Note Agent-Artificial Intelligence Cloud Call Service(AICCS)-阿里云帮助中心

Subscribe to offline call notes inference results using HTTP batch push.

Protocol details

Category	Description
Protocol	HTTP + JSON
Encoding	UTF-8

Request details

The request body is in JSON array format.

Sample request:

[{
"call_id": "155***********^142**************",
"biz_id": "21*********",
"out_id": "123456789",
"cell_number": "155********",
"success": true,
"error_code": "success",
"error_msg": "success",
"content_length": 1343,
"duration": 267,
"start_time": "2026-03-02 15:28:59",
"report_time": "2026-03-02 15:29:07",
"type": "Call Quality Inspection",
"result": "[{\"item\":\"Prohibited Sensitive Word\",\"full_score\":15,\"score\":15,\"problem\":\"None\",\"suggestion\":\"Continue using compliant language and avoid absolute or commitment-based statements.\"}]"
}]

Field descriptions:

Name	Type	Description
call_id	String	Call ID
biz_id	String	Inference business ID
out_id	String	Pass-through extension field. Returns the value passed in the API call.
cell_number	String	Callee number.
success	Boolean	Whether inference succeeded
error_code	String	Inference result: success: Success, NOTE_AGENT_PROCESS_FAIL: Inference failed
error_msg	String	Inference result description
content_length	Integer	Inference content length
duration	Integer	Billing duration, in seconds.
start_time	String	Inference start time
report_time	String	Report push time
type	String	Inference type: Call Quality Inspection, Call Summary
result	String	Call notes inference result. See Call Quality Inspection call notes inference result and Call Summary call notes inference result.

Call Quality Inspection call notes inference result

Sample request:

[
  {
    "item": "Dimension 1",
    "full_score": 30,
    "score": 27,
    "problem": "Specific issue description",
    "suggestion": "Specific improvement suggestion"
  },
  {
    "item": "Dimension 2",
    "full_score": 70,
    "score": 65,
    "problem": "Specific issue description",
    "suggestion": "Specific improvement suggestion"
  }
]

Field descriptions:

Name	Type	Description
item	String	Quality inspection item or dimension
full_score	Integer	Total score for this inspection item
score	Integer	Score for this inspection item
problem	String	Issue description
suggestion	String	Improvement suggestion

Call Summary call notes inference result

Sample request:

{
  "Enum Tag 1": ["Value 1"],
  "Enum Tag 2": ["Value 2.1", "Value 2.2"],
  "Text Tag 1": "Content 1",
  "Text Tag 2": "Content 2"
}

Response details

Sample response:

{
  "code": 0,
  "msg": "Accepted successfully"
}

Field descriptions:
Name
Type
Required
Description
Example value
code
Number
Yes
Acknowledgement code.
0
msg
String
No
Description message.
Accepted successfully

Note

The system validates only that the code of the return value is a number and does not validate the content. An HTTP status code of 200 indicates that the request is successful. The system retries the push if the HTTP status code is not 200 or the response times out.
If a system error or consumption failure occurs, return an HTTP status code in the 5xx range.

Retry push

If the first push fails, the system retries after 1 minute, 5 minutes, and 10 minutes. Retries stop after a successful push. If all three retries fail, no further attempts are made.

Name	Type	Required	Description	Example value
code	Number	Yes	Acknowledgement code.	0
msg	String	No	Description message.	Accepted successfully