Summary agent-Artificial Intelligence Cloud Call Service(AICCS)-阿里云帮助中心

You can subscribe to offline inference results from the Summary Agent through a lightweight message queue (formerly Message Service or MNS).

Return parameters

Parameter	Type	Description
call_id	String	The call ID.
biz_id	String	The business ID for the inference task.
out_id	String	A passthrough field that returns the value of the extended field from the API request.
cell_number	String	The called number.
success	Boolean	Indicates whether the inference was successful.
error_code	String	The inference result code. `success`: The inference was successful. `NOTE_AGENT_PROCESS_FAIL`: The inference failed.
error_msg	String	The description of the inference result.
content_length	Integer	The length of the inference content.
duration	Integer	The billing duration, in seconds.
start_time	String	The time the inference started.
report_time	String	The time the report was pushed.
type	String	The inference type. Examples: call quality inspection, call summary.
result	String	The Summary Agent inference result. For more information, see Inference results for call quality inspection and Inference results for call summary.
task_id	String	The task ID. This parameter is returned only for task-based outbound calls.
task_batch_id	String	The task batch ID. This parameter is returned only for task-based outbound calls.
task_detail_id	String	The task detail ID. This parameter is returned only for task-based outbound calls.

Inference results for call quality inspection

Sample result:

[
  {
    "item": "Dimension 1",
    "full_score": 30,
    "score": 27,
    "problem": "Specific problem description",
    "suggestion": "Specific suggestion for improvement"
  },
  {
    "item": "Dimension 2",
    "full_score": 70,
    "score": 65,
    "problem": "Specific problem description",
    "suggestion": "Specific suggestion for improvement"
  }
]

Field descriptions:

Parameter	Type	Description
item	String	The quality inspection item or dimension.
full_score	Integer	The full score for the quality inspection item.
score	Integer	The score for the quality inspection item.
problem	String	The problem description.
suggestion	String	The suggested improvement.

Inference results for call summary

Sample result:

{
  "Enumerated Label 1": ["Value 1"],
  "Enumerated Label 2": ["Value 2.1", "Value 2.2"],
  "Text Label 1": "Content 1",
  "Text Label 2": "Content 2"
}