Cloud Contact Center offers a no-questions-asked refund within 5 days of purchase. If you purchased a subscription product (such as a monthly agent package), follow the instructions below to request a no-questions-asked refund. The eligibility criteria are as follows:
You can request a no-questions-asked refund for a newly purchased subscription product (such as a monthly agent package) within 5 days of purchase.
Refunds requested after 5 days are processed on a pro-rata basis.
Pay-as-you-go products (including usage-based billing, phone numbers, storage, etc.) are not eligible for refunds.
Products paid for using cash coupons are not eligible for refunds.
Each user is allowed only one refund. If you request a refund, re-subscribe, and then request another refund, the second refund will not be approved.
If you meet the eligibility criteria and submit a refund request, we will return the refundable amount to your account based on your payment method. Your Cloud Contact Center service will be discontinued immediately:
Orders paid via a third-party payment method and placed within the last 3 months will be automatically refunded to the original payment method.
Orders paid using your Alibaba Cloud account balance or placed more than 3 months ago will be refunded to your Alibaba Cloud account balance.
To request a refund: Go to Refund Management, search for Cloud Contact Center, and select a refund type to submit your request.
If your product type is not covered by the 5-day no-questions-asked refund policy or if you exceed the 5-day window, refunds cannot be processed. If you have questions about using the product, submit a ticket for assistance.