Sends Instagram messages that recipients can reply to using Instagram-specific features.
Component information
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Component icon |
Component name |
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Send an Instagram Message |
Prerequisites
To configure this component, access the flow canvas by using an existing flow or creating a new one.
Go to the canvas of an existing flow
In the
Create a new flow to open its canvas. For more information, see Create a flow.
Parameters
Available variables
This section lists the default variables for your flow. To add custom variables, click Insert Variable on the settings page. For more information, see How to use available variables.
Sending settings
Two sending actions are available: From/To and Reply.
Fixed sending
If Trigger Type is set to Manual, you must use the From/To action.
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Sending type |
Description |
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Sender Account |
When Sending Type is set to Sender Account, select the channel and account for sending. The channel must be approved and the account properly connected. For the recipient number, enter a fixed number or click Insert Variable to use a variable. |
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Variable |
When Sending Type is set to Variable, select the sender's phone number from the drop-down list. For the recipient number, enter a fixed number or click Insert Variable to use a variable. |
Message settings
Message settings determine the type of message to send, such as Text, Image, Quick Reply, and Template Message.
Text
Select Text to send a plain text message. Enter the message content, which can include variables.
Image
Select Image and enter the image URL. Supported formats are JPEG and PNG. The maximum file size is 5 MB.
Below the image URL input box, you can click + Insert variable to insert a variable into the URL.
Quick reply
Select Quick Reply and enter the message content, or type {{ to select an existing variable or create a new one.
The Quick Reply panel has two areas: the upper area for message content (type {{ to insert variables) and the lower area for buttons. Name each button, and click + Add button to add more reply options.
The button name is the name of the Interactive Reply-based Branch in Interactive Reply Settings.
Template message
In the template, manually enter values for Image URL, Message Title, and Subtitle, or type {{ to use variables. For Button Type, you can select Reply Button or URL Button. If you select URL Button, you must specify a Button URL. After you configure Template1, you can click Add Template to configure Template2 as needed.
For the Template Type, select General Template. The Message Title and Button Title fields are required. You can click Add button to add more buttons to the template.
Timeout settings
Enable Unread Branch to set a custom timeout period and configure components in the branch to handle unread messages. For example, if a message is not read before the timeout, use the Send an SMS Message component to send a follow-up SMS.
Interactive reply settings
These settings apply only to Quick Reply and Template Message types.
Configuration | Description |
Interactive Reply-based Branch | Enable this option to create a branch for each button or list item in the interactive message. |
Branch for Interactive Reply Wait Timeout | Enable this option to create a timeout branch that defines the action to take if the user does not reply in time. Specify the timeout duration. If you enable this branch without adding any components, the flow proceeds to the next component after the timeout. |
Wait Time for Interactive Reply | Set the timeout duration in seconds, minutes, or hours. After the specified time elapses, the timeout branch components are executed. |
Custom Output Variable Name | Specify a custom variable to store the user's choice. This variable appears in the available variables section and can be used in subsequent flow steps. |
Advanced settings
Parameter | Description |
Status Report | If you enable the Status Report feature, you must provide a URL to receive status reports. |
Track ID | A custom identifier used to tag and track a specific message. |