Overdue payments

If the available credit in your account, including your account balance, vouchers, and coupons, is insufficient to settle your outstanding bills, your account immediately becomes overdue.

• Overdue payment notification

  Once your account becomes overdue, the system immediately notifies you by internal message, SMS, and email to pay the bill promptly.

• Service suspension

  • Once an account becomes overdue, CDN and will immediately suspend the acceleration service for users without the service suspension privilege or those who have exceeded its quota.

    Note

    Alibaba Cloud provides a service suspension privilege. If you enable this feature, Alibaba Cloud grants you a specific quota or period to continue using cloud services after your account becomes overdue. The quota or period is determined based on factors such as your membership level and historical consumption, and is automatically calculated and updated each month. For more information, see Service Suspension Privilege.

  • After service for your account is suspended due to an overdue payment, CDN and will immediately stop the acceleration service. The accelerated domain name will be taken offline, and its corresponding CNAME record will be resolved to an invalid address such as offline.***.com. As a result, the accelerated domain name will become inaccessible.

    Note

    For more information about taking domain names Offline, see Changes to the offline rules for domain names.

  • After a service suspension for CDN is triggered by an overdue payment on your account, the cached resources for the CDN domain names under your account will be released from our points of presence (POPs). The configuration information of the CDN domain names will be retained for no more than 30 days.

• Settle the outstanding balance and restore service

  You can go to Expenses to view overdue payment information and top up your account to settle the outstanding balance. After the outstanding balance is settled, CDN and services are restored. Domain names taken Offline due to an overdue payment are automatically restored, and their acceleration service resumes.

  Note that if the system has deleted the CDN or domain name configurations under your account, you must re-add them after you settle the overdue payment. Additionally, the CDN and points of presence (POPs) must re-fetch and cache resources from the origin server.

Low balance alerts for your CDN or service are triggered in the following scenarios:

• Pay-by-data-transfer: The system uses the average of your billable amounts for the CDN service over the last 7 hours to determine if your account balance is sufficient to cover the fees for the next three billing cycles of the CDN service. If your balance is insufficient, the system will notify you via internal messages, SMS messages, and emails.

• Pay-by-bandwidth: The system uses the payable amount of your CDN service from the most recent billing cycle (day) to determine whether your account balance is sufficient to cover the fees for the CDN service for the next billing cycle (day). If your balance is insufficient, the system will notify you by internal message, SMS, and email.

• Available credit alerts: If you enable the Available credit alert feature, the system notifies you by internal message, SMS, and email when your account balance falls below the threshold that you set.