After you confirm the results of your test calls, you can start a call task by using your approved numbers. Create and configure a call task in the console, then import a list of contacts to make bulk calls.
Create call task
After you create a call task, its status is Initializing. After you import the called party data, the status changes to Running.
In the Intelligent Contact Center console, navigate to the tab. Click Create Call Task, configure the basic information in the dialog box that appears, and then click Submit.
Parameter descriptions:
Parameter
Description
Task Name
Enter a name for the task.
LLM Application
Select an online LLM application.
Task Concurrency
The maximum number of concurrent calls for the task.
NoteCalculation: The number of calls initiated per second plus the number of calls currently in progress.
Associated Service Instance
The service instance to associate with the task. For more information, see Create a service instance.
Start Mode
Start calls immediately.
Start calls at a scheduled time.
Calling Workday
Select the workdays on which to place calls.
Calling Time
The daily time range(s) for making calls.
NoteDue to carrier policies, the actual execution time is subject to platform scheduling. You can view calling restrictions for your numbers in Real Number Management.
Redial If Not Answered
When enabled, you can set the number of redial attempts and the redial interval for calls that fail for specific reasons.
Click Submit.
Import callee data
If you select Start immediately as the start mode when you create a call task, the status of the call task is Running after you import the called party data.
If you select scheduled start for a call task, its status is Stopped after you import the called party data.
After creating the call task, click Import Callee Data on the Call Task Management page.
In the dialog box that appears, click Download Template. After you fill out the template, click Upload File.
NoteEnter the callee phone numbers in the calledNumber column.
Click OK.
Update or delete task
After you click the Disable button in the Actions column, the task status changes to Stopped.
When the task status is Stopped, you can click the Update Task button in the Actions column to update the call task.
When the task status is Stopped or Task startup failed, you can click the Delete button in the Actions column to delete the call task.
View call task details
After a call task is enabled, click its Task Name on the Call Task Management page to view its details.
Basic Information: View the configuration details of the call task.
Execution Record
Execution records
Completed
On the tab, click Call Details.
Go to the call details page. You can view the Output Tags, Call Variables, Call Recording, and Call Log.
Pending
The tab lists the pending call tasks.
Failed
The tab lists the records of failed call tasks.
Cancel task
On the tab, click Cancel.
In the confirmation dialog box, click OK.
Download recording
On the tab, click Call Details.
In the Call Details dialog box, click the
icon to the right of Call Recording.From the options that appear, click Download.
Export records
On the tab, click the
icon. In the dialog box that appears, enter a Task Name and click OK.On the tab, click View Export Task.
Go to the Export Tasks page and click Download.
NoteAfter you add an export task, its Export Status is Initializing. After about 10 minutes, the status changes to Succeeded. You can then download the execution record.
API reference
To create a call task, use the CreateAiCallTask API.
To import callee data, use the ImportTaskNumberDatas API.
To update a call task, use the UpdateAiCallTask API.
To view call details, use the QueryConversationDetailInfo API.