ListAttempts-阿里云帮助中心

You can invoke ListAttempts to obtain the list of contact dialing records for a specified predictive outbound calling Activity under a specified instance.

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RAM authorization

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Request parameters

Parameter	Type	Required	Description	Example
InstanceId	string	Yes	Instance ID	ccc-test
CampaignId	string	Yes	Predictive outbound dialing Activity ID.	6badb397-a8b5-40b6-21019d382a09
StartTime	integer	No	Start Time. This parameter is optional. If not specified, it defaults to the Start Time of the predictive outbound dialing Activity. The format is a UNIX timestamp in milliseconds.	1634115688291
EndTime	integer	No	End Time. This parameter is optional. If not specified, it defaults to the End Time of the predictive outbound dialing Activity. The format is a UNIX timestamp in milliseconds.	1634115698291
QueueId	string	No	Filter by skill group ID. This parameter is optional and defaults to empty, which means no filtering is applied.	skillgroup@ccc-test
CaseId	string	Yes	System-generated contact ID. Customers do not need to concern themselves with this value.	60ecb1a2-4480-4d01-bede-c5b7655bfadf
AttemptId	string	No	Call record ID, which has the same value as the call ID.	job-16976964500325****
ContactId	string	No	Filter by call ID. This parameter is optional and defaults to empty.	job-16976964500325****
AgentId	string	No	Filter by agent ID. This parameter is optional and defaults to empty.	agent@ccc-test
Caller	string	No	Filter by caller number. This parameter is optional and defaults to empty.	05711234****
Callee	string	No	Filter by called number. Optional. Default is empty.	1888888****
PageNumber	integer	Yes	Page number. The product of PageNumber and PageSize must not exceed 10 000.	1
PageSize	integer	Yes	Page size. The product of PageNumber and PageSize must not exceed 10 000.	100
Criteria	string	No	Extended query conditions in JSON format. Currently supports caseIds for batch queries.	{"caseIds":["964f05a7-fc15-4a05-93a6-cd7421c4459e","5e2d508b-0df6-4077-8099-d3fff51ea6d0","da037029-8c83-4270-a90e-e7734be76af6"]}

Response elements

Element	Type	Description	Example
	object	Schema of Response
Code	string	Response code.	OK
HttpStatusCode	integer	HTTP status code.	200
Message	string	Response message.	无
RequestId	string	Request ID.	7CC6523B-0E51-1B62-8DA5-6A9831CAE315
Data	object	Data.
TotalCount	integer	Total count.	1
PageNumber	integer	Page number. The product of PageNumber and PageSize must not exceed 10 000.	1
PageSize	integer	Page size. The product of PageNumber and PageSize must not exceed 10 000.	100
List	array<object>	List of contact dialing records.
	object	Contact dialing record.
AttemptId	string	Call ID.	job-1704342174816****
ContactId	string	The call ID.	job-1704342174816****
CaseId	string	A contact ID generated by the system. Customers do not need to be concerned with this value.	21d194a7-60b7-4824-932b-48ed03a83704
CampaignId	string	Predictive outbound dialing Activity ID.	083046e3-5822-4cda-9b84-04f2a02eb605
InstanceId	string	The instance ID.	ccc-test
QueueId	string	The skill group ID.	skillgroup@ccc-test
Caller	string	Calling number.	05711234****
Callee	string	Callee number.	1888888****
AgentId	string	Agent ID.	agent@ccc-test
DialTime	integer	Time when the dial-up was initiated, in UNIX timestamp format, in milliseconds.	1634196283974
DialDuration	integer	The dial-up duration, in seconds.	2734
CustomerEstablishedTime	integer	The time when the Customer answered the call, formatted as a UNIX timestamp in milliseconds.	1634196286708
CustomerReleasedTime	integer	The time when the Customer hung up, formatted as a UNIX timestamp in milliseconds.	1634196317888
EnterIvrTime	integer	The time when the call was transferred into IVR, formatted as a UNIX timestamp in milliseconds.	1634196286740
IvrDuration	integer	The duration spent in IVR, in seconds.	1049
EnqueueTime	integer	The time when the contact entered the queue, in Unix timestamp format, in milliseconds.	1634196287789
QueueDuration	integer	The queue duration, in seconds.	80
AssignAgentTime	integer	The time when the agent was assigned, formatted as a UNIX timestamp in milliseconds.	1634196287869
AgentRingDuration	integer	Agent ring duration, in seconds.	23
AgentEstablishedTime	integer	The time when the agent answered the call, in Unix timestamp format, in milliseconds.	1632883592732

Examples

Success response

JSON format

{
  "Code": "OK",
  "HttpStatusCode": 200,
  "Message": "无",
  "RequestId": "7CC6523B-0E51-1B62-8DA5-6A9831CAE315",
  "Data": {
    "TotalCount": 1,
    "PageNumber": 1,
    "PageSize": 100,
    "List": [
      {
        "AttemptId": "job-1704342174816****",
        "ContactId": "job-1704342174816****",
        "CaseId": "21d194a7-60b7-4824-932b-48ed03a83704",
        "CampaignId": "083046e3-5822-4cda-9b84-04f2a02eb605",
        "InstanceId": "ccc-test",
        "QueueId": "skillgroup@ccc-test",
        "Caller": "05711234****",
        "Callee": "1888888****",
        "AgentId": "agent@ccc-test",
        "DialTime": 1634196283974,
        "DialDuration": 2734,
        "CustomerEstablishedTime": 1634196286708,
        "CustomerReleasedTime": 1634196317888,
        "EnterIvrTime": 1634196286740,
        "IvrDuration": 1049,
        "EnqueueTime": 1634196287789,
        "QueueDuration": 80,
        "AssignAgentTime": 1634196287869,
        "AgentRingDuration": 23,
        "AgentEstablishedTime": 1632883592732
      }
    ]
  }
}

Error codes

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.