You can invoke AddUsersToSkillGroup to add one or more agents to the same skill group.
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Test
RAM authorization
Request parameters
|
Parameter |
Type |
Required |
Description |
Example |
| InstanceId |
string |
Yes |
Instance ID. |
ccc-test |
| SkillGroupId |
string |
Yes |
Skill group ID. |
test1@ccc-test |
| UserSkillLevelList |
string |
Yes |
A list of agent skill levels in the skill group, formatted as a JSON array string. Each array element is an object containing two fields: userId and skillLevel. The userId field specifies the ID of the agent to be added, and the skillLevel field specifies the agent's skill level after joining the skill group. Skill levels range from 1 to 10; a lower value indicates stronger service capability and the ability to handle more calls per unit time. |
[{"userId":"agent1@ccc-test","skillLevel":10},{"userId":"agent2@ccc-test","skillLevel":10}] |
Response elements
|
Element |
Type |
Description |
Example |
|
object |
|||
| Code |
string |
Response code. |
OK |
| HttpStatusCode |
integer |
HTTP status code. |
200 |
| Message |
string |
Response message. |
无 |
| RequestId |
string |
Request ID. |
EEEE671A-3E24-4A04-81E6-6C4F5B39DF75 |
Examples
Success response
JSON format
{
"Code": "OK",
"HttpStatusCode": 200,
"Message": "无",
"RequestId": "EEEE671A-3E24-4A04-81E6-6C4F5B39DF75"
}Error codes
|
HTTP status code |
Error code |
Error message |
Description |
|---|---|---|---|
| 400 | Parameter.Maximum | The parameter %s must be less than or equal to %s. | |
| 400 | Parameter.Minimum | The parameter %s must be greater than or equal to %s. | |
| 404 | NotExists.InstanceId | The specified instance %s does not exist. | |
| 404 | NotExists.SkillGroupId | The skill group ID %s does not exist in instance %s. |
See Error Codes for a complete list.
Release notes
See Release Notes for a complete list.