This topic answers common questions about bot script reviews to help you pass the review process quickly.
Why has my submitted ticket not been reviewed yet?
Tickets are reviewed between 9:00 and 23:00. Template review tickets are typically processed within 2 hours.
Why was my script rejected for unsupported content?
This rejection occurs when an outbound call script contains prohibited content. For a list of prohibited industries and content, see the review standards.
How do I add detail to my variable scenarios?
To add detail to your variables, you must define their scope within the script and specify the range of values that will be passed to them.
Adding this detail is important because reviewers cannot see the final values that will be passed to your variables. They rely on the scenario description in your ticket to understand the purpose of each variable. If the scenario description is unclear, your script will be rejected. Before submitting, review your script and scenario description to ensure they are clear and comprehensive.
Why do I need to provide a scenario, and what does it have to do with my script content?
You must provide a scenario to clarify any script content that is not immediately obvious. This allows reviewers to check your script for compliance. Scenarios for telemarketing and telesales are subject to strict rules and constraints that you must follow.