After you confirm your test call results, you can use your approved numbers to start call tasks. Create a call task in the console, configure its parameters, and then import callee data.
Create a call task
After you create a call task, its status is Initializing. The status changes to Running after you import the callee data.
On the Intelligent Contact Center console > LLM Communication > Communication Agent > Call Task Management tab, click Create Call Task. In the dialog box that appears, configure the basic information and click Submit.
Parameter
Description
Task Name
Enter a name for the task.
Communication Agent
Select a published Communication Agent.
Task Concurrency
Enter the task concurrency.
NoteCalculation logic: (Calls initiated per second) + (Calls currently in progress).
Associated Service Instance
Select the service instance to associate with the task. For more information, see Create a service instance.
Start Mode
Start Immediately: Starts the call task right away.
Scheduled Start: Starts the call task at a specified time.
Calling Workdays
Select the workdays on which to place calls.
Calling Time
Select the start and end times for daily calls. You can add multiple time ranges.
NoteDue to carrier policies, the platform schedules the actual execution time. You can view calling time restrictions for your numbers in Real Number Management.
Redial When Unanswered
After you enable Redial When Unanswered, select which call failure reasons trigger a redial, and set the number of redial attempts and the redial interval.
Click Submit.
Import callee data
If you set the start mode to Start Immediately when creating the call task, its status changes to Running after you import the callee data.
If you set the start mode to Scheduled Start, the call task status is Stopped after you import the callee data.
After you create the call task, click Import Callee Data on the Call Task Management page.
In the dialog box that appears, click Download Template. After you complete the template, click File Upload.
NoteTemplate format: In the template spreadsheet, enter the callee data in the
calledNumbercolumn.Click Confirm to import the callee data.
Update or delete a task
When the task status is Stopped, you can click Update Task in the Actions column to update the call task.
When the task status is Stopped or Task Start Failed, you can click Delete in the Actions column to delete the call task.
View call task details
After a call task is started, you can click Details on the Call Task Management page to view its basic information and execution records.
The call task details page contains the following information:
Basic Information: View the basic configuration of the call task.
Execution Records
Execution records
Completed
View details for completed call tasks
On the tab, click Call Details.
On the Call Details page, you can view output tags, call variables, the call recording, and call logs.
Pending
View pending call tasks
The tab lists the call tasks that are waiting to be executed.
Failed
View failed call tasks
The tab lists the records of call tasks that failed to execute.
Cancel a task
Cancel a pending call task
On the tab, click Cancel.
In the dialog box that appears, click Confirm.
Download recording
Download the recording for a completed call task
On the tab, click Call Details.
In the Call Details dialog box, click the
icon to the right of Call Recording.In the menu that appears, click Download.
Export records
Export execution records for completed call tasks
On the tab, click the
icon. In the dialog box that appears, enter a Task Name and click Confirm.On the tab, click View Export Tasks.
On the Export Task page, click Download.
NoteAfter you create an export task, the Export Status is Initializing. The status changes to Succeeded in about 10 minutes. You can then download the execution records.