Use CreateTicket to create a ticket.
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Test
RAM authorization
Request parameters
|
Parameter |
Type |
Required |
Description |
Example |
| InstanceId |
string |
Yes |
Instance ID. |
ccc-test |
| TemplateId |
string |
No |
Ticket template ID. |
e9e4c76c-948d-4a6e-9ce2-9da0f5967a73 |
| CustomerId |
string |
No |
Customer ID, the customer ID in Cloud Contact Center customer profiles. |
51e155ce-3747-4f21-b402-13c69597b920 |
| Title |
string |
No |
Ticket title. |
售后工单。 |
| Source |
string |
No |
Ticket source. |
CHAT |
| ContactId |
string |
No |
The ID of the call. |
job-38860977107324**** |
| Context |
string |
No |
Ticket field information. |
{"productName":"玩具1"} |
Response elements
|
Element |
Type |
Description |
Example |
|
object |
|||
| HttpStatusCode |
integer |
HTTP status code. |
200 |
| Code |
string |
Response code. |
OK |
| Message |
string |
Response message. |
无 |
| RequestId |
string |
Request ID. |
A450574A-337F-43E2-BC59-9C6594C994C6 |
| Data |
string |
Returned data, ticket ID. |
3d26b90a-c5d2-4b09-8219-60cda1****** |
Examples
Success response
JSON format
{
"HttpStatusCode": 200,
"Code": "OK",
"Message": "无",
"RequestId": "A450574A-337F-43E2-BC59-9C6594C994C6",
"Data": "3d26b90a-c5d2-4b09-8219-60cda1******"
}Error codes
|
HTTP status code |
Error code |
Error message |
Description |
|---|---|---|---|
| 400 | Parameter.Blank | The parameter %s must not be null. | |
| 400 | Parameter.Empty | The parameter %s must not be null or empty. | |
| 400 | Parameter.Maximum | The parameter %s must be less than or equal to %s. | |
| 400 | Parameter.Minimum | The parameter %s must be greater than or equal to %s. | |
| 400 | Parameter.Null | The parameter %s must not be null. | |
| 404 | NotExists.InstanceId | The specified instance %s does not exist. |
See Error Codes for a complete list.
Release notes
See Release Notes for a complete list.