This topic describes how to configure a script for an intelligent outbound bot before the bot starts a call task.
An intelligent outbound bot needs a script to execute a call task. You can use a script from the script template marketplace or create your own.
Use a script from the script template marketplace
In the Artificial Intelligence Cloud Call Service console, go to Small Model Communication > Intelligent Outbound Bot > Script Template Marketplace. View the details of a template script and copy it to My Scripts.
Create your own script
Add a script: Design and configure the script that the bot uses during a call task. For more information, see Add a script.
Main flow: Configure the main flow to manage the multi-turn conversation between the bot and the user. For more information, see Main flow.
Knowledge base: The knowledge base handles question and answer pairs that are outside the main conversation flow. If a user's response matches a knowledge base entry during a call, the bot uses the associated configuration to continue the conversation. You can add your business-related questions and answers to the knowledge base. For more information, see Knowledge base.
Global configuration: In the global configuration, you can enable modules to handle scenarios where the bot cannot detect the user's intent or the user does not respond. For more information, see Global configuration.
Script voiceover: Adding a voiceover is the final step of script configuration. You can record audio online or upload individual audio files. For more information, see Script voiceover.