GetUploadAudioDataParams-阿里云帮助中心

Obtain the parameters related to offline quality inspection audio files. Normally, if the Customer has configured the quality inspection feature in Cloud Contact Center, the audio files requiring offline quality inspection and their corresponding parameters are automatically passed to Intelligent Quality Inspection. You only need to invoke this API to obtain the parameters for pushing quality inspection recordings when the Customer has not configured the quality inspection feature in Cloud Contact Center and wishes to manually push Cloud Contact Center call recordings to the quality inspection system.

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Test

RAM authorization

No authorization for this operation. If you encounter issues with this operation, contact technical support.

Request parameters

Parameter	Type	Required	Description	Example
InstanceId	string	No	Cloud Contact Center instance ID.	test
ContactId	string	Yes	Call ID.	job-38860977107324****

Response elements

Element	Type	Description	Example
	object
Code	string	Response code.	OK
HttpStatusCode	integer	HTTP status code	200
Message	string	Response message.	无
RequestId	string	Request ID, which can be used for LogSearch of the API.	03C67DAD-EB26-41D8-949D-9B0C470FB716
Data	object	Data.
ParamsStr	string	Parameters related to offline quality inspection audio files.	{ "autoSplit": 1, "appKey": **, "sampleRate": 8, "callList": [ { "callId": "job-46686139435843", "validTimes": [ { "begin_time": 0, "end_time": 30720, "speaker_id": "张" } ], "resolveType": "ali-ACC", "instance": "c**", "callee": "153", "accUid": 105967, "callStartTime": 1704870035381, "customerServiceName": "张", "tid": "2ccd8732-62ed-**b9", "callType": 1, "skillGroupUUID": "skg-default@c", "caller": "2023", "customerServicePhone": "8054", "channels": [ { "speaker_id": "张", "channel_key": "ch-user-153**-8054-1704870030317-job-46686139435843" } ], "sourceType": 1, "channelKey": "ch-user-153-8054-1704870030317-job-46686139435843", "skillGroupName": "金", "voiceFileUrl": "https://ccc-.oss-cn-*.aliyuncs.com/ccc-/c/2024/01/job-46686139435843.mkv?Expires=&OSSAccessKeyId=&Signature=", "skillGroupId": 0, "customerServiceId": 203242802** } ] }

Examples

Success response

JSON format

{
  "Code": "OK",
  "HttpStatusCode": 200,
  "Message": "无",
  "RequestId": "03C67DAD-EB26-41D8-949D-9B0C470FB716",
  "Data": {
    "ParamsStr": "{\n  \"autoSplit\": 1,\n  \"appKey\": ****,\n  \"sampleRate\": 8,\n  \"callList\": [\n    {\n      \"callId\": \"job-46686139435843****\",\n      \"validTimes\": [\n        {\n          \"begin_time\": 0,\n          \"end_time\": 30720,\n          \"speaker_id\": \"张**\"\n        }\n      ],\n      \"resolveType\": \"ali-ACC\",\n      \"instance\": \"c****\",\n      \"callee\": \"153****\",\n      \"accUid\": 105****967,\n      \"callStartTime\": 1704870035381,\n      \"customerServiceName\": \"张**\",\n      \"tid\": \"2ccd8732-62ed-****b9\",\n      \"callType\": 1,\n      \"skillGroupUUID\": \"skg-default@c****\",\n      \"caller\": \"2023****\",\n      \"customerServicePhone\": \"80****54\",\n      \"channels\": [\n        {\n          \"speaker_id\": \"张**\",\n          \"channel_key\": \"ch-user-153****-80****54-1704870030317-job-46686139435843****\"\n        }\n      ],\n      \"sourceType\": 1,\n      \"channelKey\": \"ch-user-153****-80****54-1704870030317-job-46686139435843****\",\n      \"skillGroupName\": \"金****\",\n      \"voiceFileUrl\": \"https://ccc-***.oss-cn-****.aliyuncs.com/ccc-****/c****/2024/01/job-46686139435843****.mkv?Expires=****&OSSAccessKeyId=****&Signature=****\",\n      \"skillGroupId\": 0,\n      \"customerServiceId\": 203242802****\n    }\n  ]\n}"
  }
}

Error codes

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.