This topic is for supplier order administrators and sales representatives. It explains how to view, confirm, and reject orders.
View orders
Track the status of business opportunities
Go to the Cloud Business Opportunities home page. If a buyer places an order, a message appears in the to-do list on the home page. Click View All to see all to-do items.
Click Leads > Opportunity Follow-up. Filter by opportunity status, such as Quoted or Awarded, to view the corresponding inquiries.
Pending Award: The buyer has not selected a winning supplier.
Tentative Winner: The award result is being confirmed, but the buyer has not placed the order yet.
Awarded: The buyer has placed an order with the current supplier, and the order is active.
Not Awarded: The buyer has placed an order with another supplier.
View purchase orders
Method 1: In the Opportunity Follow-up section, filter for opportunities with the Awarded status. Then, click View Details.
Method 2: Go to Sales Management > Order Management > Order List to open the Purchase Orders list. Click the View button to open the purchase order details page.
Confirm or reject orders
Go to the purchase orders page and filter the orders. Pay close attention to orders with the Pending Confirmation status. This status indicates that the buyer may have changed conditions, such as adding an attachment. You must confirm the order before it can be fulfilled. Click the View button in the order's row to open the order details page. The buyer decides whether an order requires confirmation. If the buyer checks the box for seller confirmation when creating an order, the order becomes active only after you confirm it.
On the order details page, review the order details. Then, click Confirm Order or Reject Order. When you reject an order, you must enter a supplier comment to explain why. The buyer can then modify and resubmit the order based on your comment.Prerequisites for rejecting an order: 1) An order that requires supplier confirmation cannot be rejected after it has been confirmed. 2) An order that does not require supplier confirmation cannot be rejected if a subsequent action has occurred, such as shipment, settlement, or payment.
You can view rejected orders on the Supplier Rejections page.