You can invoke the ListSkillgroupStates API to obtain the status list of specified skill groups under a specified instance. This API is only available to specific Users, and other Customers are not recommended to invoke it.
This API has been deprecated. We recommend migrating to CCC(2020-07-01) - ListRealtimeSkillGroupStates for enhanced functionality and continued support. While the deprecated API remains temporarily accessible, no further updates or bug fixes will be provided.
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Test
RAM authorization
Request parameters
|
Parameter |
Type |
Required |
Description |
Example |
| InstanceId |
string |
Yes |
Instance ID. |
ccc-test |
| SkillGroupIds |
string |
No |
List of skill group IDs. |
["skillgroup1@ccc-test","skillgroup2@ccc-test"] |
| PageNumber |
integer |
No |
Page number, ranging from 1 to 100. |
1 |
| PageSize |
integer |
No |
Page size, ranging from 1 to 100. |
100 |
Response elements
|
Element |
Type |
Description |
Example |
|
object |
|||
| HttpStatusCode |
integer |
HTTP status code. |
200 |
| Code |
string |
Response code. |
OK |
| Message |
string |
Response message. |
无 |
| RequestId |
string |
Request ID. |
1F69EBB0-63E9-5DDE-887F-9FC040ADF309 |
| Success |
boolean |
Indicates whether the request succeeded. |
true |
| Data |
object |
Data. |
|
| PageNumber |
integer |
Page number, ranging from 1 to 100. |
1 |
| PageSize |
integer |
Page size, ranging from 1 to 100. |
100 |
| TotalCount |
integer |
Total count. |
10 |
| List |
array<object> |
List of skill group status data. |
|
|
object |
Skill group status data. |
||
| WorkingAgents |
integer |
The number of agents in post-processing. |
0 |
| LoggedInAgents |
integer |
Number of logged-in agents. |
0 |
| BreakingAgents |
integer |
Number of agents in break status. |
0 |
| LongestCall |
integer |
Maximum waiting duration. |
0 |
| WaitingCalls |
integer |
Number of calls currently in the queue. |
0 |
| TalkingAgents |
integer |
The number of agents on calls. |
0 |
| SkillGroupName |
string |
Skill group name. |
测试技能组 |
| SkillGroupId |
string |
The skill group ID. |
skillgroup1@ccc-test |
| ReadyAgents |
integer |
The number of idle agents. |
1 |
| InstanceId |
string |
Instance ID. |
ccc-test |
| AverageWaitingTime |
integer |
The average waiting time, in seconds. |
3 |
| WaitingCallsLevel10 |
integer |
The number of calls with a waiting duration of less than 10 seconds. |
0 |
| WaitingCallsLevel20 |
integer |
Number of calls with waiting duration less than 20 seconds. |
0 |
| WaitingCallsLevel30 |
integer |
The number of calls with a waiting duration of less than 30 seconds. |
0 |
| OutboundScenarioReadyAgents |
integer |
The number of agents who are idle and in outbound-only status. |
0 |
| InboundTalkingAgents |
integer |
The number of agents on calls in the inbound scenario. |
0 |
| OutboundTalkingAgents |
integer |
Number of agents on outbound calls. |
0 |
Examples
Success response
JSON format
{
"HttpStatusCode": 200,
"Code": "OK",
"Message": "无",
"RequestId": "1F69EBB0-63E9-5DDE-887F-9FC040ADF309",
"Success": true,
"Data": {
"PageNumber": 1,
"PageSize": 100,
"TotalCount": 10,
"List": [
{
"WorkingAgents": 0,
"LoggedInAgents": 0,
"BreakingAgents": 0,
"LongestCall": 0,
"WaitingCalls": 0,
"TalkingAgents": 0,
"SkillGroupName": "测试技能组",
"SkillGroupId": "skillgroup1@ccc-test",
"ReadyAgents": 1,
"InstanceId": "ccc-test",
"AverageWaitingTime": 3,
"WaitingCallsLevel10": 0,
"WaitingCallsLevel20": 0,
"WaitingCallsLevel30": 0,
"OutboundScenarioReadyAgents": 0,
"InboundTalkingAgents": 0,
"OutboundTalkingAgents": 0
}
]
}
}Error codes
See Error Codes for a complete list.
Release notes
See Release Notes for a complete list.