Troubleshoot Cloud Monitor agent heartbeat check failures-Cloud Monitor(CMS)-阿里云帮助中心

Cloud Monitor reports a Heartbeat Check Failed system event when a host is down, has network issues, or the agent stops. Use this procedure to identify and resolve the cause on an Alibaba Cloud host.

Procedure

Verify that the host is running. View instance information.
- If yes, proceed to step 2.
- If not, Start an instance or Restart an instance.
  Note
  If the issue persists, troubleshoot the host by using the ECS documentation. Instance FAQs.
Verify that the Cloud Monitor agent is running. Install and uninstall the Cloud Monitor agent.
- If yes, go to step 3.
- If not, restart the agent. How do I restart the C++ version of the Cloud Monitor agent?.
Ping the Cloud Monitor heartbeat IP address from the host to test network connectivity.
Find the heartbeat IP address in Configure a network.
- If yes, go to step 4.
- If not, configure the host network. Configure network.
Collect the agent logs from the /usr/local/cloudmonitor/local_data/logs directory and submit a ticket to Cloud Monitor.