Note Agent-Artificial Intelligence Cloud Call Service(AICCS)-阿里云帮助中心

You can subscribe to offline inference results from the Note Agent through a lightweight message queue (formerly Message Service or MNS).

Return parameters

Parameter	Type	Description
call_id	String	The call ID.
biz_id	String	The business ID for the inference task.
out_id	String	A passthrough field that returns the value of the extended field from the API request.
cell_number	String	The called number.
success	Boolean	Indicates whether the inference was successful.
error_code	String	The inference result code. `success`: The inference was successful. `NOTE_AGENT_PROCESS_FAIL`: The inference failed.
error_msg	String	The description of the inference result.
content_length	Integer	The length of the inference content.
duration	Integer	The billing duration, in seconds.
start_time	String	The time the inference started.
report_time	String	The time the report was pushed.
type	String	The inference type. Examples: call quality inspection, call summary.
result	String	The Note Agent inference result. For more information, see Inference results for call quality inspection and Inference results for call summary.
task_id	String	The task ID. This parameter is returned only for task-based outbound calls.
task_batch_id	String	The task batch ID. This parameter is returned only for task-based outbound calls.
task_detail_id	String	The task detail ID. This parameter is returned only for task-based outbound calls.

Inference results for call quality inspection

Sample result:

[
  {
    "item": "Dimension 1",
    "full_score": 30,
    "score": 27,
    "problem": "Specific problem description",
    "suggestion": "Specific suggestion for improvement"
  },
  {
    "item": "Dimension 2",
    "full_score": 70,
    "score": 65,
    "problem": "Specific problem description",
    "suggestion": "Specific suggestion for improvement"
  }
]

Field descriptions:

Parameter	Type	Description
item	String	The quality inspection item or dimension.
full_score	Integer	The full score for the quality inspection item.
score	Integer	The score for the quality inspection item.
problem	String	The problem description.
suggestion	String	The suggested improvement.

Inference results for call summary

Sample result:

{
  "Enumerated Label 1": ["Value 1"],
  "Enumerated Label 2": ["Value 2.1", "Value 2.2"],
  "Text Label 1": "Content 1",
  "Text Label 2": "Content 2"
}

Recording Summary Callback Message

After the recording summary is processed, the system sends a callback via MNS.

Note

Due to the message size limit of Simple Message Queue (formerly MNS), the callback message body must not exceed 48 KB.

If the transcript text for a call exceeds 45 KB (approximately 8,000 characters, corresponding to a call recording of about 30 minutes), you can still receive the recording summary callback and the summary result for that call, but the transcript_content field in the callback will be discarded.

Callback fields

Field	Type	Description
call_id	String	The unique identifier of the recording summary task.
biz_id	String	The customer's business identifier. If not provided when the task was submitted, the value is the same as `call_id`.
success	Boolean	Indicates whether the summary processing was successful.
error_code	String	The result code. The value is `success` if processing succeeds, or a specific error code if it fails.
error_msg	String	The result description. The value is `success` if processing succeeds, or a specific error message if it fails.
content_length	Integer	The length of the ASR transcript text, excluding punctuation and whitespace. Returns `0` if summary processing fails.
duration	Long	The recording duration, in seconds. Not returned if the duration cannot be obtained.
start_time	String	The time when the task was created. The format is `yyyy-MM-dd HH:mm:ss`.
report_time	String	The time when the callback was generated. The format is `yyyy-MM-dd HH:mm:ss`.
type	String	The summary type. Valid values: `Call Summary` and `Call Quality Inspection`.
result	String	The summary inference result. Not returned if summary processing fails.
transcript_content	Array	The ASR transcript of the conversation. Not returned if the ASR transcription is unsuccessful, the result is empty, or the content exceeds the callback size limit.

Fields for transcript_content elements

Field	Type	Description
role	String	The conversation role. `caller` indicates the calling party. `callee` indicates the called party.
content	String	The transcription text for the conversation segment.
interval	Array<Number>	The time interval of the conversation segment in the recording. The format is `[start time, end time]`, in seconds.

Mock callback

{
  "call_id": "196758003815628800_196758003815628801",
  "biz_id": "customer-audio-note-202607270001",
  "success": true,
  "error_code": "success",
  "error_msg": "success",
  "content_length": 30,
  "duration": 18,
  "start_time": "2026-07-27 10:30:00",
  "report_time": "2026-07-27 10:30:26",
  "type": "Call Summary",
  "result": "The customer agreed to learn more about the service. The call proceeded normally.",
  "transcript_content": [
    {
      "role": "caller",
      "content": "Hello, is now a good time to talk?",
      "interval": [0.35, 3.42]
    },
    {
      "role": "callee",
      "content": "Yes, please go ahead.",
      "interval": [4.08, 5.36]
    },
    {
      "role": "caller",
      "content": "Great. Let me briefly introduce our service.",
      "interval": [5.82, 10.76]
    }
  ]
}

Optional fields that do not meet return conditions are omitted directly. null is not returned as a placeholder.