Chat Flow

What is Chat Flow

Chat Flow is a visual editor that lets you define chat flows by dragging components onto a canvas—no coding required. It responds to user input and auto-replies based on configured logic. Common use cases include automated tasks, data collection, and personalized user experiences.

Features

• Channel dock: Supports Viber, Instagram, WhatsApp, and SMS for enterprise messaging.

• Flow dock: Use conditional branches to build different systems for customers based on business requirements. Components like Set Variables and HTTP Request integrate Chat App Message Service with enterprise business systems.

• AI dock: Recognizes basic text such as languages and phone numbers, and integrates Alibaba Cloud large language models (LLMs) to classify emotions and topics.

  For example, if a user replies "I am a handsome boy" to a gender question, keyword-based systems may struggle to identify the answer. The emotion and topic classification technology accurately identifies the user as male, enabling tailored follow-up interactions.

• Marketing dock: Triggers activities based on user characteristics and time periods.

  For example, an engineer without programming experience can build a logistics demo where merchants send order information for address confirmation. Customers confirm or modify the address directly in the demo.

Benefits

References

Related topics:

• Get started: Work with Chat Flow.

• For more information about the functionality of each section on the canvas, see Flow editor canvas.

• Explore individual components: Process Editor Component Description.