When a bot cannot recognize a user's intent or receives no response during a call, you can enable the corresponding modules in the global configuration to handle these scenarios.
Use cases
Global configuration handles three special scenarios. The global configuration page provides more details for each setting.
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To reuse response branches for no response or unrecognized scenarios in the main flow or knowledge base flow, you can enable the no response module and unrecognized module in the global configuration.
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To handle special user intents, such as asking the bot to repeat itself (e.g., "Please say that again") or explicitly interrupting the bot (e.g., "Let me stop you there"), you can enable the repeat intent and interruption intent in the global configuration.
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To handle abnormal user behavior, such as excessively long calls or repeated questions, you can enable the relevant settings in the global configuration.
The global configuration page includes the following settings: no response module, unrecognized module, repeat intent, interruption intent, cumulative no-response, repeated questions, too many questions, cumulative unrecognized, and maximum call duration. You can configure each setting with a trigger condition (such as a global cumulative or consecutive threshold), a bot response, and an action (such as waiting for the user's reply or hanging up). You can also enable or disable each setting.