FAQ

Alibaba Cloud is a global provider of market data with direct connections to the source data centers of stock exchanges, such as the Nasdaq primary site in the NY4 data center and the HKEX primary site data center. As a cloud computing company, Alibaba Cloud provides institutional clients worldwide with low-latency, low packet loss, real-time and delayed market data from the exchange source to their destination.

CloudQuotation provides market data services using Alibaba Cloud's global network. The service includes data licenses for securities markets from major exchanges. It also includes calculation services for common indicators, such as individual stock details, industry sectors, concept sectors, ETFs, and indices. Personalized or custom indicator calculation services are provided by partners in the Alibaba Cloud Marketplace.

After you activate the service and submit the required documents, the service typically becomes active within 1 to 3 business days. Data transmission begins once the service is active.

Billing is processed monthly. At the end of each month, you declare your usage for that month. Payment is due at the beginning of the following month. Usage for any part of a month is billed as a full month. To cancel your subscription, submit a request at least 5 business days before the end of the month. You will still be billed for the current month. Data transmission and charges will stop at the beginning of the next month. All fees include the market data license.

Activate the CloudQuotation service and the Zhongzhuo US Stock Market Technical Service as instructed. Follow the product guide to configure your VPC information and deploy the API and SDK for the O&M service.

CloudQuotation currently provides market data for U.S. and Hong Kong stocks, derivatives, indices, and commodity futures. Coverage will soon expand to include securities and futures derivatives from markets in Northern Europe, Canada, the UK, Japan, and Shanghai and Shenzhen.

CloudQuotation provides official End-of-Day (EOD) files for U.S. stocks from the NASDAQ exchange. If you need EOD files from a third-party provider, contact customer service to make a request.

The CloudQuotation product is billed monthly. Upgrades and downgrades during a billing cycle are not supported. To change your service plan, cancel your current subscription and purchase a new one.