Create an alert contact or an alert contact group

Send alert notifications to RAM users only

By default, a Cloud Monitor alert rule is associated with the default alert contact group, which contains your Alibaba Cloud account as an alert contact. As a result, alert notifications are sent to the Alibaba Cloud account. To send alert notifications only to RAM users, complete the following steps.

1. Log on to the Cloud Monitor console.

2. In the left-side navigation pane, choose Alerts > Alert Contacts.

3. Click the Alert Contact Group tab and check the members of the default alert contact group that Cloud Monitor created automatically. Confirm that the group contains your Alibaba Cloud account as an alert contact.

4. Click Create Alert Contact Group to create an alert contact group that contains only RAM users. Add only the alert contacts that correspond to RAM users, and do not add the Alibaba Cloud account. For instructions, see Create an alert contact.

5. In the left-side navigation pane, choose Alerts > Alert Rules. Check your existing alert rules one by one and change the alert contact group of each rule from the default group to the RAM-user-only alert contact group. Existing alert rules are not switched automatically. If you do not update a rule, the rule continues to send notifications to the Alibaba Cloud account.

6. When you create an alert rule, select the RAM-user-only alert contact group from the Alert Contact Group drop-down list. Do not select the default alert contact group.

Create an alert contact

An alert contact can belong to multiple contact groups.

1. Log on to the Cloud Monitor console.

2. In the left-side navigation pane, choose Alerts > Alert Contacts.

3. On the Alert Contacts tab, click Create Alert Contact.

4. In the Set Alert Contact panel, configure the following parameters.

   Parameter	Description
   Name	Must be 2–40 characters, starting with a letter or Chinese character. Supports letters, Chinese characters, digits, periods (.), and underscores (_).
   Region for alert notification service	Alert contact details, such as name and email address, are stored and processed in the selected region.
   Phone	Text messages are sent only to Chinese mainland phone numbers (+86).
   Email address	The email address used for alert notifications.
   Description	A custom description for the alert contact.
   DingTalk | Lark | WeCom | Slack Webhook(http|https)	The webhook URL. Must start with http:// or https://. Note To test the webhook's connectivity, click Test next to the URL. In the Webhook Test panel, use the status code and test results to verify the webhook connectivity. You can also specify the callback template type and Language, and then click Test again to view the test results.
   Language of alert notifications	Defaults to Automatic. Cloud Monitor matches the notification language to your Alibaba Cloud account language.

5. Verify the information and click Confirm.

   Note

   Cloud Monitor phone alerts are built-in — no additional channel configuration is required. To receive phone alerts, ensure the following:

   • The alert contact has a valid phone number and has been added to an alert contact group.

   • When creating alert rules (for products such as ECS or EMR), select the alert contact group and set the alert severity to Critical. Cloud Monitor then automatically sends notifications by phone, text message, email, and webhook.

6. (Optional) Activate the email address and phone number.

   If you specify an email address and phone number, their status is Pending Activation by default. The contact must click the activation links in the email and text message within 24 hours to receive alert notifications. After activation, the email address and phone number appear in the contact list.

Create an alert contact group

An alert contact group contains one or more alert contacts.

1. Log on to the Cloud Monitor console.

2. In the left-side navigation pane, choose Alerts > Alert Contacts.

3. Click the Alert Contact Group tab.

4. On the Alert Contact Group tab, click Create Alert Contact Group.

5. In the Create Alert Contact Group panel, enter a group name and select the alert contacts to add.

6. Click Confirm.

Add multiple alert contacts to a group

Add multiple alert contacts to a contact group at once.

1. Log on to the Cloud Monitor console.

2. In the left-side navigation pane, choose Alerts > Alert Contacts.

3. On the Alert Contacts tab, select the desired alert contacts.

4. Click Add to Contact Group.

5. In the Add to Contact Group dialog box, select an alert contact group.

6. Click OK.

Weekly report subscription

Weekly report subscription is currently supported only through OpenAPI operations. The console does not provide a UI entry point for this feature.

# Enable weekly report subscription
aliyun cms PutContactGroup --ContactGroupName "GroupName" --EnableSubscribed true

# Disable weekly report subscription
aliyun cms PutContactGroup --ContactGroupName "GroupName" --EnableSubscribed false

aliyun cms DescribeContactGroupList

FAQ

Q: What do I do if I receive the "contact not exists" error or cannot save my email address when activating an alert contact?

Issue 1: "contact not exists" error

This error usually means the contact was not created successfully or your changes were not saved:

1. Return to the contact creation or editing page, fill in all required fields, and click Confirm to submit.

2. Click the activation link in the email or text message within 24 hours of submission.

3. If the error persists, delete the contact and recreate it. Ensure your network connection is stable and avoid refreshing or navigating away from the page during the process.

Issue 2: Email address cannot be saved or activation fails

1. Use Google Chrome to perform this operation.

2. Verify that the email address format is correct, the email account is accessible, and the address is not already registered under another contact.

3. If the system indicates that the email address already exists, complete the activation process for that email address first, and then save or modify the contact.

References

• Receive alert notifications in a DingTalk group

• Receive alert notifications in a Lark group

• Receive alert notifications in a WeCom group