Renew web hosting

Important considerations

• About renewals

  • For renewal discounts on your web hosting instance, see the Confirm Order section on its Renew page. Discount policies may vary by instance and depend on the information displayed on the renewal page in the Web Hosting console.

  • Renewal scope: If you have added extra web space to your shared web hosting, the renewal fee covers both the web hosting instance and the additional web space.

  • Effective time: A renewal takes effect in about 3 to 5 minutes. Your website becomes accessible once the renewal is complete.

    Important

    If your website remains inaccessible after the renewal is complete, try restarting the web hosting instance or clearing your browser cache.

• Impact of instance expiration

  • Before expiration or within 15 days after expiration: Your website and database data are not yet released. Back up your data and renew the instance as soon as possible.

  • Renewal within 15 days after expiration:

    • Manual renewal: The new service period starts from the original expiration date.

      For example, if your web hosting instance expires on March 1, 2021, and you successfully renew it for one year on March 10, 2021, the new expiration date will be March 1, 2022.

    • Automatic renewal: Ensure your account has a sufficient prepaid balance to cover the renewal fee. If an automatic deduction fails due to insufficient funds within 15 days before the expiration date, the renewal will fail.

  • More than 15 days after expiration: If an instance is not renewed within 15 days after its expiration, the system automatically releases it. Once released, the instance and its data cannot be recovered or renewed. Back up your website data in advance to prevent data loss. For instructions, see Back up and restore data.

  • Within 20 days before the expiration date: You cannot enable automatic renewal. Use manual renewal to prevent service interruptions.

Procedure

Renew a single web hosting instance

1. Log on to the Cloud Web Hosting management page.

2. The renewal method depends on whether your web hosting instance has expired.

   A single web hosting instance has not expired

   If your web hosting instance has not yet expired, you can renew it either automatically or manually.

   • Automatic renewal

     1. Find and select the web hosting instance, and then click Enable Automatic Renewal at the bottom of the page.

     2. On the Enable Automatic Renewal page, select I have read and agree to the Alibaba Cloud Automatic Renewal Service Agreement, and then click Submit. You will be redirected to the Renewal Management page.

        Important

        Before you enable automatic renewal, carefully read the Instructions on Auto-renewal Service on the Enable Automatic Renewal page.

     3. Confirm that the renewal was successful.

        On the Renewal Management page, check the Expiration Date column for the instance. If the date is updated, the renewal was successful.

        Note

        To manually renew an instance that has automatic renewal enabled, click Renew in the Actions column for the instance. The automatic renewal setting remains active after the manual renewal is complete.

   • Manual renewal

     1. Find the web hosting instance and click Renew in the Actions column.

        You can sort the instance list by expiration date to quickly find expiring instances. To restore the default sorting, refresh the page.

        Note

        Alternatively, select the instance and click Renew Host at the bottom of the page. If you are on the Cloud Web Hosting Management Console page, you can also click Renew at the top of the page.

     2. On the Renew page, select a renewal duration, select I have read, understood, and accepted the [Service Terms for Exclusive Web Hosting Standard Enhanced Edition], and then click Proceed to Checkout.

     3. In the dialog box that appears, click OK.

     4. On the payment page, choose a payment method and click Pay.

        After 3 to 5 minutes, return to the Web Hosting console. Check the Expiration Date column; if the date is updated, the renewal was successful.

   Single instance expired within 15 days

   If a web hosting instance has expired but is still within its 15-day grace period, it can only be renewed manually.

   1. On the Host List page, click the Hosts That Require Immediate Renewal tab.

   2. Find the web hosting instance you want to renew and click Renew in the Actions column.

      Note

      Alternatively, select the instance and click Renew Host at the bottom of the page.

   3. On the Renew page, select a renewal duration, select I have read, understood, and accepted the [Service Terms for Exclusive Web Hosting Standard Enhanced Edition], and then click Proceed to Checkout.

      The name of the service terms may vary depending on your Web Hosting product type. This step uses the Exclusive Web Hosting Standard Enhanced Edition as an example. The actual terms displayed on the page are authoritative.

   4. In the dialog box that appears, click OK.

   5. On the payment page, choose a payment method and click Pay.

      After 3 to 5 minutes, return to the Web Hosting console. Check the Expiration Date column; if the date is updated, the renewal was successful.

Renew multiple web hosting instances

1. Log on to the Cloud Web Hosting management page.

2. The renewal method depends on whether your web hosting instances have expired.

   Multiple web hosting instances have not expired

   If your web hosting instances have not yet expired, you can renew them either automatically or manually.

   • Automatic renewal

     1. Find and select the web hosting instances, and then click Enable Automatic Renewal at the bottom of the page.

     2. On the Enable Automatic Renewal page, select I have read and agree to the Alibaba Cloud Automatic Renewal Service Agreement, and then click Submit. You will be redirected to the Renewal Management page.

        Important

        Before you enable automatic renewal, carefully read the Instructions on Auto-renewal Service on the Enable Automatic Renewal page.

     3. Confirm that the renewal was successful.

        On the Renewal Management page, check the Expiration Date column for the instances. If the dates are updated, the renewal was successful.

        Note

        To manually renew instances that have automatic renewal enabled, select them and click Renew Multiple Hosts at the bottom of the page. The automatic renewal setting remains active after the manual renewal is complete.

   • Manual renewal

     1. Find and select the web hosting instances you want to renew, and then click Renew Multiple Hosts at the bottom of the page.

     2. On the Renew page, select a renewal duration for each web hosting instance, and then click Proceed to Checkout.

     3. In the dialog box that appears, click OK.

     4. On the payment page, choose a payment method and click Pay.

        After 3 to 5 minutes, return to the Web Hosting console. Check the Expiration Date column; if the date is updated, the renewal was successful.

   Multiple instances expired within 15 days

   If multiple web hosting instances have expired but are still within their 15-day grace period, they can only be renewed manually.

   1. On the Host List page, click the Hosts That Require Immediate Renewal tab.

   2. Find and select the web hosting instances that you want to renew on the Hosts That Require Immediate Renewal tab, and then click Renew Multiple Hosts at the bottom of the page.

   3. On the Renew page, select a renewal duration for each instance, and then click Proceed to Checkout.

   4. In the dialog box that appears, click OK.

   5. On the payment page, choose a payment method and click Pay.

      After 3 to 5 minutes, return to the Web Hosting console. Check the Expiration Date column; if the date is updated, the renewal was successful.

FAQ

Question: How do I disable automatic renewal?

Answer:

1. Log on to the Cloud Web Hosting management page.

2. At the top of the Web Hosting console, navigate to Billing > Renewal Management.

3. On the Renewal Management page, click Web Hosting next to Renewal for Other Products in the upper-right corner.

4. On the Web Hosting page, select Show auto-renewal-enabled products in the upper-right corner.

5. Find the target web hosting instance and click Disable Automatic Renewal in the Actions column.

   Note

   Alternatively, select the instance and click Disable Automatic Renewal at the bottom of the page.

6. In the confirmation dialog box that appears, click OK.