ResetHotlineNumber

Updated at:

Invoke the ResetHotlineNumber API to reset the inbound (IVR flow) and outbound (effective scope) configuration information of a hotline number.

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Test

RAM authorization

No authorization for this operation. If you encounter issues with this operation, contact technical support.

Request parameters

Parameter

Type

Required

Description

Example

InstanceId

string

Yes

The Artificial Intelligence Cloud Call Service (AICCS) instance ID. You can obtain it from the console.

ccc_xp_pre-cn-***

HotlineNumber

string

Yes

Hotline number.

0571********

Description

string

Yes

Number description.

热线号码

EnableInbound

boolean

Yes

Indicates whether the number is used for inbound calls.

true

InboundFlowId

integer

No

The IVR flow ID for inbound calls.

123456

EnableOutbound

boolean

Yes

Whether used for outbound calls.

true

OutboundAllDepart

boolean

Yes

Indicates whether outbound calls apply to all departments.

true

EnableInboundEvaluation

boolean

Yes

Whether inbound call satisfaction evaluation is enabled.

true

EnableOutboundEvaluation

boolean

Yes

Indicates whether outbound satisfaction evaluation is enabled.

true

EvaluationLevel

integer

No

Satisfaction level. Valid values:

  • 2: Two-level (Satisfied, Not Satisfied)

  • 3: Three-level (Satisfied, Neutral, Not Satisfied)

  • 4: Four-level (Very Satisfied, Satisfied, Neutral, Not Satisfied)

  • 5: Five-level (Very Satisfied, Satisfied, Neutral, Not Satisfied, Very Poor)

2

OutboundRangeList

array<object>

No

Outbound call effective scope.

object

No

Outbound call effective scope.

GroupIdList

array

No

List of effective skill groups.

Note

If the skill group list is empty, the setting applies to the entire department. Otherwise, it applies only to the specified skill groups under the department.

integer

No

Skill group ID.

123456

DepartmentId

integer

No

Effective department ID.

123456

Response elements

Element

Type

Description

Example

object

Schema of Response

RequestId

string

The request ID.

EE338D98-9BD3-4413-B165

Message

string

Description of the status code.

xxx

HttpStatusCode

integer

The HTTP status code.

200

Code

string

The status code. A return value of "Success" indicates that the request succeeded.

Success

Success

boolean

Indicates whether the API call succeeded.

true

Examples

Success response

JSON format

{
  "RequestId": "EE338D98-9BD3-4413-B165",
  "Message": "xxx",
  "HttpStatusCode": 200,
  "Code": "Success",
  "Success": true
}

Error codes

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.