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Redial the number in the desensitized call record

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RAM authorization

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Request parameters

Parameter	Type	Required	Description	Example
InstanceId	string	Yes	Instance ID of the call center.	abc
UserId	string	No	User ID of the agent.	samzhang@abc
DeviceId	string	No	Unique ID provided by the agent endpoint to identify an agent Workbench.	CCC-x.x.x.x-chrome102-bsdf911812c60f61e
Caller	string	No	Caller number.	0109810****
Callee	string	No	Callee number.	1318888****
TimeoutSeconds	integer	No	Timeout. If the call is not answered within the time specified by this parameter, it is automatically disconnected.	30
Tags	string	No	Per-call data. It must not exceed 128 bytes and is primarily used for extension purposes. Ordinary customers do not need to pay attention to it.	a=b
JobId	string	No	Call job ID. The job ID of the previous call used for redialing.	job-6581536084722****

Response elements

Element	Type	Description	Example
	object
Code	string	Status code. A return value of "OK" indicates that the request succeeded. For other error codes, see the error code list.	OK
HttpStatusCode	integer	HTTP status code.	200
Message	string	Response message	无
RequestId	string	Request ID.	BF268B34-09C2-43FD-BAC4-5D31EA63****
Params	array	List of response parameters.
	string	Response parameter.	skillGroupId
Data	object	Data.
ContextId	integer	Context ID, strictly ordered and incrementing.	123456789
CallContext	object	Call context environment.
CallType	string	The call type, indicating the type of the call when it was initially initiated. Valid values: INBOUND : Inbound BARGE : Barge CONSULTANT : Consultation CONFERENCE : Conference MONITOR : Monitor INTERNAL : Internal Call OUTBOUND : Outbound INTERCEPT : Intercept BACK2BACK : Back-to-Back PREDICTIVE : Predictive Outbound COACH : Coach	OUTBOUND
InstanceId	string	Cloud Contact Center instance ID.	abc
JobId	string	The call job ID.	job-6538214103685****
ChannelContexts	array<object>	The list of call channels.
	object	A call channel.
ReleaseInitiator	string	The party that initiated the hang-up of the call channel, indicating who first terminated the call.	139xxxx0501
ChannelState	string	The status of the voice channel. Valid values: CREATED : Created ANSWERED : Answered RELEASED : Released RETIRED : Out Of Effect EARLY_MEDIA : Early Media NONE : Initial Status RINGING : Ringing	CREATED
Destination	string	The callee of the voice channel.	8001****
UserId	string	Agent User ID information.	samzhang@abc
ChannelFlags	string	Call channel flags. Valid values: COACHING : Coaching MONITORING : Monitoring MONITORED : Monitored COACHED : Coached HOLD : Hold MUTED : Muted	COACHING
Timestamp	integer	UNIX timestamp of the last status change.	1609138903315
ReleaseReason	string	The release reason of the voice channel, indicating why the current voice channel was released. The value is derived from the response codes defined in the SIP protocol. Customers can refer to the SIP protocol to analyze the release reason.	486:USER_BUSY
CallType	string	The call type of the channel. Valid values: INBOUND : Inbound BARGE : Barge CONSULTANT : Consultant CONFERENCE : Conference MONITOR : Monitor INTERNAL : Internal Call OUTBOUND : Outbound INTERCEPT : Intercept BACK2BACK : Back-to-Back PREDICTIVE : Predictive Dialing COACH : Coach	OUTBOUND
JobId	string	Call job ID.	job-6573574060089****
ChannelId	string	Channel ID.	ch:user:1390501**->8032:1609138902226:job-653821410368**
Originator	string	The calling party of the call channel.	1318888****
UserExtension	string	User extension number.	8000****
UserContext	object	Agent context environment.
Extension	string	User extension number.	8000****
WorkMode	string	Work mode. Enumeration values: ON_SITE: On-site mode OFF_SITE: Off-site mode OFFICE_PHONE: Office phone mode	ON_SITE
DeviceId	string	Device ID, which is the identity of a browser-based Web Real-Time Communication (WebRTC) softphone or a physical phone device. Only one type of device can be registered at a time.	CCC-x.x.x.x-chrome102-bsdf911812c60f61e
JobId	string	Call job ID.	job-6573574060089****
UserId	string	Agent User ID information.	samzhang@abc
BreakCode	string	Break status code, which is divided into system-defined and customer-defined types. System-defined break codes: Warm-up: A temporary break state after an agent is published but before becoming idle. RingingTimeout: A break caused by ringing timeout for the agent. RejectCall: A break caused by the agent rejecting a call. There are no restrictions on customer-defined status codes. Customers can define them according to their business needs.	Warm-up
InstanceId	string	Instance ID.	abc
OutboundScenario	boolean	Indicates whether the agent is in outbound-only mode.	False
UserState	string	Agent status. Enumeration values: READY: idle WORKING: post-processing DIALING: dial-up BREAK: break OFFLINE: offline TALKING: talking RINGING: ringing	READY
SignedSkillGroupIdList	array	List of skill group IDs that the agent has signed into.
	string	Skill group ID that the agent has signed into.	skillgroup1@abc

Examples

Success response

JSON format

{
  "Code": "OK",
  "HttpStatusCode": 200,
  "Message": "无",
  "RequestId": "BF268B34-09C2-43FD-BAC4-5D31EA63****",
  "Params": [
    "skillGroupId"
  ],
  "Data": {
    "ContextId": 123456789,
    "CallContext": {
      "CallType": "OUTBOUND",
      "InstanceId": "abc",
      "JobId": "job-6538214103685****",
      "ChannelContexts": [
        {
          "ReleaseInitiator": "139xxxx0501",
          "ChannelState": "CREATED",
          "Destination": "8001****",
          "UserId": "samzhang@abc",
          "ChannelFlags": "COACHING",
          "Timestamp": 1609138903315,
          "ReleaseReason": "486:USER_BUSY",
          "CallType": "OUTBOUND",
          "JobId": "job-6573574060089****",
          "ChannelId": "ch:user:1390501****->8032****:1609138902226:job-653821410368****",
          "Originator": "1318888****",
          "UserExtension": "8000****\n"
        }
      ]
    },
    "UserContext": {
      "Extension": "8000****",
      "WorkMode": "ON_SITE\n",
      "DeviceId": "CCC-x.x.x.x-chrome102-bsdf911812c60f61e\n",
      "JobId": "job-6573574060089****",
      "UserId": "samzhang@abc\n",
      "BreakCode": "Warm-up",
      "InstanceId": "abc",
      "OutboundScenario": true,
      "UserState": "READY",
      "SignedSkillGroupIdList": [
        "skillgroup1@abc"
      ]
    }
  }
}

Error codes

HTTP status code	Error code	Error message
400	UserBusy	The user %s you called was busy. Please try again later.
400	InvalidOperation.ChannelState	The operation is not allowed. Channel stats (%s) does not meet expectations (%s).
400	InvalidOperation.UserState	The operation is not allowed. User state (%s) does not meet expectations (%s).
500	InternalService.CTI	An internal CTI service error occurred. %s
404	NotExists.UserId	The user %s does not exist in instance %s.
404	NotExists.InstanceId	The specified instance %s does not exist.
404	NotExists.Extension	No available extension number exists.

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.