This topic lists common digital employee issues and their solutions. Read it carefully.
1. How to pass the caller and callee numbers to the chatbot flow in a digital employee
In inbound call scenarios, use ingress parameters to pass the caller and callee numbers to the chatbot flow.
In the flow configuration of the chatbot, create new ingress parameters using the “/” syntax.
Create ingress parameters "callingNumber" and "calledNumber", which represent the calling number and called number, respectively.
In the robot workflow, you can use the in-band parameters by inserting them into the node where the calling number or called number is needed.
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