GetChatRoutingProfile-阿里云帮助中心

Use GetChatRoutingProfile to retrieve the chat routing configuration.

Try it now

Try this API in OpenAPI Explorer, no manual signing needed. Successful calls auto-generate SDK code matching your parameters. Download it with built-in credential security for local usage.

Test

RAM authorization

No authorization for this operation. If you encounter issues with this operation, contact technical support.

Request parameters

Parameter	Type	Required	Description	Example
InstanceId	string	Yes	Instance ID.	ccc-test

Response elements

Element	Type	Description	Example
	object
Code	string	Response code.	OK
HttpStatusCode	integer	HTTP status code.	200
Message	string	Response message.	无
RequestId	string	Request ID.	30C7D235-DDCF-4C7F-A462-5E2598252C2B
Data	object	Data.
RoutingType	string	Call distribution type. Automatic distribution (Automatic). Manual distribution (Manual).	Automatic
AgentConcurrencySettings	string	Agent session concurrent configuration. AllowExceedingLimitWhenTransferring: Allow exceeding the limit when transferring. When transferring sessions to other agents, exceeding the recipient's limit is allowed, but the total cannot exceed 30. AllowExceedingLimitWhenClaiming: Allow exceeding the limit when claiming. When an agent actively claims sessions from the queue, exceeding the limit is allowed, but the total cannot exceed 30. ConcurrencyLimit: The number of network business sessions an agent can process simultaneously. Enabled: Enable this configuration.	{ "AllowExceedingLimitWhenTransferring": false, "ConcurrencyLimit": 4, "AllowExceedingLimitWhenClaiming": true, "Enabled": true }
DistributionSettings	string	Agent session allocation configuration. AgentRingTimeoutSeconds: Agent processing timeout limit. MaxNumberOfConversationsAgentCanMiss: The maximum number of consecutive unanswered sessions an agent can miss. PostAgentMissingConversionsAction: After an agent misses more than the set number of consecutive responses, the system sets the agent's status, such as Break, Invisible, or Nothing (remain unchanged). Enabled: Enable.	{ "AgentRingTimeoutSeconds": 30, "Enabled": true, "MaxNumberOfConversationsAgentCanMiss": 5, "PostAgentMissingConversionsAction": "Nothing" }
ChatSettings	string	Session configuration. IdleChatTimeoutSeconds: Automatic session end time. If no customer response is received within a specific period, the system ends the session. Unit: seconds.	{"IdleChatTimeoutSeconds":300}

Examples

Success response

JSON format

{
  "Code": "OK",
  "HttpStatusCode": 200,
  "Message": "无",
  "RequestId": "30C7D235-DDCF-4C7F-A462-5E2598252C2B",
  "Data": {
    "RoutingType": "Automatic",
    "AgentConcurrencySettings": "{\n    \"AllowExceedingLimitWhenTransferring\": false,\n    \"ConcurrencyLimit\": 4,\n    \"AllowExceedingLimitWhenClaiming\": true,\n    \"Enabled\": true\n}",
    "DistributionSettings": "{\n    \"AgentRingTimeoutSeconds\": 30,\n    \"Enabled\": true,\n    \"MaxNumberOfConversationsAgentCanMiss\": 5,\n    \"PostAgentMissingConversionsAction\": \"Nothing\"\n}",
    "ChatSettings": "{\"IdleChatTimeoutSeconds\":300}"
  }
}

Error codes

HTTP status code	Error code	Error message
400	Parameter.Blank	The parameter %s must not be null.
400	Parameter.Empty	The parameter %s must not be null or empty.
400	Parameter.Null	The parameter %s must not be null.
404	NotExists.InstanceId	The specified instance %s does not exist.

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.