This topic describes the billable items, pricing, refund policy, upgrade and renewal policies, and information about expiration and overdue payments for Cloud Web Hosting. Use this guide to understand the billing details and choose a Cloud Web Hosting instance that fits your business needs and budget.
Billable items
The fees for Cloud Web Hosting include the cost of the host and any additional value-added services, such as bandwidth, traffic, data storage, and website acceleration packages. You can purchase Cloud Web Hosting products and value-added services using the subscription billing method.
Cloud Web Hosting supports only the subscription billing method. The pay-as-you-go billing method is not available.
The billable items for dedicated and shared Cloud Web Hosting instances vary by product type. For more information, see Billable items.
Pricing
To learn about the types, configurations, and reference prices of Cloud Web Hosting products before you purchase an instance or log on to the sales page, see Pricing.
The prices of Cloud Web Hosting products are subject to change. The prices and configurations in the pricing information are for reference only. The actual price is the price displayed on the page when you submit your order.
Refund policy
To cancel your Cloud Web Hosting subscription, you must first understand the refund rules and procedure. If you paid online, with your account balance, or through an offline transfer, Alibaba Cloud refunds the payment to the original source after the cancellation is complete. The payment source can be your Alipay account, online banking account, or Alibaba Cloud account. For more information, see Refund policy.
Upgrades or renewals
You can upgrade your current Cloud Web Hosting instance to a higher configuration to increase your website's data storage and access speed. You must also renew your instance before it expires to ensure that your website operates without interruption. For more information, see Upgrade or renewal policy.
Expiration or overdue payments
To ensure that your website runs continuously on Cloud Web Hosting, monitor your instance's expiration date and renew it before it expires. You must also check for any overdue payments on your account and ensure that your account balance is sufficient. For more information, see Expiration and overdue payments.
Billing FAQ
If you have questions about purchasing or using Cloud Web Hosting, see the Billing FAQ or submit a ticket.