RobotCallReportAiccs-Artificial Intelligence Cloud Call Service(AICCS)-阿里云帮助中心

You can subscribe to robot call record messages (RobotCallReportAiccs) using HTTP batch push. After a call ends, you will receive call record information, which includes the called number, call start and end times, and call duration.

Protocol description

Category	Description
Protocol	HTTP + JSON
Encoding	UTF-8

Request description

The request body is in the JSON Array format.

Request sample:

[{
    "callId": "1264306***^113219835***",
    "data": {
        "output": {
            "slots": [{
                "nodeName": "Opening node",
                "action": "recognized",
                "source": "test001",
                "value": "other"
            }],
            "intentions":["intention1","intention2"],
            "tags": "tag1,tag2"
        },
        "info": {
            "duration": 9,
            "ringTime": 1640759017000,
            "calledNo": "1500000****",
            "code": 200000,
            "answerTime": 1640759026000,
            "callingNo": "05710000****",
            "startTime": 1640759017000,
            "endTime": 1640759034000,
            "direction": 0
        }
    },
    "partnerId": 10000000****,
    "robotId": "1000003****",
    "type": "finish"
}]

Field descriptions:

Name	Type	Example	Description
callId	String	1264306*^113219835*	The call ID.
nodeName	String	Opening node	The node name.
action	String	recognized	Execute the action.
source	String	test001	The node ID or node name. If a node ID is set, source is the ID of the traversed node. If a node ID is not set, source is the node name.
value	String	other	You can use a custom branch. If an intent ID is set, value is the ID of the matched intent. If an intent ID is not set, value is the intent name. You can use a semantic model. value is the custom ID of the semantic model branch.
intentions	List	["intention1","intention2"]	The knowledge base entries.
tags	String	tag1,tag2	The tags.
duration	Long	9	The call duration.
ringTime	Long	1640759017000	The timestamp for when the called party's phone started ringing.
calledNo	String	1500000****	The called number.
code	Long	200000	The call status code.
answerTime	Long	1640759026000	The timestamp for when the customer answered the call.
callingNo	String	05710000****	The calling number.
startTime	Long	1640759017000	The timestamp for when the call started.
endTime	Long	1640759034000	The timestamp for when the call ended.
robotId	String	1000003****	The robot ID.
direction	String	1	The direction of the hang-up. Valid values: 0: The bot hangs up. 1: The customer ended the call.

Response description

Response example:

{
  "code": 0,
  "msg": "Accepted successfully"
}

Field description:
Name Type Required Description Example
code Number Yes The acknowledgement code. 0
msg String No The description. Accepted successfully

Note

The system only checks whether the returned code is a number and does not validate its content. An HTTP status code of 200 indicates that the request was successful. If the HTTP status code is not 200 or a timeout occurs, the system retries the push.
If a system exception or consumption failure occurs, return an HTTP 5xx status code.

Retry push

If the initial push fails, the system retries up to three times. The intervals between retries are 1 minute, 5 minutes, and 10 minutes. If the push remains unsuccessful, no further attempts are made.

Name	Type	Required	Description	Example
code	Number	Yes	The acknowledgement code.	0
msg	String	No	The description.	Accepted successfully