How to quickly get started with human agents-Artificial Intelligence Cloud Call Service(AICCS)-阿里云帮助中心

Human agents use the Cloud Customer Service System to make outbound calls, handle inbound calls, create and process tickets. This topic helps you get started quickly.

Usage flow

The following graph shows the quick start process for human agents:

Activate human agents:
1. Register an Alibaba Cloud account and complete identity verification.
2. Activate the service.
3. Submit your enterprise qualifications.
4. Request and activate a phone number.
5. Create an instance and purchase agent seats.
  An instance is an operational unit of the Artificial Intelligence Cloud Call Service. Within an instance, you can configure staff, processes, and phone numbers. When you create an instance, the call center automatically generates all required basic resources. The instance is ready to use immediately after it is created. Each call center instance has a separate domain name to simplify operation and management.
Using the Live Agent Console:
The Cloud Customer Service System is the main work platform for human agents. It allows agents to change their status and perform other operations. You can also use the system to manage enterprise information, manage agents, and configure skill groups. For more information, see Cloud Customer Service System Configuration.