The Intelligent Communication Engine provides a call experience feature that lets you quickly test the quality of intelligent calls powered by large models.
Overview
The Intelligent Communication Engine provides the call experience feature to help you quickly test intelligent calls powered by large models. You can choose to use either a platform public model or a customer private model to test the call quality. Using the platform public model lets you bypass the configuration of a large model gateway and a large model application for a quick test. Using the customer private model lets you quickly test the intelligent call quality delivered by your own large model when integrated with the Intelligent Communication Engine.
Procedure
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Go to the Call experience page
Go to Intelligent Contact Center console>Large Model Communication>Intelligent Communication Engine>Call Experience.
After you open the page, a banner at the top displays the message: "The call test feature is for testing purposes only and must not be used in a production environment." The page includes the following settings: model selection (choose between platform public model or customer private model), experience application selection (such as unverified customer activation and domain name compliance remediation), and a test mobile number management area. You can add test numbers using the add number button.
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Model selection
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Platform public model: Use the large model built into the Intelligent Communication Engine to test calls.
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Customer private model: Use your own large model to test calls.
NoteIf you select customer private model, you must create and deploy a large model gateway on the page. For detailed instructions, see large model gateway configuration.
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Experience application and test application
Experience application
If you choose to use the platform public model, you must select an Experience Application. You can choose from the following two call scenarios:
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unverified customer activation: An Alibaba Cloud customer service representative follows up with account holders who have not completed real-name verification to encourage them to complete the process to meet their business needs.
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domain name compliance remediation: The Alibaba Cloud ICP filing check assistant provides professional ICP filing check and remediation guidance for individuals and enterprise website owners to ensure that their websites comply with ICP filing management regulations.
Test application
If you select a customer private model, you need to configure the test application.
Click the
icon to edit the test application in the pane that opens on the right.Parameters:
Parameter
Description
Example
application name
A custom name for the test application.
Test Application
model name
Select a large model gateway that you deployed on the large model gateway configuration page.
Test Model
base model version
Select the base model version that corresponds to the large model gateway.
qwen-plus
opening spiel
Set the opening spiel for the test call.
Hello, this is the Alibaba Cloud Service Center. How can I help you?
voice style
Select a voice style built into the Intelligent Communication Engine.
Long Xiaoxia
speech rate control
The speech rate. Valid range: -200 to 200.
0
volume control
The volume level. Valid range: 0 to 100.
50
preview text
Enter text to preview the configured audio settings for the test application.
Hello, valued Alibaba Cloud customer. I am your dedicated assistant.
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Test mobile number
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Click add number. In the dialog box that appears, enter a mobile number, verify it with a verification code, and then click OK to add the number.
NoteYou can add a maximum of 10 mobile numbers.
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Select the mobile numbers you want to test and click dial test. In the dialog box that appears, click dial test to initiate the calls.
NoteYou can initiate a dial test for up to five numbers at a time.
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What to do next
If you are satisfied with the call performance after completing this test, refer to the following documents to begin using the Intelligent Communication Engine: