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Reset the host management console password and FTP password

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Reset your host management console password and FTP password periodically to improve the security of your site. You can also reset these passwords if you forget them.

Note

The Cloud Web Hosting management console password is used to log on to the host management console. The FTP password is used to configure your site program when you build your site and to connect to your Cloud Web Hosting instance using an FTP client.

Prerequisites

You have an Alibaba Cloud account and its password. If you forget your account credentials, see How do I reset a forgotten password?

Are the Cloud Web Hosting management console password and Alibaba Cloud account password the same?

No. The Cloud Web Hosting management console (Wanwang host) uses a login system that is separate from your Alibaba Cloud account:

  • Username: Your host name (for example, qyw8204490001), not your Alibaba Cloud account name.

  • Password: The host management password that you set, not your Alibaba Cloud account password.

  • Phone number verification code login is not supported.

If you forget the host management console password, you can reset it by using the Reset Management Password function in the Cloud Web Hosting management console.

Reset the host management console password

The steps to reset the host management console password depend on your current interface. The steps are as follows:

Cloud Web Hosting management page

  1. Log on to the Cloud Web Hosting management page.

  2. On the Cloud Web Hosting page, find the instance for which you want to reset the management console password. In the Actions column, choose 图标 > Reset Management Password.

  3. In the Reset Management Password dialog box, enter and confirm the new management password, and then click Confirm.

    Note

    When you reset the password, follow these rules:

    • Must be composed of at least three of the following character types: uppercase letters, lowercase letters, digits, and special characters ()`~!@#$%^&-+=|{}[]:;<>,.?/.

    • Must be 8 to 20 characters in length.

    If the password meets the rules but you still get an error, check the following:

    • Do not use unsupported special characters such as spaces, backslashes (\), or single quotation marks (').

    • Do not use predictable number patterns such as 12345678 or 11111111. Use a random and unpredictable password instead.

    • Clear your browser cache, use incognito mode, or switch to a different browser and try again.

    • Make sure that your Chinese input method is disabled to avoid full-width characters.

  4. In the pop-up dialog box, click Confirm.

Cloud Web Hosting management console

  1. Log on to the Cloud Web Hosting Management Console.
  2. In the navigation pane on the left, click Site Information.

  3. On the Site Information page, in the Account Information section, click [Reset Password] next to Host Management Console Password.

  4. In the Management Console Password Reset dialog box, enter and confirm the new password, and then click Confirm.

    Note

    When you reset the password, follow these rules:

    • Must be composed of at least three of the following character types: uppercase letters, lowercase letters, digits, and special characters ()`~!@#$%^&-+=|{}[]:;<>,.?/.

    • Must be 8 to 20 characters in length.

    If the password meets the rules but you still get an error, check the following:

    • Do not use unsupported special characters such as spaces, backslashes (\), or single quotation marks (').

    • Do not use predictable number patterns such as 12345678 or 11111111. Use a random and unpredictable password instead.

    • Clear your browser cache, use incognito mode, or switch to a different browser and try again.

    • Make sure that your Chinese input method is disabled to avoid full-width characters.

    When a success message appears, the host console password has been reset.

Reset the FTP logon password

  1. Log on to the Cloud Web Hosting management page.
  2. Find the Cloud Web Hosting instance you want to manage and click Manage in the Actions column.

  3. On the Site Information page, in the Account Information section, click [Reset Password] next to FTP Logon Password.

  4. In the FTP Password Reset dialog box, enter and confirm the new password, and then click Confirm.

    Note

    When you reset the password, follow these rules:

    • Must be composed of at least three of the following character types: uppercase letters, lowercase letters, digits, and special characters ()`~!@#$%^&-+=|{}[]:;<>,.?/.

    • Must be 8 to 20 characters in length.

    If the password meets the rules but you still get an error, check the following:

    • Do not use unsupported special characters such as spaces, backslashes (\), or single quotation marks (').

    • Do not use predictable number patterns such as 12345678 or 11111111. Use a random and unpredictable password instead.

    • Clear your browser cache, use incognito mode, or switch to a different browser and try again.

    • Make sure that your Chinese input method is disabled to avoid full-width characters.

    When a success message appears, the FTP password has been reset.

What should I do if I still get an error, cannot log on, or see logon records from other locations after resetting my password?

Refer to the following solutions based on your situation:

  • Error persists after password reset: Try to log on again. If the problem persists, check whether you are using the correct logon portal and the correct account format.

  • Logon records from other locations: Change your Cloud Web Hosting management console password and FTP password immediately to improve account security.

  • Unable to log on or manage the host after purchase: You must complete the initial setup first. On the Cloud Web Hosting management page, click Manage. In the Password initialization settings section, set the host management console password, FTP password, and database password, and then save the settings.

  • Password was previously shared with support staff: After the issue is resolved, change your database password and other sensitive passwords promptly to ensure account security.

References

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