Self-service unsubscription refund rules and procedures-Cloud Firewall(Cloud Firewall)-阿里云帮助中心

Cloud Firewall supports self-service unsubscription for subscription instances and self-service release for pay-as-you-go instances. This page covers what happens to your data, the refund rules for each billing method, and how to release an instance.

Before you begin

After you unsubscribe from or release a Cloud Firewall instance, configuration data is retained for 7 days. Retained data includes access control policies, protection policies, and traffic analysis policies. During this window, you can re-enable the instance and recover your configuration.

Warning

After 7 days, all data is permanently deleted and cannot be recovered. Log analysis statistics are not retained even within the 7-day window.

Scope

Subscription instances (Unsubscribe)
You cannot release subscription instances directly. To end the service early, you must unsubscribe. The instance is then automatically released. You can unsubscribe at any time after the service starts. Your refund is based on the amount displayed on the opt-out page.
Pay-as-you-go instances (Release)
You cannot opt out of pay-as-you-go instances. If you no longer need the service, release the instance in the console to stop future charges. No refunds are provided.

Subscription instances (Premium, Enterprise, and Ultimate editions)

Refund rules

Billing method	Refund method	Refund rule
Subscription (Premium, Enterprise, and Ultimate editions)	Unsubscribe from a renewal period that has not yet started	A full refund is available for renewal orders that have not yet started.
	Five-day unconditional full refund	You can apply for a full unconditional refund within five days of purchase. Note the following special cases: If you downgrade the instance within five days and then apply for a five-day unconditional full refund, the refund amount is based on the price after the downgrade, not the original order price. If you renew, upgrade, or increase bandwidth for the instance within five days, you are not eligible for a five-day unconditional full refund. Note Each user can apply for one five-day unconditional full refund per calendar year. Alibaba Cloud reserves the right to deny refund requests for malicious unsubscriptions.
	Partial refund	A partial refund is issued for a subscription product if the request does not meet the rules for a five-day unconditional full refund. Refund amount = Original payment amount - Consumed amount Usage duration < 30 days: Consumed amount = (Daily subscription price × Usage duration in days × Applicable discount) × 1.5 For example, you purchased a 90-day subscription. The original price was 2,000 and the actual payment was 1,000. If you request a refund on the 29th day, the refundable amount is: 1,000 - (2,000 / 90) × 29 × 1.5 = 33.33. Usage duration ≥ 30 days: Consumed amount = Daily subscription price × Usage duration in days × Applicable discount For example, you purchased a 90-day subscription. The original price was 2,000 and the actual payment was 1,000. If you request a refund on the 30th day, the refundable amount is: 1,000 - (2,000 / 90) × 30 = 333.33.
Pay-as-you-go	Self-service unsubscription	Pay-as-you-go Cloud Firewall instances are billed in real time based on usage. Therefore, refunds are not applicable. If you no longer need a pay-as-you-go Cloud Firewall instance, you can release it. Before you release the instance, make sure that you have backed up or migrated your data and that your business is not affected. Billing stops immediately after the instance is released. However, the bill for a pay-as-you-go instance is generated on day T+1 after the release. Therefore, you receive the final bill on day T+1.

Note

You can manually release a subscription Cloud Firewall instance from 15 days before its expiration date to 7 days after its expiration date. However, no refund is provided for an early release. For more information, see Release a subscription instance.

Scenario	Refund rule
Purchased within the last 5 days	Submit a ticket to apply for a refund.
Special cases	Contact your business manager.
Purchased more than 5 days ago with no product issues	Refunds are not supported.

Self-service release

Release a subscription instance any time between 15 days before and 7 days after its expiration date. No refund is issued for an early release.

For release steps, see Release a subscription instance.

Pay-as-you-go instances

Pay-as-you-go instances are billed in real time based on usage, so refunds are not applicable.

Release a pay-as-you-go instance

Make sure you have backed up your data and that your business is not affected before releasing the instance.

Billing stops immediately when you release the instance. Because pay-as-you-go bills are generated on day T+1, you receive one final bill the day after release.

For release steps, see Release a pay-as-you-go instance.

Unsubscribe from a subscription instance

Choose an unsubscription procedure based on the status of your subscription Cloud Firewall instance.

Unsubscribe from a renewal period that has not yet started

Go to the Resource Unsubscription page and click the Unsubscribe from Renewal Period tab.
Locate the subscription Cloud Firewall instance and click Unsubscribe from Renewal in the Operation column.
On the Unsubscribe from Renewal page, confirm the resource information and set Expiration Time After Change. Then, read and select I have carefully read the Unsubscription Rules and confirm the refund amount.
Click Unsubscribe Now. In the dialog box that appears, confirm the information and click OK.
After the unsubscription request is submitted, you can click Order List to view the processing details.

Five-day unconditional unsubscription

Go to the Resource Unsubscription page and click the Unsubscribe from Resources in Use tab.
On the Unsubscribe from Resources in Use tab, click Regular Cloud Products and select Five-day Unconditional Unsubscription.
Locate the subscription Cloud Firewall instance and click Unsubscribe from Resource in the Operation column.
On the Unsubscribe from Resource page, confirm the resource information and set the Reason for Unsubscription. Then, read and select I have carefully read the Unsubscription Rules and confirm the refund amount and I confirm that the data of the unsubscribed instance has been backed up and migrated.
Click Unsubscribe Now. In the dialog box that appears, confirm the information and click OK.
After the unsubscription request is submitted, you can click Order List to view the processing details.

Partial refund

Go to the Resource Unsubscription page and click the Unsubscribe from Resource tab.
On the Unsubscribe from Resource tab, click Regular Cloud Products and select Partial Unsubscription.
Locate the subscription Cloud Firewall instance and click Unsubscribe from Resource in the Operation column.
On the Unsubscribe from Resource page, confirm the resource information and set the Reason for Unsubscription. Then, read and select I have carefully read the Unsubscription Rules and confirm the refund amount and I confirm that the data of the unsubscribed instance has been backed up and migrated.
Click Unsubscribe Now. In the dialog box that appears, confirm the information and click OK.
After the unsubscription request is submitted, you can click Order List to view the processing details.

Unsubscribe from a pay-as-you-go instance

If you determine that your business no longer requires protection from a pay-as-you-go Cloud Firewall instance, you can release the instance to avoid additional charges. For more information, see Release an instance.

Refund destination

For more information about where the refunded amount is sent, see Refund Destination.