTime	integer	The time when the call was answered. This value is a UNIX timestamp in milliseconds.	1754617273000
OutId	string	The external business serial number. You can use a unique ID for business association.	bb3bc32d-54b8-49c4-80d3-61583417d22e
ConversationRecord	string	The chat record information. The structure is a JSON array, and the chat records are sorted in chronological order. The format is as follows: `[ { "content":"Chat content", "role":"Role",//Valid values: user, assistant (robot) } ]`	[ { "content": "111您好，年龄222，性别男，我这边是汽车的官方顾问，我们新出了一款车型为；已经上市了，售价万元起，*分钟破台，您看要不了解一下？", "role": "assistant" }, { "content": "<客户打断>哎，你是谁？", "role": "user" }, { "content": "<客户打断>你再说一遍。", "role": "user" }, { "content": "哎，我没听清。", "role": "user" }, { "content": "你在说什么？", "role": "user" }, { "content": "您好，", "role": "assistant" }, { "content": "我是汽车总部销售服务顾问。", "role": "assistant" }, { "content": "我们最近推出了一款新车，想了解一下您是否对这款车型感兴趣？", "role": "assistant" }, { "content": "<客户打断>哎，那我是谁？", "role": "user" }, { "content": "你在说什么呢？", "role": "user" }, { "content": "抱歉打扰了，111先生。", "role": "assistant" }, { "content": "祝您生活愉快！再见！", "role": "assistant" } ]
OutputTags	array<object>	The list of output tags.
	object	The output tag information.
OutputTagDescription	string	The tag description.	Evaluate the customer's interest in the vehicle model and purchase likelihood
OutputTagName	string	The tag name.	Customer intent level
OutputTagValue	string	The tag value.	["High (very positive, high conversion probability)"]
Id	string	The tag ID.	9ca2*****************************
Code	string	The status code.	OK
Success	boolean	Indicates whether the call was successful. Valid values: true: Successful. false: Failed.	true

Examples

Success response

JSON format

{
  "AccessDeniedDetail": "None",
  "Message": "OK",
  "RequestId": "F2051E18-FF3F-5C08-8D24-6F150D2AF757",
  "Data": {
    "CallerPhone": "0571*******",
    "CallResult": "ANSWERED",
    "StatusMsg": "Call ended (dual call)",
    "StartCallTime": 123123123123123,
    "MajorIntent": "D",
    "CallId": "1231231231213^11231231231",
    "FailedReason": "Actively canceled",
    "Duration": 16,
    "HangupDirection": "User",
    "StatusCode": "200005",
    "CalledPhone": "186******",
    "Variables": [
      {
        "Required": false,
        "Value": "John",
        "Id": "22",
        "Key": "name",
        "Source": "Sample value",
        "Name": "Name"
      }
    ],
    "RecordingFileDownloadUrl": "https://********",
    "ReleaseTime": 98,
    "PickUpTime": 1754617273000,
    "OutId": "bb3bc32d-54b8-49c4-80d3-61583417d22e\n",
    "ConversationRecord": "[\n  {\n    \"content\": \"111您好，年龄222，性别男，我这边是**汽车的官方顾问，我们新出了一款车型为**；**已经上市了，售价**万元起，**分钟破*台，您看要不了解一下？\",\n    \"role\": \"assistant\"\n  },\n  {\n    \"content\": \"哎，你是谁？\",\n    \"role\": \"user\"\n  },\n  {\n    \"content\": \"你再说一遍。\",\n    \"role\": \"user\"\n  },\n  {\n    \"content\": \"哎，我没听清。\",\n    \"role\": \"user\"\n  },\n  {\n    \"content\": \"你在说什么？\",\n    \"role\": \"user\"\n  },\n  {\n    \"content\": \"您好，\",\n    \"role\": \"assistant\"\n  },\n  {\n    \"content\": \"我是**汽车总部销售服务顾问。\",\n    \"role\": \"assistant\"\n  },\n  {\n    \"content\": \"我们最近推出了一款新车**，想了解一下您是否对这款车型感兴趣？\",\n    \"role\": \"assistant\"\n  },\n  {\n    \"content\": \"哎，那我是谁？\",\n    \"role\": \"user\"\n  },\n  {\n    \"content\": \"你在说什么呢？\",\n    \"role\": \"user\"\n  },\n  {\n    \"content\": \"抱歉打扰了，111先生。\",\n    \"role\": \"assistant\"\n  },\n  {\n    \"content\": \"祝您生活愉快！再见！\",\n    \"role\": \"assistant\"\n  }\n]",
    "OutputTags": [
      {
        "OutputTagDescription": "Evaluate the customer's interest in the vehicle model and purchase likelihood",
        "OutputTagName": "Customer intent level",
        "OutputTagValue": "[\"High (very positive, high conversion probability)\"]",
        "Id": "9ca2*****************************"
      }
    ]
  },
  "Code": "OK",
  "Success": true
}

Error codes

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.