Features and configuration of Chat Flow components-Chat App Message Service(Chat App)-阿里云帮助中心

Components are the building blocks of a flow. Combine and configure them to create automated data flows.

Components

The following table lists each component and its configuration. For details, click the link in the Reference column.

Category	Icon	Name	Description	Configuration	Reference
Core		Branching by Conditions	Routes a flow into different branches based on conditional rules.	Define how conditions are evaluated by adding rules or rule groups: And: All conditions in the branch must be met. Or: At least one condition in the branch must be met. Supported rule variables: incomingMessage: The user's message. wabaId: The WhatsApp Business Account (WABA) ID. wabaPhoneNumber: The phone number associated with the WABA. customerPhoneNumber: The user's phone number. customerName: The user's name. Supported matching conditions: dateEquals: The date is equal to the specified value. dateGreaterThan: The date is after the specified value. dateLessThan: The date is before the specified value. numberEquals: The number is equal to the specified value. numberGreaterThan: The number is greater than the specified value. numberLessThan: The number is less than the specified value. stringContains: The string contains the specified value. stringEquals: The string is equal to the specified value. stringStartsWith: The string starts with the specified value. stringIsBlank: The string is empty. stringIsNotBlank: The string is not empty. stringEntireMatchesRegex: The entire string matches the regular expression. stringAnyMatchesRegex: Any part of the string matches the regular expression.	Branching by Conditions
		Jump to Another Step	Jumps to any other step within the flow.	Specify a target component and a maximum number of jumps. After the maximum is reached, the flow proceeds to the next step instead of jumping.	Jump to Another Step
		Set Variables	Creates or modifies custom variables for use in later steps of the flow.	Add a variable and optionally assign it a value. Other components in the flow can then reference the variable.	Set Variables
		Wait	Pauses the flow for a specified period.	Set the pause duration. The flow resumes after the specified time elapses.	Wait
		Recognize a Phone Number	Identifies the country calling code and the ISO country code from a phone number in international format.	Outputs the calling code or country code from an incoming phone number. Supports branching based on the result. For example, for the number 8613012345678, the component can output the calling code 86 and the ISO country code CN.	Recognize a Phone Number
		Recognize Language from Text	Identifies the language of a message and saves it as a variable for use in later steps.	Automatically identifies the language of a user's message and outputs it as a variable for use in subsequent components.	Recognize language from text
		Recognize Entities in Text	Extracts specific information, such as phone numbers and email addresses, from text for use in later steps.	Extract entities from a source text or variable. Supports phone numbers and email addresses.	Recognize entities in text
		HTTP Request	Sends an HTTP request to a specified URL.	Supports two request methods: GET POST Add a failure branch to define separate actions for successful and failed requests.	HTTP request
		Call a Function	Calls a custom function in Alibaba Cloud Function Compute to run custom business logic such as data processing, remote service invocation, or data storage.	To use this component, first activate Function Compute and configure a function in its console.	Call a Function
		Branching by Date/Time	Directs the flow based on multiple date and time conditions.	Specify conditions based on date, time range, and day of the week. Time zone settings are supported.	Branching by Date/Time
		Random Branch	Directs the flow into a random branch based on a defined probability. Use this to send varied messages or run A/B tests.	Set the probability for each branch. The sum of all branch probabilities must be 100%.	Random branch
		Forward to Flow	Forwards the session to another flow and immediately ends the current flow.	Select a published flow.	Forward to Flow
Messaging		Send a WhatsApp Message	Sends a WhatsApp message. Users can reply with WhatsApp-specific features.	Supports two actions: Fixed Send Reply Both actions support the following message types: Text: Supports variables. Media: Supports images, audio, videos, files, and locations. Supports variables. Interactive: Supports button groups or interactive lists. Supports variables. Product: Supports single and multi-product messages. Supports variables. Template Message: Sends a pre-approved WhatsApp Template Message.	Send a WhatsApp Message
		Send a WhatsApp Typing Indicator	Shows a typing indicator to the user, signaling that a response is being prepared.	No configuration is required. This component applies only to WhatsApp messages and must be used with the Send a WhatsApp Message or Wait for a WhatsApp Response component.	Send a WhatsApp typing indicator
		Wait for a WhatsApp/Viber/Instagram Response	Waits for a user to reply to a WhatsApp, Viber, or Instagram message.	Set a timeout duration for the reply. You can enable a timeout branch for when no reply is received and define output variables for use in later components.	Wait for a WhatsApp/Viber/Instagram Response
		Send a Viber Message	Sends a Viber message. Users can reply with Viber-specific features.	Supports two actions: Fixed Send Reply Supported message types: Transaction Marketing Note Fixed Send sends a message from a selected channel or parameter to a specified number or parameter.	Send a Viber message
		Send a Messenger Message	Sends a Messenger message. Users can reply with Messenger-specific features.	Supports two actions: Fixed Send Reply Both actions support the following message types: Text: Supports variables. Media: Supports images, audio, videos, and files. Supports variables. Quick reply: Supports variables. Template Message: Supports images, message titles, subtitles, reply buttons, link buttons, button titles, and button URLs. Supports variables.	Send a Messenger Message
		Send an Instagram Message	Sends an Instagram message. Users can reply with Instagram-specific features.	Supports two actions: Fixed Send Reply Both actions support the following message types: Text: Supports variables. Image: Supports variables. Quick reply: Supports variables. Template Message: Supports images, message titles, subtitles, reply buttons, link buttons, button titles, and button URLs. Supports variables.	Send an Instagram message
		Send an SMS Message	Sends an SMS message.	Select a Sender ID, then choose one of the following SMS types: Verification code Notification Marketing	Send an SMS message
		Send an Email	Sends an email.	Select an email channel and a message template to send the email.	Send an Email
Intelligence		Natural Language Dialog	Connects to a large language model (LLM) to maintain a continuous conversation by queuing and processing incoming messages while awaiting model responses.	Configure a model or an application to enable natural language dialog.	Natural Language Dialogue
		Sentiment/Topic Classification	Classifies text with custom sentiment or topic labels.	Analyzes text from a variable or direct input and assigns a custom label. Branch the flow based on the assigned label. Requires Alibaba Cloud Model Studio.	Sentiment/Topic classification
		Natural Language Generation	Uses an LLM for multi-turn conversations, knowledge retrieval, and content generation.	Configure a model or an application to use this component.	Natural Language Generation
Contact		Subscribe to Group	Adds a user to a specified group.	Adds a user's phone number and name to the specified group.	Add to Group
Contact		Unsubscribe from Group	Removes a user from a specified group.	Specify the group from which to remove the user.	Unsubscribe from Group